Jinbailan Apartment (Hangzhou West Lake Longxiangqiao Store)

Cleanliness and Hygiene: Many guests reported clean, tidy rooms and bathrooms, with some noting the availability of essential toiletries and the absence of strong odors. A few highlighted the ease of maintaining hygiene due to the room's layout and facilities.(based on 646 reviews)

Expectations needs to be set before booking this hotel to be fully satisfied with the stay. Pros: staff is nice,polite and helpful. They offer upgrade for more smaller room booking and arranged us to be on the same floor. My mom room was upgraded to an a lot bigger room with washing machine in the room, she was happy to be able to wash her clothes. The location is the main star of this hotel. It's right at the center of attraction , walking distance to west lake , malls, restaurant, and night market. The bed was alrighty for me, it's more towards the harder type which im ok with but the pillow is a little too soft. View from my room window is pretty nice as well. They have tour staff there when we check in. It would be good for people that do not have plan in advance as their price is quite cheap. But do make sure u research all the places that is stated before agreeing on the package. We misunderstood that the package includes tour to tea village, but it's actually some kinda tea center where we wasted an hour ish listening to ppl talking about tea and selling tea to us. Cons: the hotel is hard to find as it's not actually a stand alone hotel building, more like a Airbnb style kinda hotel where a few hotels is in the same building. No card is needed to access the lift so, we do not feel as safe because anyone can just enter our room floor. They uses passcode for the hotel room instead of card which the password was send by the receptionist to the tour staff (not sure if he is the hotel staff or not) phone. We do not feel safe knowing someone else has our room password in their phone 😅 there is not lock inside the room, so we felt anxious about ppl might open our door and come in anytime. Room and overall building is not the cleanest even though they do come and clean daily as it's a pretty old building. So in conclusion, if you book this place for it's location, then hotel is perfect and the price is reasonable for the prime location. But if you prefer clean and security it might not be the best options.

Super convenient location and nice staff.