Family friendly Hotels in Cologne

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Gorgeous hotel!!! Amazing team, delicious breakfasts))) We will definitely come back here... The Cathedral is within walking distance We lived in a suite, it is very cool and the terrace is huge))) One of the best experiences ❤️❤️❤️

The best hotel in Germany. The western restaurant on the second floor is especially amazing. You need to make reservations in advance at night. The details of the service are great. The hotel is the official designated accommodation hotel for the European Cup. I was lucky enough to see the England and Belgium players.

The (non-upgraded) room is relatively spacious, well designed and quiet. I'm glad I did not accept a higher cost upgrade option. It was great for a 4-day stay. There's a separate area for clothing and storage, and a small refrigerator. There was a wall of windows, good light and effective blackout curtains. The in-room coffee service is nice - I didn't find this in my other hotels. The breakfast buffet is worth the price, especially considering the quality, and that a single cup of coffee elsewhere can easily be 5 Euros. It's not a train station hotel (one mile away from the HBF and the Dom), but this hotel is in a very nice area, and is convenient to a great many dining and entertainment options for a Cologne tourist. It's not horrible to take the train here (with one connection) if you are reasonably mobile. Public transit options are many once you figure them out. The USB charging outlets are helpful -- and I did not find these in any other of my hotels. Overall, this chain is a significant step up from the likes of Ibis and Motel One. This hotel is very much worth the reasonable premium it charges. Desk staff was very friendly and helpful throughout my visit. I would happily return to this property.

We stayed in the hotel as a family with 7 years old child without any problem. We didn't eat breakfast at the hotel so we have no idea about restaurant. Employees are kind and doing their best. Very good location. You can walk all the touristic places. We went to Cologne on December and it was cold. Whenever we felt cold, we turned to hotel for rest in 5-10 minutes. The best christmas market (Heumarkt) is near the hotel and you can use public transport in front of the hotel (if you need). Walk distance to the Dom Cathedral, Love Bridge, Chocolate Museum, Shildergrasse and all the christmas markets.

The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

I would like to congratulate the staff as I stayed during the Covid epidemic as a flight crew and it was obviously not a normal experience for all. Staff were friendly (not always the case at the moment) and helpful. While social distancing in the restaurant wasn’t ever going to be a pleasant meal the food was good and appreciated. Many thanks.

Very good, engaged and friendly team! Even if not everything was perfect, it would be immediately and friendly corrected. The hotel rooms (Superior) very comfortable, according to the level, very clean. The beds are very good. The garderob is large enough for a few days. In the bathroom we missed an enlargement mirror, a safe entrance to the bathtub (to shower). If the windows are open, you hear clearly the inner channel street, but you know who books the hotel if its good location. So no criticism! The location is very good: 500m to Aachen Street, 1000m to DB railway station West/Venloer Street. The breakfast buffet very, very good, great diversity at absolute freshness. Also here the staff very friendly and attentive. To mention the gym and spa on the rooftop, well equipped, sauna you need to keep login in time. A total of very recommendable hotels whether location, equipment and service. We were there once before.

The room is a bit small, a hotel with a sense of design, suitable for young people or tourists, our business trip is a bit inappropriate. The bathroom is too small, and the price is very high during the exhibition. Fortunately, the transportation is convenient, and the city is within walking distance for eating and shopping. This is pretty good.

Just an absolute great experience staying there easy to find from central station. The staff are very welcome in. Everything we requested before we arrived. Was there just the overall great day and a great great location. Definitely want to stay there again. Would recommend this to anybody.