Hampton by Hilton Guangzhou Tianhe Sports Center Reviews
Hampton by Hilton Guangzhou Tianhe Sports Center
No. 5 Tianhe North Road, Tianhe District, Guangzhou, Guangdong, 520610, ChinaView Hotel Details
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Guest Reviews of Hampton by Hilton Guangzhou Tianhe Sports Center
9.4/10
Outstanding
5151 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(5151)
Positive reviews(5023)
Reviews with photos/video(413)
Delicious breakfast(664)
Friendly front desk staff(602)
Easy to get around(336)
Many amenities(331)
Perfect for business trips(141)
Luggage delivery service(65)
Awesome gym(38)
Negative reviews(128)
5598****
Cozy Room (2 beds)
Stayed in Aug 2025
Business traveller
14 review
10/10
Outstanding
Posted on Sep 10, 2025
The hotel is well-equipped. The front desk staff, especially the ladies, were incredibly warm and thoughtful. Breakfast was excellent. The only minor downsides were the lack of a laundry room, and parking being a bit inconvenient. On the plus side, the bed was very comfortable, and the shower amenities were excellent. All staff members deserve praise. Highly recommend staying here.
Original textTranslated by Google
Response from Property: Huan Xiaopeng is so happy to receive your evaluation! Your recognition is the greatest encouragement for Huan Xiaopeng. The hotel is close to many large shopping malls, with convenient transportation and easy travel. Our staff strives to be friendly, caring, reliable, and thoughtful. Huan Xiaopeng looks forward to your return stay. - Lovely Huan Xiaopeng
213286****
Cozy Room (2 beds)
Stayed in Aug 2025
Business traveller
14 review
10/10
Outstanding
Posted on Sep 8, 2025
The hotel has excellent facilities, and the front desk staff were very attentive and welcoming. The room was so comfortable and great that I decided to extend my stay for another night.
Original textTranslated by Google
Response from Property: Dear friend, we are very happy that you appreciate and recognize us so much. Huan Xiaopeng is particularly happy and feels great to be praised. The friends in Huanpeng are all smiling beautifully. We are very happy that our enthusiasm can bring warmth to you on your journey... We hope that our friends can accompany you through wonderful moments one after another, witness your every joy, and look forward to seeing you again. ---------- Caring and warm Huan Xiaopeng
M520425****
Featured Room (Double bed)
Stayed in Aug 2025
Business traveller
26 review
10/10
Outstanding
Posted on Sep 4, 2025
The room was spacious, bright, and offered beautiful views. The hotel has excellent facilities, and the room itself was spotlessly clean.
Original textTranslated by Google
Response from Property: Huan Xiaopeng is so happy to receive your evaluation! Your recognition is the greatest encouragement for Huan Xiaopeng. The hotel is close to many large shopping malls, with convenient transportation and easy travel. Our staff strives to be friendly, caring, reliable, and thoughtful. Huan Xiaopeng looks forward to your return stay. - Lovely Huan Xiaopeng
0926****
Deluxe Room (2 beds)
Stayed in Aug 2025
Business traveller
33 review
8.5/10
Very Good
Posted on Sep 7, 2025
The hotel staff were very friendly and welcoming, the breakfast offered a wide variety of options, and the price was reasonable, making it ideal for business trips. Check-in and check-out were smooth, and the room was spacious. It would be even better if the lighting controls could be improved.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Hampton by Hilton Guangzhou Tianhe Sports Center. We appreciate your review of the hotel. Although it doesn't live up to your five-star rating, we hope you will choose us again in the near future. We will strive to do better and look forward to your next visit! - Full of anticipation, Xiaopeng Huan
Irene
Featured Room (Double bed)
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Sep 1, 2025
Excellent service at the front desk! They noticed we had a baby and kindly offered some small gifts. As we were traveling with my grandparents on a short trip, they proactively upgraded our room type and arranged for us to have adjoining rooms. The breakfast was good too, and we had a very pleasant stay.
Original textTranslated by Google
Response from Property: Dear friends: Every traveler desires to avoid travel and choose a comfortable hotel, which is also our goal. Your recognition of our services is the driving force behind our continuous optimization and improvement. We look forward to welcoming you back to the Hampton by Hilton Guangzhou Tianhe Sports Center! -----Lovely Xiaopeng
Anonymous User
Featured Room (Double bed)
Stayed in Jul 2025
Couple
2 review
10/10
Outstanding
Posted on Sep 3, 2025
The room was great – clean, quiet, and well soundproofed. It's also conveniently located, offering excellent value for money. I absolutely loved the breakfast here! There was a wide variety of options, and the dining area was really pleasant and super photogenic.
Original textTranslated by Google
Response from Property: Dear friend, we are very happy that you appreciate and recognize us so much. Huan Xiaopeng is particularly happy and feels great to be praised. The friends in Huanpeng are all smiling beautifully. We are very happy that our enthusiasm can bring warmth to you on your journey... We hope that our friends can accompany you through wonderful moments one after another, witness your every joy, and look forward to seeing you again. ---------- Caring and warm Huan Xiaopeng
mcsy
Featured Room (Double bed)
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 23, 2025
The breakfast spread was incredibly rich! They offered everything from Chinese congee and noodles to Western pastries, coffee, fresh fruit, and desserts. The food was absolutely delicious, making it the perfect and most satisfying start to our day of activities.
The hotel's location is also very convenient, just a few minutes' walk from the subway station, with plenty of shopping malls and restaurants nearby. It's ideal for both business trips and tourism. Upon check-in, the front desk even gave us a thoughtful little souvenir – full of nice touches!
Original textTranslated by Google
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Guangzhou Tianhe Sports Center and giving us a 5-star rating. We are thrilled to see your positive feedback! Our team will continue to uphold the Hampton spirit of "friendly, reliable, caring, and thoughtful" and strive to achieve even greater perfection! We sincerely look forward to your return. ------------ Looking forward to seeing you, Hampton!
Andy Blackbeard
Cozy Double Room
Stayed in Aug 2025
Business traveller
51 review
10/10
Outstanding
Posted on Oct 4, 2025
Good and quality place in Guangzhou , near of Russian restaurant and bund lake
Response from Property: 相逢既是緣分,感謝您在車水馬龍的城市裡,能抽出寶貴時間給我們留言。無論您是與友人遊玩的欣喜,還是忙碌得有些疲憊,我們都會聽您分享喜悦,舒緩您的疲憊。我們是朋友更是家人,我們誠摯希望未來您有機會再次光臨我們酒店,以便讓我們為您奉上更好的服務。——暖心的歡小朋
Guest User
Superior Double Room
Stayed in Jul 2025
Business traveller
11 review
9.5/10
Amazing
Posted on Aug 11, 2025
Hampton's standard, clean and tidy. I left something behind and called the hotel for help, quick response received. Appreciated.
Response from Property: Dear guests, hello! Thank you very much for your support to the hotel, did not get your full 5 points of praise, Huan Xiaopeng is still a little disappointed in his heart, it may be that the hotel still has a place to do not do well, I hope you can point out our shortcomings to us next time, we will strive to do better, we serve with our heart so that every guest officer who comes to the store can feel the warmth of home, I hope our service can bring you more surprises and touches, looking forward to your next arrival!
_WeChat238023****
Featured Room (Double bed)
Stayed in Jul 2025
Couple
1 review
6.0/10
Posted on Aug 11, 2025
If I had to rate my stay out of 5, I'd give it a 3, and here's why:
1. First, the bed sheets in my room had visible stains and clearly hadn't been properly cleaned. I felt very itchy while sleeping and woke up several times because of it. What's more, the mattress was old and worn out; it sagged significantly when I lay down, making it very uncomfortable to change positions during the night.
2. Second, when we returned to the hotel at 12:44 AM on August 9th, the front desk staff questioned us in a very unfriendly manner, and the security guard at the entrance also stopped us. I was too exhausted to make a fuss at the time, but this experience is a stark contrast to the warm and friendly atmosphere portrayed in your company's promotional videos, wouldn't you agree?
On the plus side, there were a couple of redeeming points:
1. During check-in, the front desk staff immediately upgraded us to a Deluxe King Room.
2. I was also offered a late check-out. (The front desk did mention this was in exchange for a good review, which I agreed to at the time. However, after my stay, I couldn't honestly leave a positive review, so I discreetly checked out before 11 AM instead.)
Original textTranslated by Google
Response from Property: Dear guest, we sincerely apologize for the stain on the sheets that disrupted your stay. We strictly adhere to the "one guest, one change" policy for bedding, and this stain was caused by an oversight during the laundry process. If you had noticed it at the time, you could have informed the staff and they would have replaced it immediately. We will strengthen laundry supervision to prevent such issues going forward. Regarding your questioning about security stopping you and the front desk, due to police regulations, all guests entering the hotel after 11:00 PM must undergo identity verification to prevent any missed registrations. We have checked the security footage and confirmed that the security personnel did not intentionally stop you. They were simply inquiring about your registration details. The front desk staff provided normal service and verified your registration details as normal. We apologize for the inconvenience you experienced. Thank you again for your feedback and we look forward to seeing you again!
Tiantongzuhe918
Cozy Room (2 beds)
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 8, 2025
Luggage storage was seamless and the service was absolutely fantastic! A big thank you to every staff member I met – they were all incredibly reliable and helpful. I wholeheartedly recommend Hampton by Hilton; it truly deserves a five-star review!
Original textTranslated by Google
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Guangzhou Tianhe Sports Center and giving us a 5-star rating. We are thrilled to see your positive feedback! Our team will continue to uphold the Hampton spirit of "friendly, reliable, caring, and thoughtful" and strive to achieve even greater perfection! We sincerely look forward to your return. ------------ Looking forward to seeing you, Hampton!
Xiaoxin
Cozy Room (2 beds)
Stayed in Jul 2025
Family
70 review
8.5/10
Very Good
Posted on Aug 4, 2025
The room itself was quite good. The space was just average, but it was sufficient for our needs, and the hotel even gave us a complimentary upgrade.
Facilities: Everything was generally good, however, there was no parking on-site. We had to use an external parking lot, and the hotel only reimbursed a maximum of 20 RMB. This amount is definitely not enough if you don't leave very early in the morning, which feels a bit out of sync with the hotel's overall standard.
Cleanliness: Very clean.
Environment: The immediate surroundings were just average; the main landmark in the area is Guangzhou Sports University.
Service: Decent enough.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and providing your honest feedback. We have taken detailed note of the room space issue you mentioned and have reported it to management. We sincerely apologize for this. We will optimize the room layout (such as adjusting the furniture placement) based on your feedback, and arrange a larger room for your next stay, along with a small gift (such as welcome fruit and drinks). Regarding parking, due to the hotel's small location and insufficient surrounding parking, we do not have a parking lot. We will continue to monitor parking issues and will address them through measures such as adding temporary parking spaces and optimizing parking guidance. Thank you very much for your encouragement. We will continue to learn and improve, and look forward to welcoming you back!
272420****
Superior Room (2 beds)
Stayed in Jun 2025
Business traveller
3 review
10/10
Outstanding
Posted on Aug 6, 2025
Surprisingly comfortable for an older hotel. The view of the small river just outside was lovely, and I slept very well. Transportation was also very convenient. I'd definitely consider staying here again on my next visit.
Original textTranslated by Google
Response from Property: Dear friend, thank you for taking the time out of your busy schedule to give us a perfect evaluation. The more touched I am, the happier I am; the more grateful I am, the happier I am; the more content I am, the happier I am~~~~ Huan Xiaopeng is very content to have you! I look forward to seeing you again! - A grateful and happy Huan Xiaopeng
🐠Zyu🐠
Cozy Room (2 beds)
Stayed in Jun 2025
Family
8 review
10/10
Outstanding
Posted on Aug 1, 2025
This was my second stay, and it was a great choice. The hotel facilities are excellent, and the breakfast was really good. They were able to accommodate all my requests. The bathroom was also spotlessly clean and odor-free. I highly recommend it.
Original textTranslated by Google
Response from Property: Huan Xiaopeng is so happy to receive your evaluation! Your recognition is the greatest encouragement for Huan Xiaopeng. The hotel is close to many large shopping malls, with convenient transportation and easy travel. Our staff strives to be friendly, caring, reliable, and thoughtful. Huan Xiaopeng looks forward to your return stay. - Lovely Huan Xiaopeng
wadea
Featured Room (Double bed)
Stayed in Jun 2025
Solo traveller
57 review
4.7/10
Posted on Jul 28, 2025
The hotel is right next to Guangzhou Sports University and not far from East Station. The room was extremely small, with barely any space beyond the large bed. Surprisingly, the drinks in the mini-bar, such as Coke and Sprite, were chargeable. I've almost never encountered this at a hotel in this price range; other hotels either don't stock them or, if they do, offer them complimentary. Overall, this hotel offers very poor value for money. I definitely won't be staying here again. Hotels under the Huazhu Group at a similar price point are much better.
Original textTranslated by Google
Response from Property: Dear friend, we regret that you had a less than pleasant experience during your stay. Huan Xiaopeng feels deeply guilty for not serving you well. The hotel staff actively helped you find solutions to your problems during your stay, and we regret that you were not satisfied. We are working hard to correct our shortcomings. Thank you very much for your encouragement. We will continue to learn and improve, and look forward to welcoming you back next time. - Huan Xiaopeng, begging for forgiveness.