Anonymous User
April 21, 2024
I stayed at this hotel for two days on the weekend. I spent more than 500 yuan. The room environment is average. I won't comment on it. There are two points worth complaining about:
The first is the cleaning lady. On the afternoon of the second day of check-in, she knocked on our room door (close to her off-work time). We didn't answer after knocking several times (because we were sleeping). The aunt directly used the room card to open the door. After she finished, I heard someone opening the door. I got up and asked. She said she was about to get off work and said she would come in to clean (we didn't say she would do the cleaning). It seriously affected our private space and opened the door without the guest's consent. This is worth complaining about.
The second is the front desk service problem (male), because I came back to the hotel at midnight last night and drove out for a walk. When I came back, I didn't ask the hotel about parking spaces, so I parked in a security booth next to the hotel. The next day, the security guard downstairs called and said that we had parked in his spot and locked the car, and we needed to pay 70 yuan for parking before we could drive away. After that, I called the hotel front desk to inquire about the parking space. The man's attitude was really bad. He said that we didn't go to their front desk to ask for parking spaces, and went to park in other people's parking spaces privately (this was a problem of my private parking. I didn't say it was the hotel's problem. I just wanted to call to ask about the situation. The reply I got was a bit surprising). I just think that when we checked in at the beginning, we should remind a guest who drove out. If we drove out halfway, we should come back to ask them to get a parking space at the hotel front desk (they didn't tell us). I think this is a parking space problem. The hotel and I each have half the responsibility. I was fined 70 yuan, and I accepted it. It's just that the service attitude of this hotel is really bad. I didn't question them in a blaming tone when I called, but they turned the tables first, which is also quite rare~ a real evaluation. There is no exaggeration in the facts.
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