I am a guest of room 1233 and a black diamond member of Ctrip. I would like to give an objective evaluation of this hotel. First of all, the hardware facilities of the hotel itself are very good, the location is excellent, the design is also very online, and the characteristics of Jinan are also very vividly reflected. The price is not high, but unfortunately, it feels like a very good car is driven by someone without a driver's license. The hotel as a whole does not have a professional employee. The security guard is a very old grandfather. There is absolutely no discrimination against age, but the image quality is that of an ordinary local grandfather. The tone is casual, the image is poor, and it is okay to slack off, which has nothing to do with the position. There is a young man at the front desk. He should be a good person, so he is more enthusiastic about busying around, including parking and reversing after leaving the hotel. He is dedicated, but the other front desk staff, obviously the work clothes are very good, but they look untidy and loose, and the people are also listless, and the service is not proactive and enthusiastic. The most jaw-dropping thing is that the hotel's duty manager complained to the front desk that there were mosquitoes in the room because the screen window was not lowered. She called me back and emphasized to me that the screen window was obvious and the guests should find it and drop it by themselves. To be honest, this was my first time staying at this hotel. I really didn't see the screens on the windows, and I really didn't realize there would be so many mosquitoes. I was fed by mosquitoes and had to get up in the middle of the night to catch them. I complained to the front desk to reflect the facts. I usually stay in many hotels and have never given any bad reviews, but I was really irritated by the professionalism of the duty manager. Why did such a good hotel employ such amateurs? I don't understand.
Original TextTranslation provided by Google