The Canvas Hotel

everything is good and new, just that parking only available to tng and no other option. Free parking can be waived at lobby, outside premium carpark costs RM8 tho

This is my one two three four… erm dont even know how many time I stayed here😆 Love

I had stayed here few times before this.But now the bathroom amenities are not complete like last time and the floor a little dusty. Otherwise, very good hotel with convenient location opposite the Aeon shopping mall and local eating places.

Overall is okay, a little bit pricey as a 2 stars hotel. Receptionist is not that friendly and helpful.

One of the best in Port Klang, and only a few minutes walk to Aeon BK Tinggi. My only choice in Port Klang!

The room is dusty, with hair and papers from previous customers perhaps. Even I have written at the note during booking process in Trip.com, I had requested for a clean room. Hope the management can take note on that. Thank you.

nice bedroom，quiet and clean，very friendly staff and near to Aeon

Good hotel location for me to go Aeon Bukit Tinggi. Good staff and clean room. Will go for second time visit next time

Thank you for your email asking me to give a feedback of my stay 27-30 September 2023 at The Canvas Hotel. I am attaching Whatsapp texts exchange between The Management Canvas Hotel ( **CH ) and myself 30 September-4 October 2023. I am a 77 years old senior who just had surgery done. I checked in on 27 September. I was required to place a refundable cash deposit RM 50 for two access cards and was told verbally check out time must be latest 1 pm. There are late check out charges. I checked out before 1 pm on 30 September and returned my room/lift two access cards and received my RM50 cash deposit. The receptionist was happy. I left my baggage at the baggage room after check out since I have a business meeting. The reception is on the 7 level. The receptionist told me I need to pay an Access Card in cash RM50 refundable deposit. This was a shock ! I paid RM 50 despite from the ground level to the 7th floor reception does not require an access card. I am terribly disappointed by the unethical practice and bad trea**ent from **CH. After my returned to Singapore on 30 September. I realized my four Port USB was left behind after checkout. I called my Malaysian friend to inform **CH. On 2 October, I was surprised to read texts from **CH reminder dated 30 September sent at 1027 and 1028 informing me their late checkout policy entails charges. They are hounding me with unnessary reminder while I was outside busy discssing business matters. To my shock, **CH was beating around the bush by their unreasonable demands to provide them a photo of my four Port USB Plug which is a highspeed charging unit that was thrown away by their housekeeper. How to provide a photo despite **CH admitted their housekeeper threw it away ? There were no mentioned by **CH during our chat that I checkout late and refusal to pay late checkout charges until I reminded them repeatedly Trip.com will be informed of **CH Unethical practice and bad trea**ent including compensating me fairly similar fast speed charging USB four Port Plug. It is incredible **CH does not have a policy to tell their housekeeper to handover guest belongings left in their rooms to the Reservation/Receptiion. All the dilly daly led to suddenly informing me they agreed to compensate me without providing me the specifications and a clear photo plus rejecting my future booking TCH through Trip.com just for asking a replacement despite my patience to resolve amicably. They are prepared to loose goodwill by their dily daly and beat around the bush tactics to compensate me fairly. In their 2 October text at at 0904, I quote **CH. Notice the word " IF " "Also, can share how your USB looks like ? if you can share photo?" At 0935 same date. **CH about turn by wanting me to provide photo of my four Port USB Plug in order for them to compensate me. " We're sorry sir for our team's fault but in order to compensate, we need the photo of the USB plug. Really sorry for the trouble caused." **CH sent me a blurred photo and specification of replacement after I requested it. **CH refused to send me despite my repeated request for the specifications and a clear photo of the replacement alternative brand. Why is **CH so secretive since they already bought a replacement brand ? It is obvious they are unethical by keeping me in the dark. It is also obvious the alternative is a very cheap brand with inferior low speed charging unit. It is grossly unfair for **CH to reject should I in the future decide to stay at TCH by booking through Trip.com just because I asked for compensation. I look forward to your reply soon. Regards, Your client ********************* or *********** in short