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Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

Jemm and the staff were awesome! It’s low season but they treated me absolutely fantastic! I definitely will go back .. everyone should book this plebe once .. the pools and rooms were in perfect order ! Thanks again

It was really close to Patong Beach hub. My only complains are for the breakfast. There were lots of Chinese foods and very few other options. Only one type of cheese. And the worst part was the coffee ☕️. It was terrible, at least for me. I noticed some guests brought their own coffee with them to the restaurant. Another thing that bugged me was the pool hours. The pool was closed after 7, which was exactly the time I wanted to use the pool. All in all, it was a good hotel.

Best hotel we have ever stayed at!! We extended our stay with another 2 days!! Amazing swimming pool, delicious extravagant breakfast! Beautiful new gym facilities and activities! Very spacious beautiful clean room with extremely comfortable bed and hot shower!! We had a room with a tub on the balcony which was lovely too! Close to the beach and restaurants. Highly recommended!! A must stay!

Everything is perfect, warm hosting, clean and comfortable. Definitely come again if get chance. The food and bartending on the first floor are excellent, convenient and affordable.

This hotel is AMAZING but the staff oh my goodness, words can’t even begin to describe their kindness and softness I loved every minute of my stay and I highly recommend this hotel if you want to be near Pa tong area it’s a walking distance to the beach about 15mins and I find it easier to just walk instead of a taxi Patong is a very busy area, it’s near bangla road if you wanna party 😉 or just wanna go to the markets, for a massage or food. The hotel has an amazing rooftop bar and a restaurant, they have room service, rooms are cleaned everyday all in all it’s an amazing hotel and the location is perfect cause it’s not at the centre of the chaos 🫶🏽🫶🏽

Nice quiet resort away from the buzz. 7-11 and convenience store less than 5 mins away. The beach is a short walk of 10 mins. Kata walking street is also around 10 mins away. Various massage shops within walking distance. The room is big , looks clean and tidy. Walk in pool is nice but the view for the room is quite bad facing the gym and children's playroom.. Also no door mat for pool access .. have to walk with wet feet across the room to the toilet. Everything else was ok until check out day where a simple request for a bottle of mineral was rejected.

Probably the best hotel I stayed at in Thailand and anywhere else. Breakfast was 5 stars, pools were nice, the games(pool, table tennis, mini golf, archery) were all free. The restaurant was perfect and reasonable priced, great view too. The room was the romantic room, worth it, good bath, good space to relax, bed nice and veiw, wow. Little things like having a bag to carry your things to the pool and welcome cookies and intro was great. Staff all so polite and awesome except the pool bar workers, ignored me while I was waiting to order a drink, just didn't end up getting one after waiting for 15 mins. The only downside is many steps and changing lifts as it's built on a hill and is not a straight down. Overall if I would go back Phuket, I'll just sit here all day and enjoy it.

Prior to arriving at this hotel, we had stayed at some nice hotels in Vietnam & Cambodia, which in our view we’re getting better as our trip progressed. That wasn’t the case with the Beachfront hotel. First impressions were ok but we arrived late in the evening, and the receptionist must have been in a rush, as she rhymed off a lot of information in a matter of seconds. Our room, to be fair, wasn’t bad until we looked around. The first thing we noticed, was the toilet seat. It was a small size seat put on a large bowl!! We opted for the sea view room, but it wasn’t until the morning when we looked out the window, that we overlooked a field full of ****s and old tin buildings. Technically, we could see the sea, but really! We had to strain our neck to see it! Then came the beach! What beach? An area at the bottom of the hotel that is covered in sand and has sun beds. They have a bar there, so that saved the day, or did it? We quickly noticed that between the hours of 15:00 - 17:00 & 19:00 - 21:00 were happy hours, where they advertise 2 drinks for the price of 1. That made things better, until we noticed that all drinks on happy hour were nearly double the price. So, a bottle of Chang beer was normally 130 baht, but on happy hour, the same bottle was 250 baht!!!! Rip-off! If you happened to be one of the lucky ones to get the hotel transport to a beach area, some 15 minutes away, you’ve done well. The vehicle can only sit 8 persons, which means, most of the hotel wishing to go to the beach area, needs to order their own transport. Give credit where credits due, the breakfast and food in general is good. Staff in the restaurants are polite and helpful, but less can be said for the reception area. I found them slightly abrupt, ignorant and no patience. If you’re staying here for one or two nights, it’s ok, but anything more, I wouldn’t bother. The one thing that did come out of our trip here, was the menu. As much as the food is good, it was same old, same old, so we went out one night for something different. This lead us to a restaurant called Zen Eat, only about a 5 minute drive in a taxi, which should cost about 200 baht. A fabulous French fusion restaurant that was just amazing. You really have to try.

Hotel is OK. Pretty outdated and because of that it is hard to see the cleanliness within the resort. It is a very cheap resort though so you’ll get a good price for somewhere to stay but it is definitely not a luxurious resort if that is something that you are adamant about.