This trip to Penang was a mini babymoon for us. Hotel and service definitely exceeded my expectations. They even have a pillow menu?! I was so excited to get a U-shaped pillow for my pregnant self but sadly it was occupied by other user. I'm not sure if they only had one U-shaped pillow but it will be nice if they have more so preggies won't have to fight for it, but all was good anyway.
Pool: Great. They had a notice that they were doing up a pool bar, but it wasn't affecting the pool and it wasn't noisy.
Service: the staffs we met were absolutely pleasant. An Indian lady, I couldn't manage to get her name, that check us in was very pleasant. So was Mr Joshua and one other that I didn't catch his name either. But overall attitude and service good, great, fab. 💯
Room: A more than decent size room. Clean and had everything we needed. There was a water refiller along the corridor too. So that was a plus too.