Hotels near Matana University in Curug Sangereng

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Check in after long day business meeting and can't wait to take break just for taking shower and get a cup of nice coffee...and finally I arrived at Fame Hotel Gading Serpong. I love the hotel especially the color & music, on the check in process it was went well and there's a young lady stand up beside the FO staff listening and observing all the process. The following day I met her again at the Lobby and she approach me just to say hallo, asked about my experience and feedback gently and at the same time she over me a cup of coffee even though she knew I have done my breakfast. I know she's very knew work with Fame Hotel Gading Serpong however she's ( Iren ) is very important asset for the company. I am wring this feedback not because she over me a cup of coffee. She's really showcased her roles as hotelier. Nice to meet you Iren and I will comeback and thank you for your warmest hospitality.

Good place

It was a long trip. Was in Indonesia after visiting multiple countries in a business trip. As I was to stay for a week in Indonesia, was sceptical about IBIS owing to the room size. Initially booked for just a day. But that day made the difference and I stayed for the whole week in the same room. A couple of their staffs were extremely good and made me change my decision. Puji stuck a casual conversation on the first day. He was extremely helpful in choosing my food and good company. He and Robby were good company and my reason for staying the full time in IBIS. Thank you Puji and Robby and thank you IBIS

With a stay at Ibis Styles Serpong Bsd City in Pagedangan (Bumi Serpong Damai), you'll be within a 15-minute drive of Aeon Mall BSD City and Summarecon Mall Serpong. This hotel is 14.1 mi (22.7 km) from Blok M Square and 16.8 mi (27 km) from Gelora Bung Karno Stadium.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services.At Ibis Styles Serpong Bsd City, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.Make yourself at home in one of the air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected.

I don't know know to say that anymore, wowwww. This is a second time we stayed at sapphire sky hotel. They staff always give it warm wellcome when we arrive at the hotel. And also all staff well doing standart procedure during covid pandemic. Well done sapphire keep it up !!

Very surprised by their services. From the first step I arrived at the hotel they always give me a friendly manner, the security staff, front office staff and restaurant staff all of them looks very sincere. I came in early morning and handled by Front office staff named Faris. Although it was at 6 am and he’s on his night schedule but he doesn’t look tired, he still welcome me with friendly gesture. I told him I was came to attend the concert at ICE BSD so I just do the registration and leave the hotel for preparation. Then I came at the evening after the concert and find out the cutest welcome treat from the hotel. I’m pretty sure that was his idea. My heart touched and I was very happy. Thank You Mercure, next I will recommend this Hotel to others.

This hotel is really bad. When i first came in, the bed sheet is dirty with some yellow stain and blood stain. The my daughter want to go swimming and i reach for their towel, and the towel stink like some wet foot. I complaint to the receptionist and they said the cleaning service will come and help cleaning it again. They came with a big trolley full of dirty bed sheet, because from the whole trolley, all the new bed sheet have a stain or some dirt in it. They said the laundry is awful and pl i believe them. They have to take extra from the office or whatever and still there is no clean bed sheet. I came to the point to ask this lady who looks like the manager or the the head of the cleaning team, is there any other guest who complained about this awfully dirty bed sheet, i mean how could you operate a hotel with no clean bed sheet and white towel??? for some reason she said NO one complaint. ok that mean from her perspective my complaint is just not normal. At first i already settled with the fact that it was the laundry problem who gave them bad work but now, i think the hotel is the one who didn't know what is a clean hotel. The room doesn't have any hairdryer and no refrigerator as well. The bathroom showerhead is damage and dirty too. There's mold everywhere. I proof it with some picture. Do you think it worth the 3 star???? Enjoy the pic from room 107!

The first time i ever felt so cozy of a stay and the hotel makes me not wanting to go back to my homeland.Love the bathroom with cozy on light.Small apartment but literally felt like home.You can order room service up to your room.Below the hotel we found a delicious cafe that's sells indonesia food.Roemah Koffie.Connected mall but not many shops open yet.Not crowded with people.5 minutes drive to ICE.There's many good things to share.Oh yes! There's gym, swimming pool and sauna area.I use all the facililties.Only thing i hope there's a spa.But it's fine.Didnt take photo but took video of the hotel

We were happy with the hotel facilities. The smart TV builders in with so many account option to enjoy from Netflix to Hotstar. The breakfast also good, but the resto is under maintenance so it wasn't pleasant time to enjoy our breakfast. The resto too crowded with the guests. Parking area is huge and we can easily find parking spot. The lobby smells fantastic. I wonder what fragrance they are using. Overall, it was pleasant time to stay at Vega and we would like to come back next time.