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Posted on Apr 2, 2026
Mrs LBA
I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine.
My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability.
I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials.
What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed.
The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared.
Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated.
Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is.
Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room.
Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive.
The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels.
I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.
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Price per night from:TRY 3,947
Posted on May 30, 2026|Moxy Sleeper, Guest Room, 1 Queen
Guest UserThe hotel is very close to SEC and right next to Exhibition Station, making it super convenient to take the train to Edinburgh and Ayr. The breakfast selection is great, with a good variety of vegetables and fruits (which is rare to find), many types of coffee, delicious juices, and a wide assortment of bread. The room was cleaned daily and kept very neat and tidy. You can even see the University of Glasgow right outside the window.
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Price per night from:TRY 5,939
Posted on Jun 11, 2026
Anonymous UserThis was the best value-for-money hotel we've stayed at in the UK. The room had ceilings over 4 meters high, was spacious, and featured a super king-size bed with a perfectly balanced mattress and high-thread-count, comfortable bedding. The blackout curtains were excellent, much better than many other hotels. The service was also very good. Highly recommended! Our only minor hiccup was when we drove onto the street and saw a sign saying 'authorised vehicles only,' which made us a bit nervous. We didn't dare unload our luggage right away and had to drive around the block, which was a bit of a hassle. Otherwise, everything was great, and it was lovely to take a stroll nearby after dinner. The breakfast was significantly better than what you'd typically find at a standard budget chain. However, a friend in another room I booked did complain about low water pressure in the shower.
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Price per night from:TRY 5,304
Posted on Mar 29, 2026|Deluxe King Room
Guest UserThe Marriott Hotel has updated the rooms to a good standard.
However the bathroom has not been updated and was very poor with various areas dirty. (See photos). Also the shower screen did not close meaning lots of water was spilled onto the floor when taking a shower.
One of the bath towels in the room had a hole in it.
Other small things were that there is only one chair in the room meaning my wife had to sit on the bed.
Also only one tea spoon in the room.
This is not what I would expect from a Marriott Hotel!
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Price per night from:TRY 6,101
Posted on Aug 27, 2026|Room, 1 Double Bed (the Queen)
Guest UserExcellent hotel, located not far from the central station (about a 10-12 minute walk). The staff are excellent and friendly, and there's a good breakfast and a nice room. Everything is clean and tidy. No complaints.
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Price per night from:TRY 4,117
Posted on Jun 7, 2026
Guest UserThe cleanliness could be improved. On my first day, I found a pink rag on the floor. Check-in and check-out are fully self-service. You have to shower while standing in the bathtub. Overall, the price is acceptable, and the location is decent, but the hygiene is just average.
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Price per night from:TRY 4,567
Posted on Mar 21, 2024
Bee Hoon
We stayed during Christmas season and there was a Xmas market next door. The hotel is spacious and all the necessary facilities, including kitchen and washing machine are provided.
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Price per night from:TRY 5,393
Posted on Jan 2, 2026
Mira Mas
Could be better..we wish that the receiptionist have more knowledge on assisting customer regarding Glasgow activities and transport. Other than that everything better than our London stay..affordable stay but complete..just amenities we need to request
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Price per night from:TRY 4,906
Posted on Sep 6, 2025
EM@@
Stated here for one night before heading to the airport. The room is comfortable and has everything you need. The beds were comfy. Location is slightly our of the way from everything. There is a chain restaurant across the road from hotel. When I arrived the bins at the front of the hotel were over following and rubbish lying everywhere, which wasnt a good impression to start off with. However it was comfortable for the night and would stay again.
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Price per night from:TRY 3,733
Posted on May 31, 2026|Standard Double And Single
UBiswas
Room was good but the lobby area full of foreigners shouting their own language I don’t know they are from Somalia or which country , you can’t sit bar area or anywhere in the lobby level. It was a short visit but room was good didn’t get a chance to try the food but next time for sure because I will be very regular visitors because of daughter will be there for her education
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Price per night from:TRY 3,453