Sheraton Hotels in Phu Quoc Island

My family had a very present stay at the hotel ( Sheraton Phu Quoc Long Beach Resort). Would like to give score 8/10 to the hotel and recommend to friends. We highly appreciate the warm and welcoming hospitality service, especially most of staff at hotel’s lobby , the phone operator, the housekeeping , internal transport driver between the villa to the lobby and to breakfast restaurant, the maintenance repair staff, the staff at the breakfast restaurant. Most of them are very friendly, helpful, polite, and vey efficient.  The diversity of food and the food quality and taste are excellent in Dining room service and the breakfast restaurant.  I would highly recommend my friends and relatives to stay at the hotel in the near future if the hotel has more improvement on  the hot water system and the drainage system at the bathroom. During our stay in the hotel , my villa number is 6132, the hot water system was not stable which made not enough hot water for the next person taking shower or had a bath at the bathtub. We should be grateful if it could be fixed to make sure enough hot water for all 7 people having hot water taking shower .  Besides that , the drainage system should be improved as well because during my stay the ground floor king bed size room , once taking a shower, the water could not be discharged into the drain well, causing flooding. It made some unpleasant experiencer during our stay.  At last, we found that there was a large tile falling off in the private swimming pool in our villa. Fortunately, no one was injured. We forgot to inform the hotel as it happened in the last two days of our stay. Would you please pass the message to the hotel and hope that the hotel could pay attention in checking and maintenance the private swimming pool in the villa carefully. We look forward to visiting the hotel again in the near future and see the improvement on above issues .  Yours sincerely, Kam Ling Chong Email: *********************