Accor Hotels in Phu Quoc Island

🌊 **Beach Highlights** 1. **Fine, Clean Sand & Enhanced Privacy:** The hotel boasts a private beach situated on the southern stretch of Khem Beach, widely considered Phu Quoc's most beautiful. The sand is incredibly fine, powdery white, and wonderfully soft underfoot. It's meticulously cleaned every morning by staff (though occasional sea debris might wash ashore). Compared to the bustling northern beaches, this spot offers a much quieter and more private experience. 2. **Calm Waves & Family-Friendly:** The bay's southeastern side forms a natural barrier, keeping the waves gentle and making it perfect for kids to splash around and for beginner swimmers. Numerous family guests have commented that 'children can safely play in the shallow water without worrying about strong waves.' While sharing the same stretch of sand with the adjacent JW Marriott, the Emerald Bay section feels distinctly more peaceful and secluded. 3. **Abundant Complimentary Water Activities:** The hotel provides a variety of non-motorized water sports equipment like banana boats, kayaks, and paddleboards, all free for guests to use (on-site registration required). For families, there are also plenty of sand toys for children, giving parents a break. A notable highlight for some guests was 'paddling in a transparent kayak to see the little fish underwater – such a great value experience!' 4. **Stunning Sunrise & Sunset Views:** The resort offers breathtaking sunrise and sunset views. East-facing rooms provide spectacular ocean sunrises, as golden morning light bathes the emerald waters. For unforgettable sunsets, we highly recommend heading to the west side of the beach in the evening to witness the 'golden hour' – it's an incredibly photogenic scene. 🏨 **Hotel Facilities & Services Integrated with the Beach** * **Seamless Pool-to-Beach Access:** The hotel's multiple tiered swimming pools, including a fun slide area for kids, are seamlessly integrated with the beach, just steps away. This allows guests to effortlessly alternate between a refreshing dip in the pool and a swim in the ocean. * **Beach Bar & Convenient Services:** The pool bar offers signature cocktails, conveniently delivered right to your beach lounge chair. Additionally, complimentary towels and sunscreen are readily available. * **Complimentary Local Attraction Tickets:** As a special bonus, summer stay packages often include complimentary tickets to the ”Kiss of the Sea” sunset light show, located just a 10-minute drive from the hotel. This spectacular performance, featuring water screens, fireworks, and artistic installations, provides a magical conclusion to your beach day.

Overall, our stay was enjoyable. The villa was spacious and perfect for a family trip — clean and set in a beautiful environment. However, there are a few things to note: If you’re afraid of bugs, this may not be the best choice. We encountered quite a few bugs inside the villa, and I even stepped on millipedes twice during our 4-night stay. Unfortunately, while housekeeping tidied the room and changed towels, they didn’t clean the blood stains left behind. The water pressure was quite weak throughout the stay. Breakfast was great, with a good variety. But I did notice some hygiene issues — for example, a few guests picked bread with their hands instead of using the tongs provided, and there was no staff around to remind or guide them. Front desk service needs improvement. When we bought cable car tickets through the hotel, they had to take photos for the entrance process. However, the staff member didn’t give any signal or communication when the photo was taken, which caused confusion. During checkout, it was raining. We had one suitcase, one hand-carry bag, and a plastic shopping bag. The staff placed our hand-carry bag directly on the wet ground, making the bottom dirty, while they put the plastic shopping bag on top of the suitcase — this seemed careless. They also asked what our plans were after checkout (our flight was at night), and we mentioned we might try the hotel spa. But instead of assisting, the staff just told us we had already paid and could go pay directly at the spa. They didn’t give us any further information — no directions, opening hours, or what services were available. It gave us the impression that once you’ve checked out, they’re no longer interested in helping. Tips for future guests: • Bring extra swimsuits if you plan to swim multiple days. There’s no dryer or drying rack unless you pay for laundry, and sudden rain is common. • The hotel offers some activities like kayaking and yoga, but these are often fully booked, so try to reserve early.