Hilton New York Times Square

Hilton New York Times Square Reviews

Hilton New York Times Square

234 W 42nd St, New York, New York State, 10036View Hotel Details
Hilton New York Times Square
Hilton New York Times SquareHilton New York Times SquareHilton New York Times Square
Check available rooms for your travel dates
We Price Match
1 night

Hilton New York Times Square Guest Reviews

3.9/5
Good
139 review
Verified reviews
Location4.1
Amenities3.7
Service3.7
Cleanliness4.0
Filter by:
Sort by:
All reviews(139)
Positive reviews(117)
Reviews with photos/video(31)
Great location(39)
Awesome stay(24)
Large rooms(15)
Easy to get around(15)
Convenient location(13)
Friendly owner(11)
Loved the view(9)
Too noisy(9)
Negative reviews(22)
Hui Traveller
Deluxe Two Queen Bed High Floor
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 19, 2024
The hotel location is very convenient! Super close to everything! Next to Madame Tussauds, very close to TimesSquare, Empire State Building and others…..
영빈
1 King City View Mobility Accessible Bathtub
Stayed in Jun 2024
Couples
18 review
2.7/5
Posted on Jun 30, 2024
I traveled to nyc in 8 years and location was okay but the main entrance was closed which was located in apple and google map, we had to carry heavy luggage.. but still people were friendly and nice.
Guest User
King Room
Stayed in May 2024
Booked for others
17 review
5.0/5
Outstanding
Posted on May 16, 2024
Second times booked for this hotel Nice and big room Easy to go around
Guest User
2 Queen Beds Deluxe Times Sq View
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 5, 2024
Limited seating in Lobby, there are long lines to check in at no space available for families. Fee being charged to hold bags after checkout...no consideration for guests who have late flights, this should be a free service.
Anonymous User
King Room
Stayed in Jan 2024
Couples
9 review
3.7/5
Posted on Feb 7, 2024
Good location. Room is spacious. Called housekeeping multiple times to ask for toothbrushes but no one picked up, so I went down to the reception to ask nicely. Ended up the receptionist just rolled her eyes while passing me the toothbrushes. Secondly, At 9am, I saw housekeeping doing their rounds, a couple of rooms further from my room so I placed the privacy door hanger outside my door knob so as to inform housekeeping I don’t need their service, end up they just open my door and came in. It’s so annoying! What’s the point of me putting the privacy hanger at the door knob then? Ugh!
Sitthinee S
Corner Room
Stayed in Feb 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good location in Time squares. There is no breakfast. The room is OK. Only stay for location
Anonymous User
King Room
Stayed in Jan 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Very convenient location, 3 minutes of walk to NY port authority bus station. Nice and big room Gym is more than good
Guest User
Deluxe Two Queen Bed High Floor
Stayed in Jul 2024
Family
2 review
3.2/5
Posted on Jul 8, 2024
The hotel service was terrible we booked 2 beds one way and gave us a queen bed. When it came time to add the other bed we waited in the room for 4 hours which made me very unhappy.
Adam
Deluxe King Room-High Floor
Stayed in Jun 2024
Couples
12 review
4.2/5
Very Good
Posted on Jul 23, 2024
great location and large room didn’t appreciate having to pay for luggage storage upon check-out, never seen it elsewhere
Guest User
Corner Room
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 30, 2024
The front door is closed when we check in，It's inconvenient for us to take our luggage to goto back door, no help no announcement.
ernyl
King Room
Stayed in Jun 2024
Business travellers
14 review
4.5/5
Great
Posted on Jun 30, 2024
The hotel is in a very good location. It's interesting That's value tab. It shows how many additional points that you can earn through your review. And if you continue to write, how much additional points that you can earn.
Guest User
Two Queen Room
Stayed in Jun 2024
Solo travellers
2 review
3.5/5
Posted on Jun 13, 2024
The hotel seems to be under renovation and I hope the rooms will be included in the plan. The downside is the toilet. Not sure why it’s very low seated. It’s not comfortable. Also, there were bugs in the room that made me feel disturbed to stay but if it wasn’t a non refundable booking, I would have left.
Anonymous User
Two Queen Room
Stayed in Jun 2024
Family
2 review
2.2/5
Posted on Jun 15, 2024
Very poor overall service and $35 room charge per day to be spent in the hotel shop was very poor value for money. Concierge was unhelpful verging on rude. Noise from refurbishment before 0900 was very disruptive.
Guest User
King Room
Stayed in Apr 2024
Business travellers
8 review
4.0/5
Very Good
Posted on Jun 11, 2024
Overall the location was good, room quality was reasonable. Not necessarily happy with the "destination charge" which is a hotel specific charge (to use per day and not cumulative) to use on cafe/restaurants - but they are not always open!
Poretskin
King Room
Stayed in Oct 2023
Family
46 review
4.0/5
Very Good
Posted on Oct 7, 2023
The hotel refused to give us the room we booked as they said they were sold out. They said being a hilton honors member does not guarantee you get the room you booked even though it was a direct booking of that room type. They refused any upgrade on check in and only offered a downgrade with no discount. The room was fine but the bed was small for us and we could have booked this bed type anywhere so if you need a king you will most likely not get it here. We stayed on a thursday when the crowds were down. The view from the 31st floor was very nice as you can see in the photo. Unfortunately they would not let me see a manager which is a shock since this is a Hilton and we have no choice except to lose our money or take the room. Surprised from a quality hotel chain to see this treatment.