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"This was my third stay at Eden Roc, fantastic hotel – However, my third stay has shifted my thoughts. The bedsheets had a stain on them and my room was left open by housekeeping (thankfully nothing was taken, I guess no-one entered but this is a huge concern) – I was told to take this up with management and that I’d be offered compensation for a future stay (although when calling the front desk / eden roc number it says they’re not available and only connects you with off-site staff…) Very disappointed as the previous stays were fantastic."

"The bathroom is well decorated, the room lacks furniture, there is no table and chair, and there is no sofa. It is a bit unreasonable to be a terrace room. I can move two chairs from the terrace to put clothes."

"The facility itself was good. The room may feel a bit small, but it was clean and nice. However, it is far from Koreatown, so it may be inconvenient for Korean tours."

"The location is absolutely first class! The Lincoln Street, across the street, is bustling. Across the street from the beach! The level of luxury should never be compared to domestic hotels. For an extra charge of 22 knives, bring two cocktails or a beer in the courtyard or under the porch for romance. Standard American hotel breakfast Hotel parking 80 knives. Go to the 16-story large garage next to the parking for 24 hours and 20 knives."

"The service is average, the facilities are good, and the service attitude at the front desk is very bad. Very impatient. Ask the front desk hotel what content, let us see for ourselves. The hotel's environmental protection concept is very good, but I hope the service can also keep up."

"Very nice hotel, beautiful decor, very nice setting, very well located 3 minutes walk from the beach (the hotel provides towels at reception). There is no parking on site but they will know tell you where to find one 5 minutes away at $8 for 24 hours. The staff is very warm, thanks to Carlos for his kindness, thanks to Omar and Noah for their welcome. They will be able to listen to you and respond to your requests as best as possible. The bedding is comfortable, the rooms are clean and spacious, the swimming pool is pleasant. Friendly rooftop with deckchairs and gym on the 7th floor on the terrace. Very nice welcome at the bar too. 15 minutes by car from Ocean Drive."

"Our experience was very bad. Check in took 30 minutes. We went to the beach to discover there was NO BEACH CHAIRS available. Just terrible. We had to lay on our towels in the sand.The front desk person was a trainee and did not have the correct knowledge of the rooms as she said one of our rooms had a partial beach view when in fact it had a front beach view. The other room she said had a partial view when in fact it had NO BEACH view. You had to go onto the terrace to see a sliver of water at the extreme left."

"Good location ….front office staff depended on who served you .. some were really friendly & others not so much. Food was good & the restaurant was nice & had friendly staff but give the breakfast a miss … It was awful. Rooftop pool was nice but no shade & no one put the umbrellas up & the bar was closed … not a staff member in sight! Shame cause it’s a nice area. Our rooms were in the old building & desperately need a Reno & facelift …. Overall it was just ok."

"My stay at The Gates was very good! The cleaning, the facilities and the location were perfect. They offered a cookie as a welcome that was fantastic! Just two things that didn’t happened as planned was the 35 dollars resort fee per day that I didn’t realize that I was supposed to pay and that the room’s door doesn’t work properly and left me outside of the room for an hour. But, as a compensation, they aloud me to stay an hour later at the check out."

"The service was amazing! We were there to celebrate my husband’s 65th birthday. My son frequents there for business and highly suggested this property! The food was awesome; just expensive! The hotel was simply beautiful. Everyone was very friendly and cordial. Will definitely return."