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"Our family of four stayed in two rooms for two nights. The rooms of our two parents-in-laws were clean and comfortable, but there were dozens of only moving insects and children on the wall of the bed in Room 103 of our two daughters. After complaining, it was New Year’s Eve. At night, the entire hotel room was full and the room could not be changed. The staff was very good. After informing the manager, there were only two plans. The first was to change the hotel, but it was almost 10 o’clock at that time. This plan was not feasible. In addition, the plan could only be changed tomorrow. So at that time, I had to go to bed after changing the sheets and quilts. The next day, my daughter reacted again. It was less than before, but there were still a few bugs, and the sleep was very poor. Before leaving the house early the next morning, the staff had changed a new room for the two women, and the new room was clean and hygienic. We are traveling by car, and the hotel parking lot is free and very convenient. For breakfast, don't have expectations. It is worthy of praise, because the staff is very friendly."

"Mooi hotel en goede ligging. Alleen geen airco en basic ontbijt."

"Nice cosy hotel with good breakfast. Staff was friendly during our stay"

"One of the cheapest hostel options in Luzern, yet also the best. Beautiful common area aside, the bed capsule is one of the comfiest of my 46-day Europe trip. Free huge luggage storage. And the shower facilities are as well-equipped/designed as many Japanese hostel. Location-wise, it’s 1min walk away from bus stop (and few minutes from an awesome glacial museum), super convenient. The only weird thing was the electronic luggage storage failed on me two times, like I couldn’t open it after closing it with the electronic key. One of the times happened past midnight (receptionist had left), leaving me with no toothbrush/facial care to use before sleeping. Not sure what went wrong. But overall I totally enjoyed my stay here. An accommodation option I’d prioritize next time I’m back to Luzern."

"Service: Super good. Since it is a long way down the stairs, there is a bell to inform customers to ring the bell and the hotel staff will help carry the luggage and send customers to the room to guide them to check in! Environment: Overlooking the view of Lake Lucerne Facilities: The bed and pillows in the room are very comfortable and soft"

"I stayed one night at Capsule Hotel - Lucerne Old Town and had such a comfortable experience. The check-in process was super simple and smooth. I had some trouble opening my locker (twice, actually!), but each time the staff was incredibly kind and patiently helped me without hesitation — their warm attitude really stood out. My capsule was near the main door to the room, so I thought it might be noisy. But even when I was awake, I only noticed the sound of someone entering faintly, and I couldn’t hear anything while I was asleep. The capsules were impressively sound-insulated and felt very private and peaceful — which I know is something many capsule hotel guests care about. The shared kitchen was also easy to use, with a microwave, dishes, pepper, and other basics available — a nice bonus for a short stay. One small note: the power outlet inside the capsule is a Type C only, so be sure to bring the right adapter if you need one. The space was clean, modern, and felt very safe. I would absolutely stay again if I return to Lucerne. Thank you for a wonderful stay!"

"Added 23 euros at the counter to upgrade to a room with a balcony facing the river. Bed: The bedding is clean and hygienic, and the white quilt cover has a bumpy feel. It looks very pleasant to cover and is very comfortable. The mattress is firm and supportive, which is our favorite type; Bathroom: relatively large, with wet and dry separation in the shower, and the toilet is clean; Balcony: Go back to the room at night and sit on the balcony for a while, very comfortable and relaxing; Front desk: The service staff is friendly and able to coordinate according to some of our requirements; Overall very satisfied!"

"It's only two stops from the train station by bus. It's very close to the lions and the covered bridge. There's a big Coop downstairs. The location is unbeatable! The triple room I booked has a sofa bed, which is very large. Breakfast is at the hotel next door, which is highly recommended. The cheese and fruit are delicious and very popular. When I checked in, the room card was not automatically issued. I went to the hotel next door and told them, and they gave me the key directly. It was very efficient."

"We have mixed feelings about Barabas Lucerne. Pros: Love the concept of a former city jail being turned into budget accommodation (budget priced for Switzerland) Spotlessly clean Lucerne is beautiful Friendly staff Comfortable small beds Good location Cons: No ventilation in the room. One small window that was very high and closed No air-conditioning in the room Very noisy with screaming teenagers when we were there. Very small rooms Poor room design. No storage. Sharp metal corners on the beds Shower is small and awkward, but good flow of hot water. Summary Clean accommodation suited to single, budget-minded backpackers. Very Instagram-friendly. A lot more thought could have gone into the room design. Has great potential."

"Stayed in Ibis styles for 2 days. The hotel receptionists and staff were so approachable and very accommodating. They guided us on how to go about the city with the different transportation available and the must see attractions in Luzern. Breakfast offered a variety of foods. Very clean room and toilet. I will recommend it to my friends who will visit Switzerland."