Vienna International Hotel (Haikou Binhai Avenue Xixiu beach branch) Reviews

Response from Property: Enjoy complimentary late-night snacks such as congee upon check-in; Dear guest, thank you so much for your support of the hotel. We are a little disappointed that we did not receive your full 5-star review, as there are still areas where the hotel could have done better. We hope you can point out our shortcomings during your next visit so we can strive to do better. We are dedicated to providing attentive service so that every guest feels at home. We hope our service will bring you more surprises and delights, and we look forward to your next visit!

Response from Property: Dear Guest, Thank you for your support and recognition of the hotel. Everything we do is aimed at providing every guest with a unique vacation experience. Seeing your satisfaction and affirmation truly touches us. We will continue to work hard and be ready for your return at any time.

Response from Property: Hello! Thank you for your 5-star review! Every city has its reasons for being memorable, every season has its unforgettable scenery, and every hotel holds sweet and warm memories. We hope Vienna International Hotel will be the warmest and most unique one in your memories! Come back home often, and best wishes!

Response from Property: Complimentary laundry service is provided during check-in. Dear guest, thank you for your review! The hotel advocates "attentive service" and is actively seeking opportunities to provide you with better service and a more comfortable and satisfying rest environment! Your satisfaction is our pursuit! We look forward to your next visit.

Response from Property: Dear Guest, we regret that your stay was not satisfactory. Our hotel is located by the sea, and the surrounding area is under development, so there aren't many restaurants. However, there is a small night market next to the hotel, and a shopping mall about 2 kilometers away. Regarding your question about being assigned an elevator room because you booked through Ctrip, the situation is as follows: Your original clean room type was a 28-square-meter room with a relatively small window. Since you arrived early, there were no clean rooms available at that time. The receptionist upgraded you to our Premium King Room, which is 35 square meters, free of charge. The receptionist also consulted you; if you had checked in immediately, the room would have been the second one next to the elevator, a quieter room, but you would have had to wait for it to be cleaned. We also told you to go up and check it out; if you weren't satisfied, you could come back down, and we would immediately arrange a room of your original type for you. We sincerely apologize again for not being able to provide you with a comfortable and reassuring environment. We wish you and your family a happy and peaceful life.

Response from Property: 入住免費提供洗衣服務，尊敬的賓客您好：感謝您的點評！酒店提倡“ 用心服務”，我們正在用心發現可以給您提供服務的機會， 給您提供更滿意、更舒適的休息環境！ 您的滿意就是我們的追求！ 期待您的再次光臨

Response from Property: Dear valued guest, hello! Thank you very much for your feedback. 1. Regarding the issue of the front desk staff not speaking English, we have made optimized adjustments for the seamless transition of services in the lobby area. We will strive to provide clear and smooth service for every guest moving forward. Thank you for your understanding and tolerance. We look forward to serving you again. 2. The bar next to the hotel completed its construction work near the end of the year, and there will be some minor noise. The other party will conduct their work during specified hours. If the noise disrupts guests’ rest, the front desk will communicate with them. 3. The Hainan Bank is currently operating normally. Holidays and weekends are regular days of rest. There has been an increase in night markets around the hotel, where you can enjoy grilled food and have a drink. We sincerely apologize for any inconvenience this may have caused during your journey. We welcome your return visit.

Response from Property: 尊敬的客人，您好！我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對維也納國際酒店（海口濱海大道西秀海灘店）進行誠摯的點評。酒店地理位置極佳，距五源河體育廣場12分鐘，距離假日海灘6分鐘，酒店毗鄰濱海大道、西秀海灘、會展中心、五源河體育廣場等。方便您的出行，是您商務旅行不二選擇。小維期待您常回家看看檢查我有沒有懈怠！

Response from Property: Thank you for your affirmation of us. Satisfaction has only a starting point, no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!

Response from Property: 入住免費享用生滾粥等宵夜；親愛的賓客您好， 非常感謝您對酒店的支持， 沒有得到您全 5 分好評， 我們心裏還是有點點的失落， 是酒店還有做的不到位的地方， 希望客官您下次的到來能給我們指出我們的不足， 我們會努力做到更好， 我們用心服務讓到店的每位客官都能感受到家一般的温暖， 希望我們的服務能給您帶來更多的驚喜和感動， 期待您下次到來！

Response from Property: Dear guest, thank you for yourrecognition of us, every bit ofyour demand is the direction ofour sincere efforts, we willwork harder to create a fivestar standard, and lookforward to the next trip, wecan create a more perfectservice for you.

Response from Property: 尊敬的賓客： 您好！ 感謝您對維也納酒店的信賴！更感謝您的不吝誇獎與強烈推薦！ 真是愛在小維難以離開， 維也納是您最温暖的家， 您也記得有時間常回來看看喲！

Response from Property: 尊敬的客人，您好！我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對維也納國際酒店（海口濱海遊艇碼頭店）進行誠摯的點評。現免費提供入住零等待、寄存、叫早等服務，希望為您提供最好的入住體驗。再次感謝您對維也納國際酒店（海口濱海遊艇碼頭店）的厚愛，小維期待您常回家看看檢查我有沒有懈怠！

Response from Property: 【一線海景+無邊泳池】【贈送電影優惠券+餐飲折扣券】特別感謝您的好評！咱們房源地理位置十分優越，日常出行都很便利，室內也一直用心打理，始終保持整潔清爽的居住環境。房間坐擁絕佳海景視野，足不出户坐在窗邊就能直麪遼闊大海，清晨不用奔波，輕輕鬆鬆就能觀賞絕美海上日出，很高興這份舒適的體驗能讓您滿意，歡迎日後再次光臨.