Lapland Hotels Pallas

Too far

What a disappointment. Came here with family to celebrate a round birthday and we choose this evening which promised a wonderfull menu. Instead on the buffet table we're offert something completely different without any announcement. Fish soup and reindeer stew. Something could be cooked home. We decided to leave the restaurant and go for another place.

A wonderful location and stunning views. The raindeers wondering around the hotel yard sets the atmosphere right away. The hotel rooms are quite in the need of renovation, the smell is not that fresh anymore. However, the beds are comfortable and I have never eaten such a good and special breakfast. Otherwise the restaurant menu is not very versatile, we would have liked to have something nice and simple for lunch. All in all a great place to rest after a long hike.

We stopped for a cafe. We asked to sit beside the window but they told us we have to go to the Bar. Well, nobody had cleaned the tables in the Bar. Then the others took their coffee By themselves but one Of us had to wait for the cappuccino. Maybe they had forgotten us.

This is a wonderful small hotel, very atmospheric. The staff are wonderful, very helpful.

Drive to hotel and restaurant was beautiful. The service and food were Finnish and incredible. A wonderful surprise. Gift shop also a pleasant surprise. A real shout out to our waitress. She was friendly, knowledgable and a pleasant to talk with. Pleasant surprise to see reindeers on drive down.

Travelled with TUI and will never use TUI again. Scenery is stunning to be fair but trip was awful. We were told before we left (by TUI) that we would could do the taster sessions before deciding if which excursion we should go for. We were told (and still have the email to prove) that the taster would include Reindeer. The tasters however did not include the Reindeer. When we returned to the hotel, we tried to book a Reindeer excursion, but were told this was fully booked. We wanted to get out of the hotel for a bit, but with no excursions left, TUI told us they were putting on a trip to the nearest town (Levi) for the next morning. We agreed to go it (Naively thinking it would be free), only to then be told the transfer in and out would be 320 euro. We reluctantly paid. The next morning, I woke with a flu so I asked if we could cancel the trip as I wouldnt have the energy. The TUI rep told us that it should be OK to cancel, because they have a waiting list of people that are looking to take our place. I asked if I would get the refund, because if we werent getting that, then my wife and kids would go (to make use of the money that was spent), she told me it shouldnt be a problem because they had people top take our place. Around dinner time I happened to pass the Reps desk and she called me over in front of two of the elves and another rep to tell me that they couldnt do the refund and no matter want I said, she just said sorry. I cannot understand how, if they found another family to go in our place and actually filled the bus, that we wouldn't be allowed our refund. We tried our best to hide our frustrations from the kids but the older bar man almost sent us over the edge. When we were getting drinks for dinner, our son struggled to make up is his mind and the older bar man said "Well, which one is it? make up your mind". Our son is 8 and even he was taken back by it. This same barman had visible frustration in his demeanour our entire stay. I dont think he had the patience for kids. The food was hit or miss. You would always find something you would eat, but very often you were left standing at the buffet chaffing dishes because they were empty. On one particualr occasion, the wait was too long so my wife had a plate of chips for dinner and i had to go and ask for the mains dish to be refilled - restaurant was supposed to be open for another hour. The house beer (part of the all inclusive) was 2.3% but was nice enough. The wine was awful - it was from a carton. Good things about this were the elves + santa and the snow. Although Santa was great, we didnt get to see him until around 10pm the night before we left. On the morning of departure, we were leaving for Dublin. Flight was at 15:35 but everyone in the hotel had to be checked out by 9AM with all bags left sitting in the lobby. We had to take the bus then at 10:15AM and at airport at 11:15, so sitting at the airport for 4 hours. To make matters worse, part of this trip was

We went as part of a Christmas TUI trip while the hotel is 'Snowy Wilderness Lodge' and I have no negatives at all about this hotel. This is our 2nd trip here (not our last!) this hotel is a home from home, warm, cosey, family feel. Staff that work at the hotel are friendly and welcoming. Rooms are basic but comfy and everything you need. If you're second guessing, just book, I've already proved for next year!!!

In the middle of several fells The location is excellent in the middle of several fells. Good hiking trails and scenic walking trails (and cross-country skiing tracks in winter) start from the hotel. The restaurant of the hotel is one of the best in Lapland. The breakfast buffet is excellent, too. It also includes local specialties, e.g. spruce shoot fruitie, lingonberry vanilla smoothie and cloudberry jam. The log building is historical (built in 1948) but unfortunately the rooms need renovation. They are quite cozy but many small details are worn out. Sleep quality was excellent. I didn't hear any noise except the sound of water in the pipes. My bathroom was very small. This hotel is excellent if you are searching for a down-to-earth wilderness hotel but don't expect any luxury accommodation.