Went to check in, no one in the office, after 10 minutes I called, but by then about 2 or 3 other groups came in to check in as well. Pool is not setup for smaller children, the shallow is 4', which means only good for older kids. The hot tub seemed to have lots of foam on it when the jets were used like soap as put into the hot tub. We had some noisy neighbors at 11 PM.