Novotel Genève Centre Reviews

Response from Property: Dear Christopher, Thank you for taking the time to share your review.We are delighted that you appreciated the convenient location of our hotel, the adequacy of our room sizes, and our breakfast offerings. It is always our aim to provide a comfortable and enjoyable experience for our guests, and we're glad these aspects contributed positively to your stay.However, we regret to hear about the difficulties you encountered with our parking facilities. Our parking is designed to accommodate vehicles up to 1.7m high, and while we ensure the security and accessibility with an elevator connecting the parking to the lobby, we understand that navigating the space can be challenging for larger vehicles. We apologize for any inconvenience this may have caused you. Regarding the overall value, we acknowledge that Switzerland can be on the higher side in terms of expenses, and we strive to keep our prices competitive while offering a range of amenities and services to enhance our guests' experience.Nonetheless, we are pleased that you found the accessibility to public transport and proximity to the airport beneficial during your stay. With our prime location in the heart of Geneva and near Lake Léman, we hope that our guests can enjoy the best of the city's offerings, including restaurants, bars, and shops, as well as the convenience of being close to major transport hubs.We hope we will have the opportunity to see you again in the future. Best regards,Nicolas GoureauGeneral Manager

Response from Property: Dear Kong, Thank you for taking the time to share your review.We find it rewarding that your stay with us was enjoyable overall.We are pleased that you appreciated our central location, as well as the variety and quality of amenities available at our hotel. Our dedicated team takes pride in ensuring a comfortable and convenient experience for our guests.Nonetheless, we are sorry to hear that our breakfast selection did not meet your expectations. We offer a diverse buffet breakfast on the ground floor, with options ranging from pastries and cereals to various breads, fruit, and hot dishes. We appreciate your input and will consider it as we always strive to improve our offerings.Finally, we are delighted to know that you found our staff to be polite. Our team is committed to providing the highest level of service and it is always encouraging to hear that their efforts have been recognized by our guests.We hope we will have the opportunity to see you again in the future. Best regards,Gregory ViandazOperations Manager

Response from Property: Dear Guest, Thanks for your review about our hotel.We are thrilled that you appreciated the spaciousness of your accommodations, the extensive amenities in your bathroom, and our delightful breakfast offerings. It's wonderful to know that our team's dedication to service made a positive impact on your experience with us.We are hoping to welcome you back in the future. All the best.Gregory ViandazOperations Manager

Response from Property: Dear Guest, Thanks for your review about our hotel.We are truly pleased that you had a memorable stay at Novotel Genève Centre.We are delighted that you appreciated the spaciousness of our rooms, the advantageous location of our hotel, and the overall safety of the surrounding area. Our central location in Geneva ensures that guests are just a short walk away from Lake Geneva and various attractions, while enjoying the comfort and security we strive to provide.We are hoping to welcome you back in the future. All the best.Nicolas GoureauGeneral Manager

Response from Property: Dear Ricky, Thank you for taking the time to share your review.We are thrilled to hear that your stay with us was enjoyable.We are pleased that the convenient location of our hotel, just a short walk from the train station and the bustling city center, enhanced your experience in Geneva. It is great to know that our team's hospitality contributed positively to your visit and that the possibility of an early check-in, subject to room availability, added to your comfort. We're also delighted that you appreciated the array of dining options nearby, including the Asian cuisine you mentioned.We hope we will have the opportunity to see you again in the future. Best regards,Nicolas GoureauGeneral Manager

Response from Property: Dear Guest, Thanks for your review about our hotel. We are delighted that you appreciated the convenient location, the comfort of our modern and spacious rooms, and the exceptional service provided by our staff. It is our pleasure to offer a retreat in the heart of Geneva that is both comfortable for relaxation and convenient for exploration.Our team takes great pride in ensuring our guests have a seamless experience, whether they are with us for business or leisure.We are hoping to welcome you back in the future.All the best.Nicolas GoureauGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to provide this feedback. We are delighted that you found our location to be advantageous, conveniently positioned near Lake Geneva, renowned landmarks, and the transportation hub of Geneva for an easy commute around the city.We are sincerely sorry that you felt the service provided did not reflect the high standard of hospitality we strive to maintain. Our staff training emphasizes courteous and professional behavior, and we regret that this was not your experience. We will follow up on this with our team to ensure that we deliver the quality of service that our guests expect and deserve. Moreover, we acknowledge your comments regarding the room experience. We aim to offer comfort and value to all our guests, and we regret to hear that the room did not meet your expectations in relation to the price paid.We look forward to welcoming you very soon.Best regardsNicolas GoureauGeneral Manager

Response from Property: Dear Al Amin, Thank you for taking the time to share your review.We are thrilled to hear that your stay with us was memorable.We are delighted that you appreciated the comfort and cleanliness of our rooms, our convenient location near Lake Geneva and the city center, the professionalism of our staff, and the variety of options available at our breakfast buffet. Our team strives to provide exceptional service and amenities, such as our well-equipped rooms and diverse breakfast offerings, to ensure a pleasant and comfortable stay for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Gregory ViandazOperations Manager

Response from Property: Dear Guest, Thanks for your review about our hotel.We regret to hear about the inconveniences you faced during your stay regarding the luggage storage service and the bathroom situation. Our aim is to provide a seamless and comfortable experience for all our guests, and it is evident that we fell short in your case. We understand the importance of storing luggage for our guests' convenience, especially when traveling further, and we usually offer this service free of charge. Furthermore, our maintenance team is on hand to resolve any issues promptly, such as the unfortunate flooding in your bathroom, to ensure our guests can enjoy their stay to the fullest.While we understand that this experience may have affected your view of our hotel, we hope you were able to appreciate our central location, which is within walking distance to many of Geneva's attractions, including the beautiful Lake Geneva, and the convenience of public transport readily available for our guests.We are hoping to welcome you back in the future. All the best.Gregory Viandaz Operations Manager

Response from Property: Dear Otgonkhuu, Thank you very much for this kind review of your recent stay.We are thrilled to hear that your stay with us was enjoyable.We are delighted that you appreciated the prime location of our hotel, right in the heart of Geneva, offering easy access to local dining, shopping, and cultural attractions. It is also fantastic to hear that the cleanliness of Novotel Genève Centre met your expectations, as we strive to maintain the highest standards of hygiene and neatness for our valued guests.We look forward to seeing you again soon.Best regards,Nicolas GoureauGeneral Manager