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Breakfast

Dav'Hotel Jaude
3.9/554 Reviews

Dav'Hotel Jaude

Clermont-Ferrand City Center Clermont-Ferrand|0.55km from Caves de Grandseigne
This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.

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Top rated hotels in Clermont-Ferrand

Searching for hotels near Caves de Grandseigne? Compare room rates and reviews to find your ideal stay.
Appart Hotel les Laureades
3.6/561 Reviews
The hotel is very comfortable and the hotel is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and the room is very comfortable and
Eklo Clermont Ferrand Centre Gare
3.9/554 Reviews
The room was very clean and was very clean. But very small healthcare.
Mercure Clermont Ferrand Centre Jaude
4.5/543 Reviews
good hotel,good breakfast,close to the airport,very convenient,convenient transportation
Best Western Plus Hotel Litteraire Alexandre Vialatte
4.1/566 Reviews
Stayed here for a couple of nights. Front of house chap could have been a lot more helpful, we felt we were pumping him with questions which he should have been telling us before we asked. eg what to see in the local area and even a map. The room was ample with good views over the roof tops and cathedral but no fridge! No milk provided, we had to ask at the bar area but with no fridge was difficult to keep fresh for the morning Breakfast was very good with views over to the cathedral.(lovely fresh orange juice) Car park was under the hotel, our car was hit while parked there as very tight parking spaces but there is no CCTV. Some of this hotel was a BW Signature collection but not all.
Dav'Hotel Jaude
3.9/554 Reviews
Clermont-Ferrand City Center
This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.
Premiere Classe Clermont Ferrand Centre
4.5/595 Reviews
The hotel is located near a large hospital , not too far from the centre . A paying parking is located nearby , as well as a nice cooking store making the breakfast we prefer to the cheaper hotel in a sweet environment . We will certainly return to it when we pass through this city. However, the hospital in front can receive on its roof helicopters of emergency services , in this case it can not be very noisy even if the insonorization evaporates much of the noise.

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