Aixue Hotel in Hanzhong

There were many unpleasant experiences on the way from booking to checking in. First of all, because the hotel is located in the mountain top scenic area, so when you go up to the cable car for the first time, you have to queue up with your luggage. Because it is the May Day Golden Week with a baby, it is not convenient to bring a big one with you. I took a cable car to check in with my luggage and my baby for a few hours. I just played around first and then came down and went up again. I called the hotel first to ask if I could apply for a refund. I really couldn’t bring my luggage up again and wanted to apply for a refund. The merchant asked me to apply for a refund. I hung up after trying to find a way, and then asked the staff of the scenic spot for help. They quickly solved the problem and said it was okay. You go down the mountain to pick up your luggage, and they will take the cable car up for free. Then after you go up, the scenic spot will ask you to contact the hotel to pick you up, but I made more than 10 phone calls. No one answered, so I finally got through, blaming me for coming late... Then after I checked in, an older lady who answered the phone still yelled at me, saying that there were so many of them that they couldn't take care of everyone. I said, first of all, you It's a service industry. If there is a problem, customers will ask you for help instead of hanging up the phone just to find a solution yourself. Again, if the customer questions you, you should not keep criticizing the customer, blaming the customer for this or that, and then the eldest sister will say that is not the case. Sister, I said okay, let’s not talk about check-in. Then after entering the room, it was like remaking the bed of the previous customer. The sheets were not changed and the quilt was full of hair. There was still used toilet paper in the bathroom. Washing the face towel, a short brother came to the front desk and then a tall brother came. First, the short brother was very enthusiastic and actively looked for a room to change. The tall man looked impatient. I was waiting with a little baby in my arms. I went down to eat because I missed the collective meal time. I wanted to order food to take back to the room to eat. The tall man said there was no food. I was just about to say something. The elder sister just now said it was okay. Please order. I'll send it to you soon. I'm sorry that I'm speechless for this big man today. The eldest sister finally apologized and explained that there were many people during the May Day Golden Week, so I was sorry that the service could not keep up. I think I can understand it, but you should correct your attitude first, and people will feel comfortable. The service could not keep up. , attitude, hygiene, etc... it’s so speechless

It is not recommended to stay. The breakfast is very simple, just two dishes, a hot and sour potato shreds with cabbage, steamed buns, rice porridge and soy milk, and an egg per person. There is nothing for the children to eat, and there is nothing for the adults to eat. I will not stay there a second time.

The hotel is located in the scenic area, very convenient for sightseeing, and has good sanitary conditions. It is worth recommending.

I have never seen such a bad hotel. We were asked to change the twin room we booked into a double room. We didn't want to be told that we were ignorant. The toilet bowl was so dirty that you couldn't even look at it. There is no phone in the room and there is no way to contact the front desk. If you ask for a pair of slippers, you won't be given one.

Fortunately, come to ski in winter

1. The air conditioner doesn't work, take the child to warm the bed before letting the child sleep; 2. There is no hot water in the shower room, and after taking the child for a day, the bath can't be washed; the front desk 3. The phone is adjusted to be busy and can't get through; 4. The table is not equipped with chairs, so the children can stand on the ground to eat the food they bring; 5. There is a peculiar smell in the toilet If it weren't for the more enthusiastic front desk the next day, all the bad reviews would be straightforward.

房間確實很乾凈。一個房間有2份早餐，這在沒地方吃飯的山上，確實實惠；不足的是晚餐還要我們自己線下掃碼點餐，建議你們是不是可以做成網上的自助。順便再説一句，你們個別員工的業務能力是不是有些太差，完全沒有搞懂“到酒店的纜車和門票需不需要提前預約”這一條。

酒店就在山上，訂酒店還送龍頭山景區門票來回索道套票，冬天去滑雪住這裏就很方便了，衹是我們清明節去的，上面光禿禿，不能滑雪也不能滑草。。。 酒店環境還不錯，餐廳晚上可以點餐，味道和份量都不錯。

酒店票價含龍頭山門票和纜車票，房價性價比很高，房間很寬敞，衞生條件也不錯。