To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Negative reviews(87)
yip.peiwen
Family Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Apr 29, 2024
Overall stay was good. The cleaning ladies were friendly and overall cleanliness of the hotel was good. There are no lifts in the hotel so we had to carry our luggages up the flight of stairs on our own - not the most convenient in this aspect if you are travelling with elderly or young kids. Location was good - walking distance to West Lake and there's a whole stretch of eateries and a convenience store just beside the hotel.
Response from Property: 尊敬的賓客:您好!十分感謝您於百忙中抽出時間對酒店作出點評,通過您細緻入微的描述,可以感受到這次的入住給您帶來的幸福感。小如以精緻典雅的環境、温馨整潔的客房、高效便捷的設施加上週到的貼心服務,為您帶來無限的便捷與舒適,周圍交通十分便利,餐飲娛樂設施齊全,無論是自由行還是差旅出行,小如都是您的不二之選!酒店全體工作人員真誠期待您的再次光臨,祝您生活美滿,闔家幸福!
Anonymous User
Business Double Room A
Stayed in Feb 2024
Solo travellers
6 review
4.0/5
Very Good
Posted on Mar 20, 2024
Very helpful staff. I had difficulty with Alipay for taxi fare. But male staff really stepped up to help. I left my jacket behind but they kept it for me 😀.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光.您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗!
Guest User
Business Queen Room
Stayed in Dec 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Jan 18, 2024
I recently stayed at this hotel in Hangzhou called Home Inn. The room was spacious and clean, and the staff was incredibly friendly and helpful. I had a great experience overall and would definitely recommend it to others.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!尊敬的賓客您好,感謝您的入住及點評,您的肯定是對我們酒店全體員工的莫大支持。我們酒店恪守“以客為先”的服務理念,顧客的滿意度是小如的關注點,小如會保持優質的服務迎接每位賓客,小如地理位置便於出行,距離西湖衹需步行2分鐘即可,離湖濱步行街步行10分鐘,吃飯購物都十分便捷的尼。希望您一如既往的永遠支持小如,酒店全體員工期待您的光臨,謝謝
PeacockInAsia
2-bed Room
Stayed in Oct 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Place offered exactly what you will expect in that price range. Is clean, have a parking lot and nice staff. There’s no fancy wives buts is located few min from the west lake,
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!尊敬的賓客您好,感謝您的入住及點評,您的肯定是對我們酒店全體員工的莫大支持。我們酒店恪守“以客為先”的服務理念,顧客的滿意度是小如的關注點,小如會保持優質的服務迎接每位賓客,小如地理位置便於出行,距離西湖衹需步行2分鐘即可,離湖濱步行街步行10分鐘,吃飯購物都十分便捷的尼。希望您一如既往的永遠支持小如,酒店全體員工期待您的光臨,謝謝
Guest User
Guestroom (2 Beds)
Stayed in Dec 2024
Family
20 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The hotel is a 10-minute walk from the Broken Bridge of West Lake, and a little further from the subway, 10 minutes by bike and 20 minutes on foot. The hotel entrance is very quiet and soundproof. I slept well in the past three days. The bed is not too soft, I like a harder bed. The room faces south and the sun is very bright during the day. What impressed me most was that the front desk, the cleaning staff and the restaurant service ladies were all very nice, attentive and thoughtful, and the items were replenished in a timely manner every day. The room is on the second floor and there is no elevator, but it doesn't affect anything. There is a small bar on the second floor with a good environment. The breakfast is very rich, with freshly cooked noodles and various staple foods, side dishes and drinks. I like this store very much.
Original TextTranslated by Google
6/16
Response from Property: Dear guest: Hello! Thank you very much for taking the time out of your busy schedule to comment on the hotel. Through your meticulous description, I can feel the happiness brought to you by this stay. Xiaoru brings you unlimited convenience and comfort with its exquisite and elegant environment, warm and clean rooms, efficient and convenient facilities and thoughtful and caring services. The surrounding transportation is very convenient, and the dining and entertainment facilities are complete. Whether it is a free trip or a business trip, Xiaoru is your best choice! All the staff of the hotel sincerely look forward to your visit again, and wish you a happy life and a happy family!
Guest User
Business Double Room A
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
It is very close to the West Lake Scenic Area. It takes five minutes to walk to the lake. There is a parking lot for parking. It is very convenient. You can also take a walk by the West Lake at night. I will recommend this hotel to friends next time. It is also convenient to travel by public transportation nearby.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Family Room
Stayed in Dec 2024
Family
7 review
4.5/5
Great
Posted on Feb 7, 2025
Hygiene: OK, there was a problem with the water when taking a shower, but the waiter solved it quickly
Environment: The hardware is so-so, there are so many rooms, it's like a maze when walking. The waiter asked me to look at several rooms and chose the one closest to the lobby, otherwise I would really feel dizzy. It's also a family room, some big and some small. It's not noisy next to the road, but the sound insulation is so-so
Facilities: There is a laundry room. The breakfast is so-so, but there are freshly cooked noodles. In addition, whether adults or children, breakfast is 24 per person
The location is not bad, ten minutes walk to the Broken Bridge, a little far from the subway
The overall price-performance ratio is OK
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Home Inn Hotel (Hangzhou West Lake Lakeside Broken Bridge Branch) and giving us valuable feedback. We are sorry that the stay experience did not meet your expectations. Home Inn Hotel is a young business brand hotel. While pursuing and devoting ourselves to providing guests with sincere care and comfortable hospitality, we are also tirelessly seeking feedback from guests. We are very grateful to every guest who has provided valuable suggestions to the hotel and witnessed our growth. We will continue to work hard to improve every detail to provide a perfect accommodation experience. Thank you again for your stay and look forward to your visit again. I wish you a happy life!
Guest User
2-bed Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The parking lot service brother and sister, the front desk lady, the cleaning lady, the restaurant lady, everyone's attitude is super good. I received a Happy New Year from every service staff, giving the travelers a sense of home warmth. This is the second time I've stayed here, and it's as good as always. The room temperature is suitable, the children are not cold at all in thin clothes, and the pillows are comfortable. Something was left behind, and Xiao Cui at the front desk helped to find it and sent a courier. Thank you all, I wish you all the best, and the hotel business is booming. The breakfast is also very good😊
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Doubayijia
Guestroom (2 Beds)
Stayed in Dec 2024
Family
5 review
2.3/5
Posted on Jan 20, 2025
This hotel is quite good. They asked us to sign up for membership right away. When we heard that we didn't sign up for membership, we immediately frowned. This room is not in the hotel building, but in a small shabby building at the back. You have to go through the broken black door in the photo. The facilities are relatively old, the hygiene is OK, and there are windows.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Home Inn Hotel (Hangzhou West Lake Lakeside Broken Bridge Branch) and giving us valuable feedback. We are sorry that the stay experience did not meet your expectations. Home Inn Hotel is a young business brand hotel. While pursuing and devoting ourselves to providing guests with sincere care and comfortable hospitality, we are also tirelessly seeking feedback from guests. We are very grateful to every guest who has provided valuable suggestions to the hotel and witnessed our growth. We will continue to work hard to improve every detail to provide a perfect accommodation experience. Thank you again for your stay and look forward to your visit again. I wish you a happy life!
Guest User
Guestroom (2 Beds)
Stayed in Dec 2024
Family
23 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel is located next to the Broken Bridge of West Lake and close to the subway entrance. It is recommended for travel. The facade is small, but there are many rooms.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again!
Guest User
Business Double Room A
Stayed in Dec 2024
Business travellers
62 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The stay was very comfortable, the interior was clean and spacious, the layout was reasonable, the breakfast was also very satisfactory, the service was very good, and the location of the hotel was very convenient. I would recommend it to my family to experience it next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again!
Guest User
Business Double Room A
Stayed in Nov 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Jan 4, 2025
To be honest, it is very close to West Lake. It is very convenient to get up early to go to Baoshishan. The store is far from the subway entrance, so it is convenient to take a taxi or share a bike. The store is also easy to find. The exterior and interior are very clean. Most of them are windowless, which does not affect anything.
Details: The gap in the shower door is too large. It is obvious that a sealing strip can be added to prevent water from splashing out during showering, but there is no protection for this. The hair dryers in most hotels are average, and this one is average. The folding hair dryer can only be folded and cannot be unfolded and fixed, which makes it very tiring to blow dry your hair.
Sound insulation: Poor. It depends on personal quality. The day I checked in was New Year's Eve. They came back in the early morning and talked outside. I could hear them and I could still hear them when I entered the room. If I was not sleepy, I could hear everything they said. Haha
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for choosing Home Inn Hotel (Hangzhou West Lake Lakeside Broken Bridge Branch) and giving us valuable feedback. We are sorry that the stay experience did not meet your expectations. Home Inn Hotel is a young business brand hotel. While pursuing and devoting ourselves to providing guests with sincere care and comfortable hospitality, we are also tirelessly seeking feedback from guests. We are very grateful to every guest who has provided valuable suggestions to the hotel and witnessed our growth. We will continue to work hard to improve every detail to provide a perfect accommodation experience. Thank you again for your stay and look forward to your visit again. I wish you a happy life!
Guest User
Business Double Room A
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 28, 2024
I forgot to take pictures! The place is easy to find and the surrounding environment is elegant. Advantages: free parking, affordable price, clean room, comfortable bed, comfortable pillows, I don’t like some very high pillows, Home Inn is more user-friendly with two pillows, everything the room should have, rich breakfast, this is better than those big white ones, especially suitable for business trips or people with limited budget who want to live in a good place. The location is right by the West Lake, less than 50 meters away, I only found it when I left. The service is also very good, the front desk lady is very gentle and gentle, and gave gifts, our children are very happy... Hangzhou is different, the service is better than other places
Disadvantages: There are advantages and disadvantages, the sound insulation is not very good, of course I still fell asleep! Maybe I went to bed too early, everyone will sleep and there will be no sound of talking, hahahaha...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time out of your busy schedule to comment on the hotel. Through your meticulous description, I can feel the happiness brought to you by this stay. Xiaoru brings you unlimited convenience and comfort with its exquisite and elegant environment, warm and clean rooms, efficient and convenient facilities and thoughtful and caring services. The surrounding transportation is very convenient, and the dining and entertainment facilities are complete. Whether it is a free trip or a business trip, Xiaoru is your best choice! All the staff of the hotel sincerely look forward to your visit again, and wish you a happy life and a happy family!
Guest User
2-bed Room
Stayed in Nov 2024
Business travellers
3 review
4.7/5
Amazing
Posted on Dec 29, 2024
Excellent service, complete facilities, convenient transportation, delicious breakfast. This time I chose to stay at Home Inn Hotel (Hangzhou West Lake Broken Bridge) is a journey life enjoyment, and there are attractions just outside the door!
Original TextTranslated by Google
Response from Property: We are very happy to provide you with a pleasant stay experience. Your satisfaction is our pursuit. From the moment you step into the hotel, we strive to show warmth and quality in every detail. Thank you for your recognition of us and look forward to serving you again.
angel884
Business Double Room A
Stayed in Nov 2024
Family
2 review
4.0/5
Very Good
Posted on Dec 26, 2024
The hotel is in a good location, very close to the West Lake, and a 10-minute walk to the Broken Bridge. The room is clean and tidy, but there is no elevator. The hotel comes with breakfast, which is a good choice if you don't have high requirements.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!