Hotel Westminster

Hotel Westminster Reviews

Hotel Westminster

13 Rue de la Paix, Paris, FranceView Hotel Details
Hotel Westminster
Hotel WestminsterHotel WestminsterHotel Westminster
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Hotel Westminster Guest Reviews

3.9/5
Good
119 review
Verified reviews
Location4.0
Amenities3.8
Service3.9
Cleanliness3.9
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All Reviews(119)
Positive reviews(106)
Reviews with photos/video(4)
Great service(5)
Negative reviews(13)
Guest User
Executive Room
Stayed in ม.ค. 2024
Business travellers
1 review
4.0/5
Very Good
Posted on 1 ก.พ. 2024
Nice location, staffs and foods but too behind to neigbors hotel
Response from Property: Dear Guest, Thank you for your kind words! We're thrilled to hear that you had a superb experience in hotel Westminster! Our team strives to be attentive and friendly, ensuring that every guest feels welcome and well taken care of. We're delighted that you found our location to be great as well. We look forward to welcoming you back for another wonderful visit soon! Warmest regards, Jérôme Front office Manager
Alex the Free
Deluxe Room
Stayed in เม.ย. 2023
Friends
76 review
4.5/5
Great
Posted on 20 เม.ย. 2023
It’s an old hotel, bathroom is huge and other things are little old, but classy. Still good hotel to stay
Response from Property: Dear Alex the Free,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Best regards,Guest_Experience Team
Guest User
Classic room
Stayed in มิ.ย. 2022
Family
1 review
5.0/5
Outstanding
Posted on 9 ก.ค. 2022
This is my second time staying at Hôtel Westminster. When I got there, there’s an American guess who complained about seeing scaffolding outside her windows. She wanted to have a room where she could open the window, got some fresh air, and had a good view. I observed that the registration person was very polite and complied to her demand. I also got what I asked for which was a room with two beds instead of a queen bed. I called while on route to the hotel, and when I got there my room was ready. The food was very good for breakfast that was included. I didn’t care about the view because, while in Paris, I went out all day anyway. Overall excellent location and excellent service. I will stay there again next time I go to Paris. Highly recommended!
Response from Property: Dear Guest, We would like to thank you for taking the time to share your comment with us.Reading you and sharing your feedback to our staff is a great reward for our Hotel Westminster.We strive to succeed and to go beyond our guests' expectations, your recognition will enhance our performance and to offer great guest experiences in the future.Thank you again for your thoughts and we are very looking forward to welcoming you back Home at the Hotel Westminster.Kind wishes,Guest Relation
Guest User
Superior Room
Stayed in ธ.ค. 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on 10 ธ.ค. 2023
The location of the hotel is very good, right next to Place Vendôme. It is a very European-style hotel. However, the room I stayed in had a large mirror facing the bed, which is not suitable for Chinese people.
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Response from Property: Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the prime location of our hotel, situated right next to Place Vendôme. We take pride in our European-style ambiance.We sincerely apologize if the room arrangement did not meet your cultural preferences. We understand the importance of creating a comfortable and welcoming environment for all our guests. We want to assure you that we value your comfort, and we have other rooms available with different configurations. Please feel free to contact our front desk, and we'll be more than happy to assist you in finding a room that better suits your preferences.We appreciate your understanding and hope to have the opportunity to make your stay more enjoyable.Best regards,Guest relation
Guest User
Superior Room
Stayed in พ.ย. 2023
Solo travellers
3 review
2.0/5
Posted on 17 พ.ย. 2023
This is my second stay in half a year. I finally understand why the price of a hotel in such an excellent location is not high! Because the service is so bad! After staying for three nights, I was forced to transfer rooms twice!
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Response from Property: Dear Guest,I'm truly sorry to hear about your disappointing experience during your recent stay with us. Your loyalty means a lot to us, and it's disheartening to learn that your stay did not meet your expectations, especially considering this was your second visit within a short span.We understand that being asked to change rooms two times can be incredibly inconvenient and frustrating. Please accept our sincerest apologies for this inconvenience. Your feedback regarding the service is valuable, and we are committed to addressing these issues internally to ensure a smoother and more pleasant experience for all our guests in the future.If there's anything specific you'd like to share about your stay or if there's anything we can do please don't hesitate to reach out to us directly. Your comfort and satisfaction are our top priorities, and we'd appreciate the opportunity to regain your trust.We value your patronage and hope to have another chance to provide you with the excellent service and hospitality you deserve.Warm regards,Guest relation
Guest User
Luxury Suite
Stayed in พ.ย. 2023
Business travellers
21 review
5.0/5
Outstanding
Posted on 10 ธ.ค. 2023
The location is great, near the opera house. The facilities are a bit outdated. The front desk staff had a very good attitude. There are also many old paintings, which are very distinctive. There is also a good restaurant nearby
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Response from Property: Dear guest, Thank you for sharing your feedback following your experience at Westminster.I am absolutely delighted to learn that you had an excellent time, and that you appreciated the quality of our service and our location.I have, of course, shared your comments with our teams as our guests' satisfaction is a great source of motivation and reward for us all.We hope to welcome you back to our Parisian house to give you once again an unforgettable experience.Sincerely yours,Guest relation
Guest User
Superior Room
Stayed in ธ.ค. 2023
Business travellers
5 review
4.7/5
Amazing
Posted on 28 ธ.ค. 2023
The location is convenient and the service is fluent in English to increase the convenience of communication.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your kind words! We're thrilled to hear that you had a superb experience in hotel Westminster! Our team strives to be attentive and friendly, ensuring that every guest feels welcome and well taken care of. We're delighted that you found our location to be great as well. We look forward to welcoming you back for another wonderful visit soon! Warmest regards, Jérôme Front office Manager
samchow
Executive Room
Stayed in ก.ย. 2023
Couples
3 review
4.7/5
Amazing
Posted on 28 ก.ย. 2023
Next door to the Park Hyatt, the price is very cost-effective, and the problem of old buildings with abnormal floors can be ignored. After staying for four days, there were only two bottles of water on the first day and no water for the other three days?
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your feedbacks regarding your last stay at Westminster hotel.I apologize for any confusion or inconvenience regarding the provision of water during your stay. Our standard practice includes providing complimentary water upon arrival, and for subsequent days, we encourage guests to request additional water as needed for free. I'm sorry if this information wasn't communicated clearly during your stay.Your feedback about the inconsistency in water supply is valuable, and we'll certainly review our procedures to ensure better clarity and consistency for our guests in the future. Please know that your comments have been noted, and we appreciate you bringing this to our attention.Should you decide to stay with us again, please feel free to inform our staff of any specific requirements or preferences you may have. We're committed to making your stay as comfortable and convenient as possible.Thank you for your understanding, and we hope to have the opportunity to better accommodate you during your next visit.Best regards, Guest relation
Anonymous User
Superior Room
Stayed in ก.ย. 2023
Couples
1 review
4.5/5
Great
Posted on 30 ก.ย. 2023
I took the Roissy bus from the airport to the hotel, but a local resident who happened to be with me on the bus broke my window and took my luggage when I was returning by taxi from a previous night flight, so I decided to take the Roissy bus after that. I heard that it was reassuring for first-time visitors to Paris that it could be accessed by Roissy Bus. The staff were also very responsive, and even though we were not good at English and couldn't understand the details of the deposit, they patiently answered us in easy-to-understand English. As for the facilities, the air conditioner worked fine, there was a towel warmer, and the cleaning was very good. Mineral water from the second night onward can be obtained by requesting it at the reception. The room was small, but it was as expected since it was in the center of Paris. It's not a price that will allow you to stay multiple times, but considering the location and quality, I'm very satisfied.
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Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your recent stay at Westminster hotel. We're truly sorry to hear about the unfortunate incident you encountered, and we hope you're safe and unharmed after that unsettling experience.We're delighted that the accessibility of the Roissy Bus provided you with a reassuring means of transport, especially for first-time visitors to Paris. It's heartening to know that our staff's responsiveness and efforts to assist you, despite the language barrier, made your stay more comfortable.Your appreciation of the facilities like the air conditioning, towel warmer, and the cleanliness of the room means a lot to us. We understand that the room size might have been compact, given the central location, but we do offer other room types that might better suit your preferences in the future. Please feel free to inquire about our available room options for your next visit.Your satisfaction with our location and quality is truly valued. We aim to continually provide a great experience for our guests, and your feedback helps us immensely in achieving that goal.We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Guest relation
Guest User
Deluxe Room
Stayed in ก.ย. 2023
Business travellers
1 review
3.0/5
Posted on 7 ต.ค. 2023
Good service attitude It’s just that there was noise at night and I didn’t have a good rest.
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Response from Property: Dear Guest, I'm sorry to hear that the noise disrupted your rest in your room during your stay. We understand how important a good night's sleep is for our guests. We'll look into this matter further to ensure that steps are taken to minimize any disturbances in the future. Your comfort is our priority, and we appreciate your understanding. If you plan on returning, please let us know, and we'll do our best to ensure a more peaceful stay next time.Best regards, Guest relation
yanjune
Classic room
Stayed in ม.ค. 2023
Solo travellers
15 review
5.0/5
Outstanding
Posted on 29 ม.ค. 2023
The location is great, located 200 meters north of Place Vendôme, next to Cartier. Figures 1 to 3 are newly renovated rooms with a beautiful balcony, while Figure 4 is undecorated, and it has a different taste. The same size, picture 5 is the lobby, with fresh flowers
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Response from Property: Dear Yanjune,Thank you for giving us a perfect rating and for recommending the Hotel Westminster to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Best regards,Guest_Experience Team
Guest User
Superior Room
Stayed in เม.ย. 2023
Solo travellers
8 review
1.0/5
Posted on 30 เม.ย. 2023
Whoever lives there is a big grievance, the room is 10 square meters, and the suitcase can't be opened, the single bed, the floor of the room creaks, it's the same as living in **, there is no hot water on the first day of check-in, and it is cleaned People enter the room at will to protect the Chinese from lightning. Apart from the slightly better location, staying in this hotel has no sense of experience
Original TextTranslated by Google
Response from Property: Dear Guest , I'm genuinely sorry to hear about your disappointing experience during your stay. The room's size and the issues you encountered do not align with our standards or the specifications we aim to provide. Our minimum room size is 17 square meters.The problems with the room's layout, creaky floors, lack of hot water on your check-in day, and unauthorized room entry are unacceptable. I deeply apologize for the inconvenience and discomfort these issues have caused you.Your feedback is invaluable, and I assure you that I'll investigate these matters personally with our team to rectify these shortcomings immediately. Additionally, we have other room types available that may better suit your preferences, and I'd be more than willing to assist in finding a more suitable accommodation if you decide to stay with us again.Your comfort and satisfaction are of the utmost importance to us, and I genuinely appreciate your feedback as it helps us identify areas needing immediate attention.Please accept my sincerest apologies once again for the inconveniences you faced. If you reconsider staying with us, we're committed to providing a vastly improved and more pleasant experience.Best regards,Guest relation
Guest User
Classic room
Stayed in ม.ค. 2023
Solo travellers
5 review
1.0/5
Posted on 27 ม.ค. 2023
Facilities: It feels like facilities left over from ancient times, very old. The decoration style is very weird, with green carpet and red wallpaper, and a large mirror behind the bed. To put it bluntly, it looks like a ******* house. Those who are not very courageous, and those who do not appreciate this style, should not avoid lightning. I made a reservation, went in and took a look and left. More than 1,700 yuan was given to the hotel. Hygiene: It should be clean, but there is a strong smell. This smell made me return to the Intercontinental Hotel and I couldn't "forget" it until the next day. very scary. Environment: Poor. Open the window of the room or the window of the toilet, fearing that mice will come in at any time. Outrageous. Really bad. There is a jewelry cabinet as soon as you enter the door downstairs, like that kind of deceptive tourist shop. Then there is a dining bar downstairs, the people are very messy, and I met a lot of drunk people. I went to register after two o'clock in the afternoon, and I met a few drunk people. It's really scary. People who are unfamiliar with Europe, France, and Paris really don't recommend staying in this hotel. Too dangerous. Service: The waiter can speak English, and the service attitude is okay. It's a pity that other aspects are really bad. I originally stayed at the nearby Intercontinental Hotel the night before, but 4.5 thousand a night felt too expensive, so I moved here to save some money. As a result, when I came to see it, I really fainted. In the end, I wasted the room money and rebooked the Intercontinental for two nights. So when you go out, you really have to choose the hotel carefully! Personally, in Paris, unless you book early, or temporarily book, it is usually more than 3,000 if it is better. Don't be cheap!
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Response from Property: Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.Best regards,Guest_Experience Team
Anonymous User
Superior Room
Stayed in ก.ค. 2023
Business travellers
49 review
5.0/5
Outstanding
Posted on 25 ก.ค. 2023
Satisfied with hotel facilities and services
Original TextTranslated by Google
Response from Property: Dear Guest,I would like to thank you sincerely for choosing our Hotel Westminster during your visit to Paris, as well as for taking the time to share your feedback with us.I am delighted to read that you had a marvelous stay with us and that we succeed to provide the level of quality for which our Maison is celebrated.I have, of course, shared your comments with our teams as our guests' satisfaction is a great source of motivation and reward for us all.We do hope we will have the pleasure of hosting you back to our Parisian Home in the near future.Sincerely yours,Guest Relation
Guest User
Deluxe Room
Stayed in พ.ย. 2022
Family
7 review
5.0/5
Outstanding
Posted on 21 พ.ย. 2022
The room is large, the decoration style is elegant, the location is good, the breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your experience regarding Westminster hotel. We're thrilled that you enjoyed our prime location, delicious breakfast, and found our rooms spacious for Paris standards. Delivering top-notch service is our priority, and we're delighted that it left a positive impression on your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Warmest regards, Guest relation