We were very, very angry at this hotel. We booked for five days and woke up in the middle of the night when we were woken up by the sound of running water, only to find that the roof was leaking and it was in the form of water, which wet our luggage, and in the middle of the night, it was impossible for someone to repair it until the next day. We went to the front desk at 10 o'clock in the morning to give feedback. They said they would send someone to look at it right away, but we waited in the room for two hours, but no one came. We called several times and said that we would come right away, but no one came. Then we went out for lunch. The manager who continued to come back after lunch had a very bad attitude and said that he could change our room and give us champagne. Excuse me, we were so noisy that we didn’t sleep all night and our luggage was wet. Our clothes are very expensive! Then we also booked this hotel at the end of the month and asked for a refund and we will not be refunded! Say there is no way! In the end we were very angry and quarreled and they changed to a manager with a higher position. After negotiating for a long time, they were only willing to refund our room fee for one night, and there was no sign of wet luggage! I'm so angry. In the end, I would like to thank Ctrip for cooperating with us in handling this matter, and Ctrip compensated me 3,000 yuan as a luggage cleaning fee! Finally, I advise everyone not to stay in this hotel. The environment itself is poor, the room has a peculiar smell, and the facilities are super old. It is similar to domestic express hotels... The most important thing is the bad attitude. Such a negative and bad attitude after such a big incident, really It's so infuriating! !
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