Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 20, 2025|Suite
Guest UserAn Unforgettable Stay with Exceptional Service at Starhotels
Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy.
Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home.
This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date.
After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel.
It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us.
Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference.
Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter.
Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for.
As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out.
They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise.
Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can.
Thank you from the bottom of my heart.
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Price per night from:€173
Posted on Mar 8, 2026|Comfort King Room
ZhongchangkeBeing so close to Termini Station was definitely the right choice, especially arriving in Rome in the evening for a self-guided trip. The airport shuttle stops right opposite the hotel entrance. Despite its central location, it wasn't noisy at all; in fact, I found it incredibly convenient for getting around. With a multi-day metro and bus pass, I could explore all of Rome and easily pop back to the hotel for a rest whenever needed.
The breakfast was plentiful. While it wasn't a huge spread of meat and heavy dishes, it was healthy and nutritious, offering self-serve fresh squeezed juice, and a good variety of breads and pastries that changed daily. The restaurant staff were also excellent.
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Price per night from:€123
Posted on Jul 2, 2025
Guest User
The room was very spacious and comfortable, and the bedding – sheets, duvet covers, and pillows – was equally pleasant. It's conveniently located very close to the Vatican, with a taxi ride costing only 20 Euros. Each room comes with a balcony, and the air quality was quite good. However, the room temperature wasn't individually adjustable. It was 28°C (82°F) during our summer stay, and it got so hot that we had to wait until after 9 AM the following day for someone from maintenance to adjust it. There's a pool downstairs which seemed quite clean, but access isn't direct; you need to pick up a pass from the front desk first.
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Price per night from:€122
Posted on Jun 22, 2026
Anonymous UserOur last night in Rome, we picked this place for its proximity to the train station. The ambiance isn't great, and the room facilities are quite old. The mini-bar is chargeable, but the price list isn't obvious, so we almost fell into a spending trap. The food is simple but covers the basics. The only fun part was the DIY pancake experience. I wouldn't recommend a long stay; one night is definitely enough.
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Price per night from:€74
Posted on Dec 27, 2025
Guest User
The room is small. There's Wi-Fi. The bathroom is shared between two rooms. There's shampoo, bar soap, towels, and a hairdryer. The room also has a fridge, a hot plate, a sink, and dishes. I stayed in mid-December, and the heating was only in the bathroom. The room temperature was comfortable even without additional heating.
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Price per night from:€51
Posted on Jul 19, 2026|Deluxe King Room
Guest UserThe hotel's location is convenient, and the room is clean and tidy with soft, comfortable bedding. The front desk staff are warm and attentive, and housekeeping cleans daily. The facilities are comprehensive. It offers great value for money, making for a pleasant stay. It's my top choice for accommodation when traveling, and I'll definitely book again.
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Price per night from:€445
Posted on Jan 31, 2020
JIAKANGImpressed, the hotel location is great, especially the room facing the Colosseum. The hotel staff is very conscious of service. When they leave the hotel, they also take their luggage and take a taxi, because the birthday, the hotel specially prepared birthday cakes, cookies Blessing card, send a bottle of champagne, have kitchen cooking for breakfast, get up early to watch the Colosseum morning glow, bathing facilities are very good, water temperature adjustment is very convenient, the room is rich in decoration, and the Chinese like to drink hot water. The water is relatively clean
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Price per night from:€461
Posted on Jun 19, 2026
Guest UserWe had a wonderful stay at this resort. The cleanliness was outstanding, and everything was well-maintained throughout our visit. The staff were friendly, professional, and always willing to help, making the service truly excellent. The amenities were also excellent and contributed to a comfortable and enjoyable experience.
The only downside was the location, as it was quite far from the city center. Reaching the main attractions required changing buses and metro lines several times, which was inconvenient and time-consuming. It would be very helpful if the property could offer a shuttle service for guests, even as a paid option, to make transportation easier and more convenient.
Overall, we had a very pleasant stay and would recommend this property, especially for couples looking for a clean, relaxing, and well-equipped place to stay.
Many thanks to all wonderful staffs
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Price per night from:€61
Posted on Mar 10, 2025
joeypris ganlu
I booked this hotel as it was within walking distance to a conference venue nearby. The hotel staff were very kind and I was able to check in early as my flight to Rome was early, this helped a lot as I was able to freshen up before visiting the sights . The nearest metro station is Eur Palasport which will take you to all the tourist sights . The reception staff was very kind to make me an espresso in the morning as the coffee machine was not working.
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Price per night from:€85
Posted on Jan 4, 2026|Standard Triple Room
Guest UserWe appreciated the helpfulness of staff when we had booking issues. They worked hard to accommodate our family of 6 on a very difficult night (new years eve). They were friendly, helpful and spoke good English. The hotel is also fairly close to the train station which worked well for our family for visiting Rome.
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Price per night from:€45