101 Reviews
Embassy Suites by Hilton Dallas Love Field
Dallas|2.52km from Walnut Hill Church a Ministry of Lovers Lane United Methodist Church
BEWARE! We made a reservation to use this hotel for airport parking and our car was towed while on this property. We were stuck with a $350 towing fee. Upon checking in for our parking reservation, the instructions were to visit the hotel front desk for instructions on where to park. While I checked-in, the receptionist gave me a paper to place on the car dashboard and directed me to the indoor parking garage. I parked in that parking garage and proceeded to take the shuttle to the airport. I learned later that the hotel shares the parking garage with the neighboring office building and there's a specific colored section that's for hotel parking. The receptionist did NOT mention this to me, as I would never purposefully park in a spot where it can be towed. To add, the entire hotel's outdoor parking was being worked out and blocked for parking. So, the hotel was in a pinch for parking spots and they likely prioritized their overnight guests' parking over airport parking and just purposefully did not mention specific sections within the garage to park in. I believe they didn't take their parking lot construction into account and continued to accept all airport parking reservations even though all their indoor parking garage spaces were full. Once we discovered the car had been towed, it took 2 hours to speak with a manager on-site. They claimed he was off-site. The hotel took zero responsibility and offered no compensation. They did drive their shuttle to drop us off at the tow lot (we asked), which was like a $15 uber. Either way, this was a horrible experience and likely to happen again to someone else.
Very Good
113 Reviews