Jennifer
September 19, 2023
Phyllis was horrible at check in. She was snapping at everyone waiting to check in. She stated that they were short staffed in housekeeping with only 4 cleaners. She stated they were busy because of the rod run and the baseball game. My husband said it sounds like the manager didn’t make the schedule accordingly. She just snapped it’s because no one wants to work. She checked us in and said our room was ready. We went up and there was no sheets on the bed all the bedding and towels were in a pile on the floor. We went back downstairs with all our bags and she told us it would be 30 mins. We went shopping at Bass Pro. We came back an hour and half later, went to the room it was still not ready. Thankfully Phyllis had gone home. Kennedy was there. Let me tell you this young lady changed things around for you all. My husband and I had already decided we would try one of the other hotels nearby next time. She moved us to another room that was ready. She apologized for Phyllis, let us know she would be there until midnight if we needed anything at all she would be happy to help. She was friendly and polite. A definite asset to your establishment. Phyllis? I’m not sure if she was overwhelmed or just bitter a woman. Maybe change her to overnights when she doesn’t have to have much contact with customers.