Embassy Suites by Hilton Ontario Airport Reviews

Not bad, nice environment

Excellent customer service. But the elevator was dirty. The floor in my room was really sticky and restroom counter dirty. Shampoo bottle empty and no Kleenex. Telephones in room not working. Had to call help desk to request wi-fi information as this was not provided not check-in.

Very close to the airport and nice size rooms. Rated lower due to the fire alarm going off in the middle of the night, having to evacuate in the cold until the power came back on. Had less than three hours of sleep before long work travel day. Not fun.

Hotel is clean, room was clean. They had complimentary late checkout until 11:30 which was nice. Breakfast was good even though their website said breakfast starts at 7am on the weekend, it doesn't start until 7:30 and we had to leave by 7:15am so we didn't get to eat the first morning there. In the room, the batteries in one of the remotes were dead so we couldn't use the TV. Pool was not heated. When we went to use the shower, there was no shampoo or conditioner so we had to call downstairs to have them bring some. They did come up fast, but that should have been checked by housekeeping when they cleaned the room after the prior guest. Also I requested 4 towels and 4 wash cloths in the bathroom and 2 pillows for the sofa bed and there were only 2 wash cloths and 1 pillow in the room when we arrived, despite them responding to my requests prior to check in saying they would make sure I had the items requested in the room. Water pressure in the shower was not good but I have yet to find a hotel that has good water pressure in the shower. The ice machine on our floor was not working so I went to 2 more floors to try to get ice and none of those ice machines were working either. For the cost of this hotel, I expected better. I doubt we will be staying here again unless it happens to be the cheapest in the area.

Cleanliness could be better though the Hotel elevators were dirty and halls should be swept and cleaned by staff more often...

The rooms were good, however our ice machine didn’t work and I had to go to another floor to find one. Went to the pool but it was freezing cold I had expected it to be heated because it was an indoor pool. We were close to everything which was great. However coming home late after the show we went to there was no parking available due to an event that was happening in the property and we had to park on the street, we did ask to be refunded the parking fee due to this and they obliged. Food was good as expected.

The room was amazing and everything was fantastic - especially the rainfall shower head and the breakfast offerings. The only negative was that the pool heater and spa weren't working, so my son didn't really get to swim. Everything else was wonderful.

The property was nice. Buffet need some fruits. Parking should have been free.

The front desk staff was very helpful and professional. I will stay here when I'm back in California. University of Redlands Alumni...

Like the fact that it was clean but the toilet got plugged and there was no hand soap but there was a little bar soap and not enough towels and when we asked for towels and call downstairs the girl at the front desk said they couldn't bring them just a little bit disappointing and when we went downstairs for breakfast I was coming to my wife we should go eat upstairs in the room and some lady walking around said oh you can take your food upstairs you have to eat here so we looked at each other and said screw it or just check out early and go eat somewhere else that was a bit disappointing not sure why after that comment my wife got a little bit upset like if we were little kids so we checked out early I went to go eat somewhere else......

Breakfast was good and staff working and cleaning were awesome. Frustrating that ice machine on my floor didn’t work, either did machine on floor above so had to go 2 floors up to get ice.

We enjoyed our stay at ES, although the breakfast was mediocre at best. Also late check out is now $25/hr, which is a non-starter. Other than that we enjoyed our stay. Nice flat screens in two rooms. Nice view of the mountains from the 6th floor. Bathrooms are spacious and clean. Ontario Mills mall is 6 min away. All good.

I am disappointed that this location is associated with the Embassy name. I booked the 1 bedroom suite with a sofa bed intentionally for my kids to have the option of staying with us on the pull out bed. There was 1 extra pillow but no linen so I called down and was told they had NO EXTRA LINEN! How does a hotel not have enough linen for the number of people the room advertises it accommodates?!

The hotel needs to be remodeled. Furniture and restroom needs updates. Staff was great. Loved breakfast and the complimentary drinks and light snacks.