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Nice room with excellent service. Staff are very friendly and professional in helping guest. Also, Breakfast is good with sufficient food provided.

Everything was fine

For those who need to go to Terminal 5, it's a pretty good choice for an overnight layover. Apart from the hotel restaurant, there's also a McDonald's nearby, and within walking distance, you can find delicious Turkish kebab. Just remember to pay attention to the bus schedule and the location of the bus stop for the next day to the airport. (We and other strangers who were also going to the airport originally waited for the bus across the hotel, but it didn't stop and drove away. We had to quickly check the information and walk to the bus shelter at the other end of the hotel.) In any case, I wish all travelers good luck.

Booked the runway view room for a night to catch an early morning flight from london heathrow. Room was spacious and clean. Staff were courteous and helped us with directions and options nearby. We had a breakfast in the restaurant which was diverse, special mention to the scrambled eggs and coffee. Really helpful and accommodating staff as it felt like we were pampered to be fed. Couldn't use the bar much but it had a nice ambience. Would love to stay at the hotel again on a future trip.

Stayed here a night before a departure from Heathrow T5. The location is excellent, easy to get to by road from the M25 and plenty of parking. The hotel on the outside looked a somewhat run down affair but internally, although it was a little bit tired in places, was certainly clean and comfortable. A good choice of food in the restaurant, served up fresh to order and a nice size bar area to relax in was a bonus. Breakfast was good value and set us up well for our travels. Access to T5 is by the automatic pod service (cost £8.00) which is accessible from a collection point a few minutes walk (flat ie no steps or lifts) from the hotel, this is a 10min, extremely convenient ride straight to T5.

Stayed here for a short layover and its quite near Heathrow airport!! Took a bus from the airport, about 15-20mins (excl waiting time) and we reached. Check in: Swift, maybe cuz it was 11+pm hehe Service: Great, there was a night menu from the hotel resturant next door and our hotel staff took the extra mile to collect and bring over to reception for us 🙏 Food: Morning breakfast was a classic american brekkie buffet, it was quite good. Comfort/cleanliness: Bed was comfy, clean. Toilet was huge and very wheelchair accessible but shower area was a little small when curtains are drawn (and if u accidentally touch the wet curtains its SO COLDDDD 😳 toilet wasnt the best looking cuz it looked like public ones but overall still ok

It's a chain hotel but it doesn't feel like it, the staff were very helpful, engaged with customers and went out of their way to make the stay enjoyable. Surprisingly good.