Hotel Jackson

I can not say enough positive things about this hotel and especially the staff. From pre trip to post trip they were absolutely amazing. Would absolutely recommend hotel Jackson to anyone traveling to the area and we would definitely book and stay with them again. Easily the best hotel experience we have ever had.

We had a great experience at hotel Jackson. This smaller sized boutique hotel had every accommodation we were looking for. I was especially impressed by the cleanliness and small gifts of boxed chocolates, glass bottled water and the souvenir adventure sticker they had in our room upon arrival. The bathroom amenities were lovely with sample sizes of our favorite spa products. We loved the room decor and personal fireplace. We didn’t have an opportunity to dine here, but the restaurant looked lovely. The library was inviting and looked like a tranquil cozy space. We would recommend this hotel to friends and family.

We loved our stay at Hotel Jackson - the staff was amazingly helpful and warm, we almost became friends by the end of our stay. They helped with everything and gave us some excellent dinner recommendations. The hotel itself is not child friendly, but the staff went above and beyond to make the stay safe for our 1-year old. From providing a crib and basic toiletries, to helping entertain her while we would be waiting in the lobby. They helped with our stroller and food for her also - it was great. We would love to go back!

This is an excellent managed hotel with 5 Star service. My wife and I stayed April 26th-28th, 2024. When we drove up they knew who we were and had everything ready to go. Very quiet, great location, and attention to details on all service items. We highly recommend this hotel if you want a first class experience. This is a real review and not a fake one by a paying guest. I'm a Diamond Member with Hilton, and both my wife and I are Executive Platinum with AA. Let's just say we travel a lot, and have had 3 different hotel stays this month already at other hotels. This was by far the best!

We rolled into Jackson on our way to Coeur d'Alene, ID with no reservation. We considered continuing into Idaho in order to have some less expensive options, but after two days of driving, we decided to make it a mini vacation and splurge a bit. The Four Seasons and Amangani (both way out of budget) were closed because it was the "off" season (between skiing and summer). So we thought we could walk in and get a discount. That was not the case, but we had a lovely time. Beautiful room, great amenities, super great (not snooty) staff, wonderful bartender, excellent valet staff.

Amazing service and the rooms were the best I have ever seen at the price. The valet was punctual and helpful.

Our experience with Hotel Jackson started off badly. When I booked the reservation I inadvertently included two nights that we would not be in town. Within two hours I called back to ask to remove two nights and I was told that I could not be refunded the two nights. Technically they were correct that before I finished the booking I was told I could not get a refund. But I was surprised given how expensive this hotel is. I love to stay at high end hotels and splurge on them when I can. Until my experience with Hotel Jackson I’ve never come across this hard-lined approach. We were disappointed to be notified post booking that they would be shutting down their restaurant during the days we would be staying there. When we arrived at the hotel there was no doorman to greet us. Instead he greeted us after we opened the doors to let ourselves in, offering to take our bags to our room. When we got off the elevator to our room, my son treated himself to one of the apples on the table outside the elevator. It was mealy and clearly well past its prime. When we opened the door to our room, we were greeted by a perfectly nice looking, but very small, room. It didn’t meet the standards that I expected based on the price: wobbly drawers, refrigerator only stocked with cream for the coffee, the cot they squeezed into the very limited space in our room was such poor quality that my thirteen year old was so uncomfortable that we ended up in the same bed. When we asked about the sauna we were told we had to book a reservation there. We understood why when we went to check it out. The “sauna” is a very small hot tub on a very small roof deck. Not big enough for more than 4 people (if not large people). Water temperature not nearly hot enough to enjoy in 30 degree outside temperature. While the hotel seemed almost empty, we somehow got booked in a room next to other guests. The walls were super thin and we were thankful that our neighbors went to bed early. To be fair, there were some positives. Our check in experience was very positive. Friendly and professional. The front desk staff, except for one slicked (dark) haired gentleman who came in and out of a small office only accessible through the very small gym, was consistently friendly. Except for our first (greeting) doorman experience (potentially attributable to being understaffed at that moment), the doormen were very friendly. The cleaning staff was excellent and showed up to turn down the bed and leave us a treat each night (a nice half bottle of red wine, delicious chocolates, some quality, insulated water bottles). The bathroom amenities (soap, shampoo, lotion) were all high quality. The shower water pressure was good.