Hotels Near Tom's in New York

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

Location is perfect! Reasoanble price. Room is small but new and clean. Supermarket , Shopping area, Broadway and many restaurants are near hotel. We will go back to stay here again next time.

I recently stayed at Tempo by Hilton in Times Square and had a great experience. The hotel’s modern design immediately caught my eye, and I loved how close it was to Broadway shows and major tourist spots. My room felt stylish and comfortable, and the contemporary amenities made my stay extra convenient. Even though Times Square can be a bit noisy and busy, the central location made it incredibly easy to explore Midtown Manhattan. The staff stood out for their warm, attentive service—from helping me find local restaurants to quickly addressing any questions I had. Overall, I’d recommend Tempo by Hilton to anyone looking for a chic stay right in the heart of the action.

Staying at the Paraount New York on Broadway offered a delightful experience. The hotel's prime location provided easy access to Broadway shows and Times Square. The rooms, while compact, were impeccably clean and well-appointed. Service was attentive and professional, ensuring a comfortable stay. The historic charm of the building added a unique touch to our visit. Highly recommended for travelers seeking a blend of convenience and character.

Right in the heart of Time Square and a short walk to the subway to go anywhere. The outside noise while able to be heard really didn’t bother us. Would definitely consider staying here again.

Subject: Complaint Regarding Our Stay from October 17th to 23rd Dear Sir/Madam, I am writing to express our dissatisfaction with the experience we had during our stay at your hotel from October 17th to 23rd, 2024. Despite the high expectations we had for your establishment, several issues occurred that significantly impacted our stay. For 3 to 4 days, we did not receive clean bath towels, despite making three requests. Each time, we were assured that the issue would be resolved promptly. However, not only was it not addressed, but on two occasions, housekeeping knocked on our door at 11:30 PM to deliver small towels instead of the bath towels we had requested. Being disturbed at such a late hour is unacceptable and baffling, especially in a hotel of this caliber. Considering that we paid 1,870 USD for our stay, we believe that the service we received fell far below the expected standard. Therefore, we are requesting compensation for the inconvenience caused during our stay. We hope you will take our complaint seriously and respond appropriately to our concerns. We look forward to hearing from you. Sincerely, Laura Zarrone

The staff service attitude is average, but the rooms are large and clean. For breakfast, the eight fixed hot foods every day, bread, yogurt are gone, not even the most basic cereals and milk, and the taste is average, but can be full. There is an extra charge for wifi.

This hotel is 5 mins away from Charging Bull and NYSE. Train station is also very near. Walking distance to take Ferry to Statue of Liberty. Supermarket is also very near.  However, room is small and partition is thin. When next room closed the room door, can feel my room shook as if a mini earthquake. Next thing is there are only 3 lifts shared by 44 floors of rooms. If rush for time, better to take the lift earlier.  Due to the very expensive land in NYC, I have to scarifice room space for convenience.

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written ”included”. Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.

The lobby is on the 12th floor. I forgot to take a photo of the room. The room is not big, but it is convenient. There is a newly opened shopping mall next to it. There are Tai Er Pickled Fish, Xiaolongkan Hotpot, and Nanxiang Xiaolongbao next to it, which really satisfied the Chinese stomach.