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Posted on Apr 2, 2026
Mrs LBA
I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine.
My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability.
I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials.
What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed.
The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared.
Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated.
Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is.
Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room.
Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive.
The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels.
I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.
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Price per night from:£105
Posted on Jun 25, 2026|Moxy Sleeper, Guest Room, 1 Queen
Travel Happy RichThe room is nice, clean and cozy. Good for solo traveler cuz I’m afraid of staying in massive room just by myself. Breakfast is alright continental breakfast you can expect. Gym you cannot expect too much. But being able to watch live football in the lobby is a vibe during World Cup period.
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Price per night from:£119
Posted on Jun 11, 2026
Anonymous UserThis was the best value-for-money hotel we've stayed at in the UK. The room had ceilings over 4 meters high, was spacious, and featured a super king-size bed with a perfectly balanced mattress and high-thread-count, comfortable bedding. The blackout curtains were excellent, much better than many other hotels. The service was also very good. Highly recommended! Our only minor hiccup was when we drove onto the street and saw a sign saying 'authorised vehicles only,' which made us a bit nervous. We didn't dare unload our luggage right away and had to drive around the block, which was a bit of a hassle. Otherwise, everything was great, and it was lovely to take a stroll nearby after dinner. The breakfast was significantly better than what you'd typically find at a standard budget chain. However, a friend in another room I booked did complain about low water pressure in the shower.
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Price per night from:£107
Posted on Mar 29, 2026|Deluxe King Room
Guest UserThe Marriott Hotel has updated the rooms to a good standard.
However the bathroom has not been updated and was very poor with various areas dirty. (See photos). Also the shower screen did not close meaning lots of water was spilled onto the floor when taking a shower.
One of the bath towels in the room had a hole in it.
Other small things were that there is only one chair in the room meaning my wife had to sit on the bed.
Also only one tea spoon in the room.
This is not what I would expect from a Marriott Hotel!
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Price per night from:£130
Posted on Apr 5, 2026|Room, 1 Double Bed (the Queen)
Guest UserBooked the ibis styles as a last minute getaway,check in was easy and staff were friendly,our room was a good size and very clean,nice sized shower with good power,bar area is relaxed and nice to sit have a drink in,would recommend this hotel and will go back again.
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Price per night from:£108
Posted on Jun 7, 2026
Guest UserThe cleanliness could be improved. On my first day, I found a pink rag on the floor. Check-in and check-out are fully self-service. You have to shower while standing in the bathtub. Overall, the price is acceptable, and the location is decent, but the hygiene is just average.
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Price per night from:£57
Posted on Mar 21, 2024
Bee Hoon
We stayed during Christmas season and there was a Xmas market next door. The hotel is spacious and all the necessary facilities, including kitchen and washing machine are provided.
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Price per night from:£99
Posted on Jul 6, 2026
Guest UserI stayed at Premier Inn George Street severel times and I returned because I was satisfied. I am pkeased to recommend this place, ideal for even an overnight or a complete long weekend journey. Give it a try!
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Price per night from:£57
Posted on Jan 2, 2026
Mira Mas
Could be better..we wish that the receiptionist have more knowledge on assisting customer regarding Glasgow activities and transport. Other than that everything better than our London stay..affordable stay but complete..just amenities we need to request
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Price per night from:£120
Posted on Jun 9, 2026|Standard King Room
Guest UserThe hotel staff were very friendly and helpful and booked a taxi for us early in the morning to the airport and checked to see if recent roadworks were finished. The room was great and restaurant had lovely meals. This is a great place to stay in Glasgow.
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Price per night from:£65