Guest User
October 24, 2023
One day before our check-in, the excitement was already building as we received a welcoming call from our assistant, Ms. Nagehan. She along with our second assistant Ms. Rocio created a WhatsApp group for us, ensuring easy access and communication from the very start. As we stepped into the grand lobby, we were met with the familiar smiles of Mr. Ali and Mr. Mohammed, who had been our wonderful Maxx assistants during our previous visit in 2021. They greeted us warmly and we had a delightful chat with them while Ms. Nagehan efficiently prepared the necessary documents for our check-in, evoking fond memories of our previous stay. We had booked a suite land and royal suite family rooms, but it was Mr. Bassam who truly went above and beyond to make our stay even more convenient and memorable. He had the brilliant idea to upgrade our suite land room, which was located in a different building, to a Royal suite family room, ensuring that we were right next to each other. His thoughtful gesture was a testament to the exceptional service we'd come to expect at Maxx Royal Kemer. I recall our first encounter with Mr. Bassam back in 2021 when he had just joined the Maxx family. His immense ambition was evident from the start, and it was clear that his ambition was a driving force in the resort's excellence, and his dedication to guests' satisfaction was commendable. The dining experiences at Maxx Royal Kemer were a culinary journey filled with excitement. One standout chapter was our encounter with the enchanting "Romanista," Ms. Ippolita. As a passionate AS Roma fan myself, it was a delightful surprise to meet a fellow Romanista in Antalya. Ms. Ippolita and her team, with Ms. Tanya standing out as the greatest, provided us with the best service and introduced us to a variety of Latin American cuisines, making one of our nights truly exceptional. At Le Melange, a friendly Iranian waiter provided us with excellent service, adding to our delightful culinary journey. For relaxation and rejuvenation, my mother-in-law and wife indulged in a soothing massage at Maxx Spa. During our visit, we had the pleasure of chatting with Ms. Miriam, the spa manager. Her warm and friendly demeanor added to the overall charm of our stay, making it a well-rounded experience. The joy for our children knew no bounds in the wonderland of Maxxiland. All the staff there were so engaging and professional in dealing with children. My son enjoyed playing football with one of the staff members there, whose name we regrettably don't remember. In the background, the efficient housekeeping team ensured our rooms were always impeccable, adding to our overall comfort and relaxation. At Maxx Royal Kemer, every moment was a part of our enchanting story. It was not just the luxurious accommodations or the breathtaking setting that made our stay extraordinary, but the exceptional individuals like Mr. Bassam, Ms. Ippolita, Ms. Miriam, Ms. Nagehan, Ms. Rocio, Ms. Tanya and the efficient hou