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"First time using Holiday Inn Good things are Spacious room with great standard Comfortable and clean bed & pillows , and towels ( a big and a small for one person each ) Has kettle and tea/ coffee with treats ( biscuits) Has a hair dryer and an iron with an iron board inside the wardrobe. It has a round table and a sofa chair on top of a worktop table and chair . It has a small gym , a swimming pool and jacuzzi . Can include breakfast and dinner ( has restaurant) and can order to the room ( room service) I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options! Bad things Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor. Kettle has no sieve ( may be broken before me. ) The sofa chair has a stain before me . Overall very good service and great room and has good facilities."

"We stayed over for a night - late check in and out. The staff were very attentive and accommodating. We have 2 children, a 4 years old and a 5 months old. We arrived quite late and so were the last table in the restaurant for dinner as well as the last to join the breakfast. However, the staff made sure we have all we needed and tried their best to help us. Impressive service and a pleasant stay. We will definitely come back to this hotel in the next visit to Lancaster."

"Additional deposit required"

"The hotel is fantastic. Room is clean and tidy. Foods are delicious. And the staffs are really kind and helpful. Highly recommend! 😆😆"

"The location is in the center of Lancaster, there is a supermarket nearby, shopping is convenient, the service is warm, there are milk, cereal, fruit, etc. at the door, morning and evening, you can pick it up on demand, the room and bathroom are spacious, the room is comfortable, the health is good, the first floor is a bar, but not noisy, nearby parking spaces are tight, stay satisfied, Recommended stay"

"It is quite simple, the room does not even have a hair dryer, it is very noisy at night, the sound insulation is very poor, so the room is equipped with noise-reducing earplugs."

"Great location, very detailed check-in information, comfy and spacious room with everything you need. will definitely come back when I come to Lancaster next time!"