Mercure Kunming Changshui International Airport Reviews

The hotel is located very near to the airport and good for late arrivals or early departures. However, the hotel is still to far to be reached by foot. It’s nice the hotel has a free pickups service. The hotel is nice and clean and the breakfast is good and rich. The only negative is that it was not possible to stop the air ventilation in the night as it is a bit noisy and you hear the airplanes noise clearly in the night!

10mins away from kunming international airport, with free shuttle bus to airport starting from 430am for early flights.

This hotel's convenient location is ideal for early morning airport departures; however, the exceptional service provided by Ms.丁绮月 from check-in to departure was truly outstanding. Upon my late-night arrival, Ms.丁绮月 efficiently processed my check-in while thoroughly explaining hotel amenities and breakfast options, ensuring a restful start after a long journey. Her exceptional service left a lasting impression. Despite my offer to retrieve my Taobao packages myself, she insisted on using the automated robot, demonstrating a genuine desire to assist. Although my app showed the some of my missing packages as delivered, her proactive approach quickly resolved the issue. She identified the possibility that they were mistakenly delivered to a nearby building, 30 meters away, sharing the same address but a different block number. This enabled me to locate the missing packages. Her willingness to go above and beyond, rather than simply stating the hotel lacked the parcels, was truly commendable. Upon nearing departure for my flight, I had arranged private transportation. While awaiting the vehicle, Ms.丁绮月 emerged from the hotel, informing me of the imminent arrival (within five minutes) of the hotel's airport shuttle. She kindly offered the shuttle as an alternative, considering my substantial luggage. Instead of simply processing my checkout, she proactively assisted, waiting outside in the cold until the shuttle's arrival to ensure my safe boarding and even helped with my heavy luggage, exceeding expectations. Mercure Kunming Changshui International Airport have found a valuable employee, 丁绮月, who has demonstrated exceptional performance and is deserving of both a promotion and a salary increase. We sincerely appreciate her contributions.

The hotel is very new and clean. Shuttle bus to pick up at the airport is very easy to find. You can call the hotel directly via trip.com. And it is very reasonable price.

The hotel was clean and the breakfast spread was decent. Airport transfer was timely. Overall, its everything you’d expect from both the mercure chain and an airport hotel.

GOOD PLACE, GOOD SERVCES, KARYAWAN BAIK2.. LATE CHECK OUT DI KASIH FREE, MOBIL KE BANDARA JUGA ADA

Nice and comfortable room with full feature automatic toilet seats. They have free airport shuttle service, so it’s convenient to commute to the airport!

Not too far from the airport. Free shuttle to/from the airport. Convenient for overnight transfer when next morning flight is very early.

excellent location and free shuttle bus

Good hotel, but Room temperature is way too hot and AC not working. Hard to sleep in this condition.

No ice hotel though noisy at night. Too close to elevator so next time further away.

I stayed one night during my transit flight. When I arrived at the hotel after 8pm, I asked if the restaurant is still open for dinner. The staff told me that it is only open after 10:30pm because most customers in this hotel have late arrival. Hard to believe this kind of service.

This is my favorite hotel for airport late night pickups. It’s close there’s a shuttle and they have a decent breakfast. Prices are reasonable.

The front desk lady receptionist was the best i have ever come across in any hotels i have stayed; very nice, friendly, helpful and efficient.