Sheraton Hotels in Osaka
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Hotels in Tennoji Ward,Osaka
GGuest User 2025.05.21
Arrived at around 2pm, would not give rooms until3pm.
We had booked two rooms for 5 people. One for 3 people and one for two people.
One room had two bed and one sofa bed. Hotel didn’t inform us that sofa bed is under one of the bed. We asked for sofa bed hotel charged us extra £50 without telling us that there is extra bed in one of th room. I call it fraud and double charge.
Room wasn’t cleaned properly .Dirty mugs and glass was left in the room.
Breakfast was nightmares. Limited variety of bread and baskets were empty, fruits trays were empty very little staff was at hand to help. It was really chaotic.
Property looked tired and need of renovation.
Wouldn’t stay again.
Great
2669 reviews
9.0/10
Price from
£99
per night
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