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Great food from the grill restaurant. Had buffet the other night with magic show, but the food was below standard.

Facilities: good Health: good Good environment good service Service: very good

My family and I had a wonderful time here. Our daughter especially loved the Kids Club and all their activities (coloring, face painting, games, picking seashells and playing at the kids water park near the Kids Club. We highly recommend coming here and having your kids play at the Kids Club. Mrs. Marahi was fantastic, very caring, kind and fun.

Hands down the service was amazing! Immediately the crew that welcomed us when we arrived were on point. Everyone at the rooftop bar and lobby bar were so attentive. However, huge shout out to Gustavo at the pool!! He was over the top!!! He was on it, professional and really went out of his way to make sure my husband & I were well taken cared of. I’m not easily impressed and I definitely noticed his genuine way of service. Hoping he will have other opportunities to move on up at this hotel. Jaime at the pool was great too!! Super helpful and always smiling! I would have given 5 stars, but the hotel rooms really need a deep clean of their floors and sinks. It looks like the grout and tile floors have not had a rigorous cleaning in awhile. The daily housekeeping was done very well…the housekeeping staff were so friendly whenever I needed anything. Overall, great stay!

I’ll start by saying the wait staff and vendors that we hired for our wedding were incredible!! This review is purely on the coordinators Vita Martinez and Elizabeth Perez. We went through 3 different coordinators in a span of 6 months. Sure, maybe not much they could do to control that. What was in their control though was how to handle a seamless transition, with a thorough handoff to the next coordinator. This never happened. We would definitively decide something, they’d still send us a proposal with the wrong info. Vita single handedly ruined our wedding. What should have been the most joyous day of our lives, was marred by her complete lack of professionalism. The first look which is one of the highlights and pinnacles of anyone’s wedding day, was when she decided to tell me that we owed them more money than the 30 some plus thousand we already paid. Mind you this final bill was confirmed several times, the first two times I had to correct their mistakes of not including my initial deposit I paid. Not sure how that’s my responsibility to remind them, but I digress. They’ve known for months and weeks what our final guest count was. They decided on our wedding day at the first look, to say they made a mistake and we weren’t meeting the food and beverage quota and wanted to charge us 3,500 more for premium bar service. Again, this information was brought to my attention the day of and at our first look!! My mood and pictures and video from that moment on are all ruined because of Vita Martinez and Elizabeth Perez. Had they appropriately and professionally approached me about it, I may have paid it willingly even though again they’ve known this info for how long and either chose not to say anything to us, or are that incompetent that they discovered their error the day of. They also charged us 1,000s for a late night snack station including churros in a custom painted cart w a bike. They never delivered the cart that we agreed on, the literal only reason I would ever pay that much for mini churros. The aesthetic instead was mini churros in glass cups. So many other things I can say negatively about them. All I’ll end with is please avoid them at all costs unless you want to feel as if you planned your entire wedding and that they’ll try to squeeze more money out of you on the day of your wedding. Again the only thing that is incredible are the wait staff and bartenders.