Family-friendly Hotels in Sanya

We were guests in this hotel for the third time. We were left with wonderful impressions and that is why we chose it again. And we are delighted again! The hotel is in a wonderful location, Dadonghai Bay. It has its own territory with swimming pools. The breakfast was for every taste. Varied and delicious! On the territory of the hotel there are several restaurants, shops, children's club, etc. The service staff is at an excellent level. My personally thanks to Vanessa! Sincerely yours, Zhivka Gancheva Bulgaria

Fifth time choosing this hotel while traveling to Sanya, used to come with friends, and now for business trips. The hotel has changed a lot over the years, and it was kinda going very low quality in terms of amenities and services few months ago. But they have made recent improvements, like the wooden deck that finally had been renovated and look nice and clean now. I was disappointed at first at my arrival since the staff was not welcoming at all, not even smiling or helping with luggages, but then Johnson took over and has been amazingly helpful! His English was great, and he upgraded my room for one with the nicest view over the pool and bay, which was really appreciated. Amber at the reception has also been a great host, great English and attitude, she helped me with my late check out. These two really made my stay better. Overall this hotel is always a good and quiet choice. Sadly they removed their western food options for the restaurant and room service, so not ideal for foreigners. But breakfast is good and got all the options. I’ll definitely come back, since to me it’s still one of the most beautiful hotel in the area, but hoping for some more improvements to take it back to the level it used to be.

This has been my third trip to Sanya and I must say this hotel left a lot to be desired. My personal goal for choosing this hotel was A. Trip.com is still using great photos of the place that sold that island retreat to me and B. to have the resort vibe where I would not have to leave the comforts unless it was for a good reason. However on arrival and inspection my husband and I quickly realized we would be seeing a lot more of Yalong Bay than we had planned with almost every meal being eaten at other hotels with much less of an “off season “ vibe. The location is great and accessible to the beach but the hotel boasts pools(more than 1 being important) however on inspection only the kiddie pool and half of the main pool were allowed to be used. The pool in front of the McDonalds was semi drained and cornered off despite staff members cleaning in it as if it were being used. The main pool divided up into 4 areas was also not in full use with the entire right side being forbidden. Many of the other pool like areas that originally had been marked as swimming areas also had signs up saying it was a “landscaping pool - do not enter”. Another unsettling part is the incessant douyin content creators who set up camp at the stairs of the only usable pool to film the general area and talk all day in shifts with no real consequence or idea of privacy. As for dining the “western style dining” was definitely not catering to westerners unless you count rubbery eggs and dry bacon with a side of rotisserie corn sausage as a “full English” the dining hall itself is in two areas indoor (with broken upholstery and exceptionally dirty flooring) and outside with chairs that resemble public swimming pool seating in the 80s with a dose of tetanus on the legs. The evening dining is also something to be avoided if you have no way of understanding Chinese or do not wish to get food poisoning since meat is kept outside in dishes for you to choose your own BBQ options while no regard for cross contamination or food allergies are applied. The hotel rooms themselves were the redeeming feature of this hotel with daily cleaning and good views of the mountain and ocean depending on your choice of room when booking. It is also worth noting there is no room service but there are very convenient meituan drop boxes located outside the hotel lobby. Cleaning staff were super friendly and other hotel staff seemed to be divided into “older” and “younger” the younger of the bunch being much more helpful and more recognizable as people working in the hospitality industry. Other amenities such as the spa (was not occupied and not on offer) and the gym was well equipped however some machines were of the older more unreliable variety and with no working air conditioning you could potentially be working out in a sauna. On arrival you are offered a complementary coupon for one afternoon tea set, the pictures used for advertising this special offer are unfortunately false advertising. With an odd assortment of savory and sweet cookies and snacks it was anything other than something I would purchase myself. Our first impression was that the hotel was in an “off season” but on closer examination of hotels in the surrounding area we found other hotels to have daily scheduled activities, full use of amenities and to be run by actual hospitality staff and not by untrained locals like the LAN Sanya - ocean view resort. Unfortunately this hotel would get a 10/10 would not recommend to foreigners and would not book again from me.

We stayed in 4 different hotels during this vacation and Pullman Yalong was by far the most disappointing one, although to be honest part of it comes from expectations. Pullman Yalong is a decent 3-4 star hotel, whose main problem is that expectations associated with the brand make it seem to be something it is not. Chinese breakfast is actually quite decent and has a wide range including MaLaTang, if you are craving Western food though it probably isn't worth the price. They have a big sign near the lobby recommending that you should not bring delivery food to your room, due to health and safety reasons, but feel free to ignore that. We ordered both room service and outside delivery on several occasions and deliveries were definitely a better option. Plus there is a food court and a supermarket not far from the hotel. The pool is quite big and its lower section is well shaded as well which a plus. However it was a major disappointment that the slide was closed(long term) as well as the cool cave you might see on the hotel's photos. On top of that there are some downright ridiculous designs ideas including a horrible pool access and sharp edge stairs inside the pool. The beach in Yalong is all public, but the access to it is limited by occasional path between some of the front row resorts. What this means in practice is that you will have a bit of a walk having to go around Marriot in Pullman's case. The room was OK, even had a bath and a walk-in wardrobe. The high point was the balcony above the pool. Signs of disrepair are visible around the hotel, but to be honest this seems to be the Yalong/Sanya standard at least for the 4 star hotels we stayed in. Jacky, I hope I got the name right, who worked in the lobby/shuttle car was great though. Not because he spoke good English(which he did), but because he had a problem solving attitude and wasn't afraid to approach guests to offer help.

Firstly the concierge at the front desk was easy to contact before arriving at the hotel. My wife and I were celebrating our anniversary so I asked them to plan ahead whatever they could and they prepared some cake and a romantic bed setup. The front desk clerk was available at most times during the day if we had any questions or requests. The selected villa room was spacious and very comfortable. Room service did a good job daily and they were very understanding. The hotels facilities are pretty great. All maintained well. The location of the hotel is superb for yalong bay, it’s walking distance from the beach. The breakfasts weren’t bad either, and the breakfast time was up until 12:00 which is amazing. This was a fantastic experience and I’d recommend this hotel to anyone coming to Sanya for leisure.

The service was quite good, check-in was a little bit challenging due to misunderstanding about paying the deposit- it got resolved after a while- language barrier was the main issue. Nonetheless everything went well but had to call the cleaning service on the second day (no idea why it took so long for them to come through, anyways- cleaning was done). The staff at the reception is welcoming, very friendly and helpful with the luggage. All in all, the hotel is a very good spot I must say.

This Pullman is the cleanest hotel of all the 5* resorts around Sanya Bay. We tried 5. If u care about western standards and pay attention to smaller things (leaking water, weird noises, furniture falling apart, decayed facilities, clean swimming pool etc etc, then trust me, you want to stay here, rather than the other resorts in the close proximity. It’s worth the couple extra $ you pay. And no, im not a paid shill, we are a couple who traveled to Sanya on our China trip. The next real 5* we saw is in the Yalong Bay area (we stayed there too - Sheraton and Marriott, each 2 nights)… But around Sanya, this is your best bet. Hope we helped. Have fun.

Great stay. We booked 2 similar rooms but got a free upgrade for one of the rooms. The villa was awesome but the pool access room was also really nice, both had very easy and quick access to the beach and the staff was always kind and fast in helping us. From the stay to the buffet dinner and breakfast to the way the staff dealt with us made it a chill and relaxing trip. There were a bunch of activities we didn’t even get to do and still had lots of fun!

Had a great time. Front desk and Housekeeping were very accommodating with our frivolous request. Breakfast is mostly Chinese but timing is vast and lasts till 10:30 AM. They have many swimming pools and the beach is accessible between 6:00 to 23:00 Hrs. Beware of the sea currents on the beach. Overall a very satisfying stay.

We recently stayed at a villa in Sanya through Trip.com and also experienced the wonderful hospitality of The Palace Resort Yalong Bay Sanya. From the moment we arrived, Bill, a staff member at the resort, added us on WeChat and provided outstanding service throughout our stay. He was incredibly helpful and made everything so easy for us. While January was a bit chilly, we only used the Villa pool on the first day. However, the resort has a hot jacuzzi by the pool in Villa, which was perfect for the cooler weather. We simply messaged Bill on WeChat, and he promptly ensured we had access to it, which was a great touch. The resort’s location is excellent, with Yalong Bay beach just a short distance away, making it very convenient. If you’re traveling with kids under 10 years old, the free indoor play center within the resort is a fantastic feature. Our children had an amazing time there, and it added so much value to our stay. Overall, we are extremely satisfied with our experience and highly recommend this resort. The combination of beautiful surroundings, family-friendly amenities, and exceptional service from staff like Bill made our trip truly memorable. We can’t wait to visit again! Feel free to use or adjust this as needed!