We were really excited to come to this property to celebrate a New Year in Napa Valley. Location is really good - close to downtown and all the wineries but that’s IT!!! Worker at front desk was not nice at all and manager lady was even rude. On the day of check out she kicked us out at 11am when everywhere said CHECK OUT at 11:30am and their OWN site saying they are offering EARLY CHECK-IN and LATE CHECK-OUT. She told us - NO! When I ask her if we can stay a little bit more by the pool side, she said NO agin also saying that is only 9 rooms needs to be clean and cleaning people needs to LEAVE EARLY!!! Why???? Today is no more holiday! Btw, I usually never ever leave a bag feedback but this properly needs NEW WORKERS who can provide a great customer service.