99 Reviews
Microtel Inn & Suites by Wyndham Georgetown
Georgetown|2.23km from Ss. Francis & John Catholic Parish
This was a terrible experience, booked two rooms through Expedia and they only allowed us one room, stated that there was no reservation for a second room even after we showed documentation and proof that two rooms were booked. Stated they had rooms available on Friday and Sunday but none on Saturday. Saturday they informed us that another room was available for more than double the price we initially booked it for and said there was no way they could change the price to the price we booked it for - this offer was declined as we booked the room for $130 and they wanted to charge $299 not including fees. A reservation was made for Sunday and we were informed that we would be able to check in much earlier than 3 pm since we now had a share one bathroom to four people, when I went to go check in Sunday morning to get our room the man at the desk refused to allow us to check in early and that we had to wait until 3pm. We were there for the railbird music festival and we had left the hotel before 3pm and didn’t return until 3am, at this point there was no reason to book a separate room and pay money since they refused to allow us to check in early after being told Saturday we would be able to. We were not informed of any cancellation policy and no information was given, therefore, we did not cancel the reservation and we were still charged for the room. I can admit that I should’ve read into the cancellation policy and should’ve cancelled but due to them not taking my contact information and don’t remember them taking my card information, I didn’t think it was a solid reservation. Either way, this was a terrible experience and do not recommend staying at this hotel. 
100 Reviews