Yokohama Hotels with Wi-Fi

The room was spacious. I feel that it is a very significant thing to say considering that the standard room size in Japanese cities are a lot smaller (or even half the size of the room at this hotel). The location is extremely convenient coming off a shinkanzen but I wish that the hotel description can be more specific about how to find it. Google Maps are not clear enough (It said - take exit 10 to the hotel. There is no exit 10.) For other travelers, the hotel is accessed by elevator inside the Shin-yokohama station entrance. Take that elevator to the 10th floor.

Got a free upgrade with kitchen area and the size is considered spacious for Japan’s standard. Facilities are clean and well-maintained. Used the gym and coffee machine at the pantry area, excellent for the price you are paying, could not ask for more.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

The hotel is quite new, just opened in 2024. It is quite close to the train station of yokohama, covered all the way from the train station to shopping arcades to the hotel. You don't even need to have your umbrella if it rains. The hotel is easy to locate. It is quite tidy with all the basic stuffs in the room. You can watch youtube in the TV. The staff are friendly and helpful. One thing I think can improve, this hotel brand (which I have lived in a number of different hotels from this brand) requires room cleaning (even if you decline so) every 3 days (if you live more than 3 days). I don't think it is necessary if the hotel guests do not require so in order to save manpower and be more environmental friendly (which I think the hotel is on one hand promoting). . Overall, I think the hotel is good.

We booked a connection room and originally planed to stay 6 nights but plan changed and informed trip.com couple of weeks before the trip. When we checked in, we were informed that trip.com had not inform the 3rd party for the amendment, we waited for nearly 30mins for nothing, I would not blame the hotel because Japanese people do things quite strictly, luckily there was a lady who I think supervisor/manager resolved my issue and let us checked in without any issue. A bit disappointed on trip.com for that, even though I succeed to have a live chat with trip.com agent but he/she could not resolved their mistake at all. Room size is Japanese standard which I wouldn’t complain at all, that’s the reason we booked a connection room, you could fit all your baggage under the bed frame which could save you lots of spaces! Hotel location is SUPER! Everything you need just nearby, only thing I would say would be a bit noisy during the day as the hotel is either facing railway or main road, it wouldn’t bother me because I slept pretty well even with noise. Locating the hotel is extremely painful the first day we arrived, even though it’s located just right next to EAST exit, but Yokohama is a really nigh station, so many signals could confuse you, remember look at “北改扎” if you get off from either JR or Keikyu line, otherwise it would take you ages to find the hotel.

Best hotel we’ve ever been to - the room, amenities, service and friendly employees were all top notch. Icing on the cake was a beautiful view of Mount Fuji from our 49th floor window. Well done Oakwood Suites Yokohama!!!

Hotel staff is as always very friendly and staff recognized us once we check in. As this is a memorial trip for my mom who visited this hotel in Nov. We stayed in the same room. The caring arrangement from hotel is always the reason we come again and again.

The breakfast was very good. The staff were lovely. The room was spacious. My view was lovely. The location was chosen for practical purposes but I would not recommend it for general tourists as there was not much in the area to do. I like to just wander around in the evening and this is not the right choice for that. If you like quiet, it might be good for you.

Very convenient place for any access in transportation. Plus the amenities they have gym and coffee/ tea bar area you can get as long as you want. And most specially when you go down to the hotel, it's right there the Seven Eleven convenience store 🤗

Convenient location very near to Sakuragicho Station and Minato Mirai tourist area. Luggage storage in hotel is in a dedicated access area using QR code and PIN, a very good feature of this hotel which helps to keep the reception clear for check-in.