Hotels near Teatro Nacional de Cuba in Havana

We rested in Cuba in April 2023. Booked one night in this hotel for 10.5tr. During the trip, it was necessary to shift the booking dates by one day (we really wanted to get to the Tropicana cabaret show). The Trip service fed promises to resolve the issue within 24 hours for three days. We did not receive a clear answer whether it is possible to change the dates of the booking. We had to book a second night for the date we wanted. This reservation cost 11.5t.r. the difference in price was attributed to exchange rate fluctuations. At the time of check-in, it turned out that the first night was paid for only one person, although two people were billed when booking. And the second night is booked for two persons. For the first night it was necessary to pay 85 €. In a word, I do not recommend using this Trip.com service. Now about the hotel: a huge disadvantage for the Russians is the inability to use cash. The whole hotel works only with cards. Russian cards naturally do not work, the Mir payment system has just begun to be introduced in Cuba. Accordingly, we could not use the restaurant, bar, pool. In general, the hotel is not bad for Cuba, the only thing that was very embarrassing was the peeled tulle. Well, right at all, with a tuft of thread on the floor.

Hotel is excellent except I am disappointed in the way the luhgage storage was handled. I checkrd out on Dec 23 and left my bG there for my return check in on Dec 26. Was told by receptionist & security that i have to pay for daily storage. I made the payment and there was no receipt provided. what is worst is the baggage storage jas no tah for reclaim. what if domeone accidentally takes away my bag which is a rimowa. after i insist on docrmentation i was given a hand written note to indicate my name. For a five star hotel you should be more professional in handling this ; charging returning customers for 3 nites to store a bag when i am returning? and mo receipt after i pay? and mo collection tah for security?

I had a good experience staying at this hotel last time, so I decided to stay here this time. Although the hotel is a bit old, I really like the design style of this hotel. It is scattered and free, overlooking the blue sea view and passing through the green shade of the courtyard. Of course, the richness of the hotel buffet cannot be compared with domestic hotels, but compared with other places in Cuba, I am satisfied.

Second stay in 2023 at this very comfortable little hotel next to Centro Chirurgico. Since my first stay this year, the hotel seems to have changed management, but without compromising service or quality (although the posted rack rate has increased by approx 5x!). In general, the hotel is clean, quiet, and safe. Surrounded by a charming garden and terrace. Gated, with security. Air conditioning in rooms is great. Dining area not air conditioned, so need to sit on the terrace for a breeze. Meals were sit-down with choice of fish/chicken/lamb. The meals (although simple) are prepared by a chef and very tasty. Much better than many of the bad buffets at other hotels. Small bar area is now open for drinks in the afternoon and evening. Staff were exceptionally pleasant and helpful. All staff speak (some) English. Location is close to the many restaurants at the bottom of Paseo. There are numerous small shops at the bottom of Paseo in the same area where you can buy beer, liquor, wine in pesos at reasonable prices. Location next to the heart hospital means you can easily find taxis near the hotel. However, the cheapest transportation option is to walk down Paseo to the Malecon and wait for the children's train which makes a loop from the Plaza de las Armas to the Riviera Hotel approximately every 2 hours for 40 pesos. Hotel will currently change money at the official government rate of 120/USD, but you this is not recommended as you can obtain a better rate easily on the ”informal” market. Wifi for sale at front desk for 40 pesos/hr. Coverage can be a little bit spotty, sometimes you lose the signal. Other reviews have raised water temperature/pressure issues: these are not generally the fault of hotels. Water system in Havana has lots of issues.

There is a sightseeing bus stop near the hotel, $10/person There is a shuttle bus to the airport for $5/person. The exchange rate at the hotel is bad 1:120 Exchange with the security guard for 1:200 no napkins A 1.5 liter bottle of water is provided on the first day of stay The next day I started buying a bottle at the bar for 400 pesos. It is recommended to live in the old building as it has more heritage than the new building. Very close to the Hemingway store where Gou Huan checked in The classic car distribution center is also near the hotel. The swimming pool on the eighth floor is nice but the facilities are old. Even if the air conditioner is turned off, there is still noise

I recommend it

The best stay exparience I've had. Whenever I travel for work, I want the same experience I got at Hotel Victoria. The rooms where fine and cozy, the water was always warm, not my taste. I like cold showers. The staff: from Yvis, Zulio, the front desk lady and the Captain at night(the bald guy, he was amazing), to Edgard, Elizabeth and Ruben in the morning. You guys made me want to come back. There was a piano sir in the morning, I appreciate that. Food was great: dinner had a great appetizer, breakfast was very rich. Overall: I want to come back

There was an older lady at the front desk who was very poor in front desk service. When customers asked questions, she liked to ignore them. Consult about WiFi problems, and do not give solutions. When the customer says whether they can buy it, they can answer that they can buy it. But when customers pay to buy, they say they can't buy it and need to wait. During the later period when customers repeatedly asked whether WiFi could be purchased, taking advantage of the language barrier, they fooled customers to ask for tips. And there is no WiFi available in the room, only in the lobby. WiFi is charged by the hour. No hot water in the room, unable to take a hot shower.