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"Pretty nice hotel at a convenient location (only 6 minutes walking from Matsumoto station). Amenities are aplenty, with ample washing machines/dryers and hot springs, sauna and cold pools. Free ice cream during the afternoon/night and yakult in the morning are plus points. Complimentary hot ramen at night is great as well. Many places to eat after hours nearby. Also comes with free mango pudding upon arrival in the fridge, which is nice. Nice place to stay if you are planning to go to Kamikochi or just go around Matsumoto yourself or with loved ones."

"The location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward. The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions. But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby! When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about. However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it."

"ดีมากเหมาะสมกับราคา ที่พักสะอาด เดินทางสะดวก มีที่จอดรถให้ฟรี"

"I stayed at the Komakusa Hotel for two days and one night. The staff were friendly, and the reasonable price included hot springs, dinner, and breakfast, making it a truly recommended stay. Both dinner and breakfast were delicious, and the hot springs were warm and refreshing. The night sky outside the hotel in the early morning was truly spectacular. I plan to stay here again next time I visit Norikura Kogen!"

"The location is a bit biased, if you are not driving, you have to arrange a pick-up with the hotel in advance. The hotel's top floor hot spring has a great view. We arrived at the hotel late and missed dinner time, but the staff tried their best to help arrange a little food, typical Japanese excellent service."

"This is a hotel that thinks about everything you may need before you have to ask. It's remote from the other hotels in the Kamikochi area and that's a great thing: you get to experience staying high up the serene mountains as well as enjoying the walking trails in the valleys below, where most tourists stay. But the staff make it easy to get to the hotel (and back and forth from the walking and hiking trails) even if you're taking public transport rather than a car to get there. They have a shuttle bus always on call to get you back to the hotel from a public bus stop. There's a really laid back vibe at the hotel, unlike some of the sometimes excessively formal atmospheres of others. Staff planned out our tricky onward journey without us having to ask, which was incredibly helpful. Room views were breath-taking and the rooms themselves were tradional-ish and spacious. The onsens were delightful after a long hike and the food was very, very good and generous portions. A hotel that didn't feel transactional. Would love to stay again."

"Best value, good location, good service, parking fee 800 yen per night, small room but not cramped, clean, complete with appliances. There are free L drinks available from 6:00 p.m. to 9:00 p.m. Very good, very worthwhile."

"Very good location and quite a nice hotel to stay. The room is a bit small but at least we can put the luggage under the bed. If you have a car, don't forget to reserve the parking lot, otherwise you'll have to part another places nearby (with discount from the hotel). Breakfast is crowded and end at 9am, so don't be late."