131-135 Bourke Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
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Guest Reviews of Citadines on Bourke Melbourne
9.0/10
Great
337 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities8.9
Service8.9
Cleanliness8.7
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All reviews(337)
Positive reviews(330)
Reviews with photos/video(80)
Located in the city centre(33)
Large rooms(31)
Easy to get around(29)
Convenient for shopping(18)
Friendly front desk staff(15)
Clean pool(12)
Great swimming pool(12)
Many dining options(5)
Negative reviews(7)
Guest User
Deluxe Studio
Stayed in Sep 2025
Family
2 review
9.0/10
Great
Posted on Oct 24, 2025
Friendly receptionists with a cozy lobby area.
Guest rooms are large with sufficient cutlery and furnishings.
The washroom is a bit small and should be refreshed more thoroughly.
6/7
Response from Property: Dear Valued Guest,Thank you for always returning to Citadines Melbourne on Bourke when you are in . We are happy to read that we have met your expectations as our team works hard to deliver personalized experiences for all our guests. We thank you for sharing the fond memories as it brightens our day! Thank you again for selecting us as your preferred accommodation choice for your and we look forward to welcoming you back soon! Yours sincerely, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne
Amerco
Executive Two Bedroom Apartment
Stayed in Jul 2025
Family
37 review
9.0/10
Great
Posted on Aug 18, 2025
The hotel is super convenient. It is in the centre of Bourke street. A lots of shopping, eateries and grocers within 10m walk. Unbelievable. Only set back, they don’t have a washing machine in the apartment. The view from the apartment is good. I stay on a very high floor.
The apartment is clean but a bit outdated. Overall, I will return to stay again
Response from Property: Dear William,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
Yew Siong Tan
Deluxe Studio
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 15, 2025
My family and I enjoyed our recent stay at Citadines on Burke Melbourne. The standout positives were:
1. Staff Service: Check-in was excellent. The staff were warm, professional, and very helpful, setting a welcoming tone immediately.
2. Room Size: Plenty of room for luggage and for everyone to move around without feeling cramped.
3. Bathroom Amenities: The provided toiletries were nice quality and appreciated.
Items for improvements:
The spaciousness makes this hotel ideal for families. However, to make them truly perfect for families like ours, I'd suggest the management consider offering some room options with two queen-size beds to enhance comfort and sleep quality for parents and children sharing the room.
Despite this suggestion, we had a very comfortable and pleasant stay thanks to the great service, ample space, and good facilities. We would definitely consider staying again.
Response from Property: Hi Yew Siong Tan, Thank you for taking the time to share your feedback following your recent stay at Citadines on Bourke Melbourne. We're so pleased to hear that you and your family had an enjoyable and comfortable visit.It’s wonderful to know that our team made you feel welcome from the moment you arrived. Your kind comments about the service, room space, and amenities are very much appreciated and will certainly be shared with the team.We also truly value your suggestion regarding bed configuration for families. I’m pleased to share that our two-bedroom apartments do offer the option of two king-size beds, which many families find ideal for added comfort. Should you return in the future, we’d be happy to assist with selecting the best room type to suit your needs.Thank you once again for your thoughtful review. We look forward to welcoming you and your family back to Citadines on Bourke Melbourne. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Guest User
Deluxe Studio
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Aug 13, 2025
We had a great stay at Citadines on Bourke for 7 nights. To be honest, I never had such good night sleep at any other hotels like at Citadines. Location is super convenient, trams stop right in front of the hotels with many good restaurants around. Walking distance to many places of interests, high-end shopping street and supermarkets are just around the corner. Definitely will stay here if visiting Melbourne again.
Response from Property: Dear Thi Binh Minh,Warmest Greetings from Citadines on Bourke Melbourne,Thank you for sharing your wonderful feedback regarding your recent 7-night stay with us. I'm thrilled to hear that you had such a restful sleep and found our location super convenient, with easy access to trams, restaurants, and various attractions.We are delighted that you enjoyed your experience and that you would choose to stay with us again when visiting Melbourne. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Thank you once again for your feedback.Yours sincerely,George ManamelAssistant Guest Service Manager
Shaize
Deluxe Studio
Stayed in Aug 2025
Business traveller
10 review
10/10
Outstanding
Posted on Sep 18, 2025
In the down town, very convenient to visit some shopping areas.
Response from Property: Hi Shaize, Thanks for staying with us at Citadines on Bourke Melbourne and we're delighted that you enjoyed your visit to Melbourne and your time with us. Hope to see you again soon. Kind regards, Mark Hibberd - Assistant Residence Manager
Guest User
Deluxe Studio
Stayed in Aug 2025
Business traveller
5 review
10/10
Outstanding
Posted on Sep 25, 2025
Very nice and very friendly and clean
Response from Property: Dear Alraeeni,Thank you for your lovely feedback! We're thrilled to hear that you found our hotel friendly and clean. We look forward to welcoming you back for another pleasant stay.Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
cyyyy
Deluxe Studio
Stayed in May 2025
Travelling with friends
27 review
9.0/10
Great
Posted on Jul 5, 2025
nice hotel with a vwry convenient location, exactly in CBD. nice restaurants nearby!
Response from Property: Dear Guest,Warmest Greetings from Citadines on Bourke Melbourne,Thank you for your kind feedback. We're pleased to hear that you found our hotel nice and appreciated our convenient location in the CBD, with great restaurants nearby.We look forward to welcoming you back for another enjoyable stay. If there's anything specific you would like us to arrange for your next visit, please feel free to let us know.Thank you once again for your kind words.Yours sincerely,George ManamelAssistant Guest Service Manager
Guest User
Deluxe Studio
Stayed in May 2025
Business traveller
4 review
9.0/10
Great
Posted on Jun 16, 2025
Great location… just beside Chinatown…. Tonnes of food choices around the premise
Response from Property: Hi, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our fantastic location right beside Chinatown, offering a wide array of food choices around the premises.It's wonderful to know that our location added to your overall experience, and we are thrilled to have been a part of your enjoyable stay. Your positive comments are greatly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back for another delightful visit with us! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Anonymous User
Deluxe Studio
Stayed in Aug 2025
Couple
6 review
10/10
Outstanding
Posted on Sep 25, 2025
Convenient location.
Response from Property: Dear Guest,Thank you for your feedback! We're pleased to know that you found our location convenient. We hope to welcome you back for another enjoyable stay.Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
Guest User
Deluxe Studio
Stayed in Oct 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Nov 5, 2025
From the moment we checked in for 3 nights of Mum & Daughter time we had nothing but good experiences at the Hotel. The reception staff were lovely & seemed to genuinely care for their guests happiness. The room was great & the pool & sauna were fantastic. The hotel’s location is also great as there is a tram stop right outside & it’s also in easy walking dita ce to Emporium & Central Shopping centres.
Response from Property: Hi Guest User, We apopreciate you sharing your detailed feedback and thanks for staying with us at Citadines on Bourke Melbourne. We'd love to be able to welcome you back soon. Kind regards, Mark Hibberd - Assistant Residence Manager
Guest User
Deluxe Studio
Stayed in Sep 2025
Solo traveller
2 review
9.5/10
Amazing
Posted on Nov 2, 2025
First time staying at this hotel after always a staying at another hotel for years what can I say I absolutely loved everything about this hotel location room cost service team so friendly happy walk out the doors to restaurants shopping and a tram so easy to get around .
I visited for the racing carnival and my room was big bed so comfortable kitchen had plenty didn’t get time for the pool or gym but I can’t say enough about this place well done team loved my stay and will be back .
Response from Property: HI Guest User, Thanks for sharing your thoughts on Trip.com and we're delighted you enjoyed your stay. Hope you had good luck at the races as well. See you soon. Kind regards, Mark Hibberd - Assistant Residence Manager
Guest User
Deluxe Studio
Stayed in Apr 2025
Travelling with friends
5 review
9.5/10
Amazing
Posted on May 6, 2025
The hotel locates at city centre and there is tram station in front of it, super convenience! The staff provides good service to us, the room is big and the price are worthwhile.
Response from Property: Dear Valued Guest,Warmest Greetings from Citadines on Bourke Melbourne,On behalf of the entire team at Citadines on Bourke Melbourne, I would like to extend our heartfelt gratitude for choosing to stay with us. We are delighted to hear that you found our location convenient and appreciated the tram station right in front of the hotel.It is wonderful to know that you received good service from our staff and that you found the room spacious and the pricing worthwhile. Your positive feedback is greatly appreciated and will be shared with our team.Thank you once again for your stay and for taking the time to share your experience with us. We look forward to welcoming you back and providing you with another enjoyable stay in the future.Yours sincerely,George ManamelAssistant Guest Service Manager
winkwan
Deluxe Studio
Stayed in Mar 2025
Solo traveller
3 review
8.5/10
Very Good
Posted on May 4, 2025
Clean & spacious room with a pantry as well.
It's a quiet room just as requested upon my reservation.
Good location, just few stops away by free tram from the Southern Cross Station.
Friendly staffs at the concierge to greet me at my late night arrival from the airport.
Response from Property: Dear Valued Guest,Warmest Greetings from Citadines on Bourke Melbourne,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you enjoyed your clean and spacious room, complete with a pantry, and that it met your request for a quiet environment.We are pleased that our convenient location and proximity to the free tram stops made your travel easy, and that our friendly staff at the concierge were able to warmly welcome you upon your late-night arrival.Your kind words are greatly appreciated and will be shared with our team. Thank you once again for your stay, and we look forward to welcoming you back for another enjoyable experience in the future.Yours sincerely,George ManamelAssistant Guest Service Manager
Kenneth DG
Deluxe Studio
Stayed in Jul 2025
Solo traveller
8 review
10/10
Outstanding
Posted on Sep 1, 2025
VERY NICE AND SPACIOUS.
Response from Property: Hi Kenneth, Thank you for your kind feedback.We’re delighted to hear that you found your accommodation very nice and spacious. It’s always a pleasure to know our guests are comfortable and satisfied with their stay.We hope to welcome you again in the near future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Anonymous User
Deluxe Studio
Stayed in Feb 2025
Solo traveller
5 review
9.5/10
Amazing
Posted on Apr 2, 2025
Very convenient location, the bed is very comfortable . The kitchen I really liked it! I was enjoying my stay. Certainly I will be back . 
Response from Property: Hi Anonymous, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the convenient location, the comfort of the bed, and the kitchen. It’s great to know that you had such a positive experience. We would love to welcome you back anytime! Looking forward to your next stay in Melbourne. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager