Guest User
June 28, 2023
Terrible hotel. Avoid!!! List of problems at hotel: - No personnel at front desk at check-out time (before 11am) - this is a complete red flag, as it makes it difficult to have them deal with any issues - no direct phone number to the hotel available. Only a number to a general helpdesk, where staff is friendly but not knowledgeable - no inclination to offer any customer service - I encountered a dirty bathroom floor and showed them the dirt picked-up with my towel. They only offered to take action the next day, leaving me with a dirty bathroom. I checked out a day early, because they had not dealt with my complaint the evening before. Customer service when I went back to complain and hopefully reclaim some of my money for the second night, was horrible. Problems with the room: - dirty bathroom floor - very dusty room, a lot of dust in room corners, underneath desk and on top of wardrobe - unsafe electric connection to fridge (unfused extension lead) - missing curtain hooks so curtains don't close - no mattress or pillow protectors - not meeting basic hygiene standards - one pillow was badly stained - only one very bright light in the room. No bedside lamps - bathroom lamp not meeting bathroom safety standards - bins without bin liners (they were lucky I did not have my period!) - people drinking alcohol and smoking **** in hotel entrance - incredibly worn, old and tatty room The only positives about this hotel are room size, location and the sea view from my room and I have nothing bad to say about the cleanliness of sheets and towels. The sad thing is that the building is beautiful and with well cared for rooms, this could be a lovely hotel. Currently, it is not.