The Qi Wang Lou Hotel(Chengde Imperial Mountain Resort) was originally a royal garden inside Chengde's feature attraction, the Imperial Summer Villa and gardens, a UNESCO world heritage site and China's largest Imperial gardens. Thanks to its privileged location, the hotel has played host to a number of global political leaders. For business travelers, small conference rooms are on hand for private events and meetings.
"Staying at Chengde Qiwanglou Hotel truly felt like a home away from home. First off, it's not a towering high-rise, which immediately gives it a cozy, homely vibe. Plus, the hotel doesn't cater to a massive number of guests, only about a hundred or so at most, meaning they can offer a more personalized and attentive service, or as I'd put it, 'meticulous care.' This included thoughtful touches like having snacks, candies, and refreshing drinks available at the entrance, and sewing kits and other small emergency items in the hallways of each building.
From the moment you step in, everyone you encounter at this hotel actively engages with guests, listening carefully to their suggestions and needs. This level of personalized interaction is something I haven't experienced in hotels in recent years, and it's truly commendable. Guests who've stayed even just one day are greeted by the hotel's cat rubbing against their legs as soon as they walk in – it's incredibly heartwarming!
The restaurant staff were all very dedicated, helping guests choose dishes and ensuring nothing went to waste, which was lovely. When they heard we enjoyed millet porridge, they even sold us some to take back to Beijing! One staff member, Zhi, proactively offered to buy us tofu (from Zhang Yu), which was a huge convenience. Mr. Yu Changhong (Xiao Yu) provides exceptional service, treating every guest like family, and truly fosters that 'home away from home' feeling.
I do have a small suggestion: it would be great if the hotel could keep two electronic blood pressure monitors and phone charging cables on hand. When guests book a room, especially if they are elderly, it could be noted that a blood pressure monitor can be provided in their room, saving them the hassle of bringing their own. Having charging cables readily available would also alleviate any worries about charging phones."