Holiday Inn Express Shanghai Jing'an Temple, an IHG hotel Guest Reviews
4.8/5
Excellent
712 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(712)
Positive reviews(710)
Reviews with photos/video(194)
Delicious breakfast(109)
Friendly front desk staff(103)
Easy to get around(66)
Would stay again(26)
Tasty coffee(21)
Close to metro(16)
Convenient for shopping(16)
Awesome gym(6)
Negative reviews(2)
Ekkey
2 Queen Standard
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 3, 2024
Good location, nice, big and clean room. Good taste of breakfast. Supportive service mates and assistants.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. We have always been committed to providing our guests with convenient locations, clean environments, rich breakfasts, and professional services. Your recognition is the driving force behind our progress. We hope you will have a pleasant experience during your next stay, and we will always be here waiting for you! Best wishes, IHG Social Listening Team
Anonymous User
2 Queen Standard
Stayed in Oct 2024
Travel with friends
1 review
4.5/5
Great
Posted on Oct 30, 2024
10mins walk from the nearest MRT to the hotel. Lobby, room and facilities are new and clean. Room is spacious and comfortable. Bathroom is pretty good with high pressure shower head. Curtain can be opened/closed automatically with the on/off switch. Pillow is abit thin and low, the bedsheet is abit rough. But overall is pretty good. There’s a Family Mart nearby the hotel. Not much variety of the hotel breakfast, but quality of the food is good. There’s coffee machine and hot/cold water dispenser at the lobby. There are only 2 lifts at the hotel, which can be crowded during breakfast time. There are 3 washing machines and 3 dryers at the self service laundry room.
Response from Property: Dear Guest, Thank you for staying with us and for your feedback. We are pleased to hear that you are satisfied with the hotel's location, hygiene environment, and room facilities. We apologise for any inconvenience you may have experienced during your stay. We attach great importance to your feedback. Regarding breakfast, we will adjust the dishes according to the guests' opinions and strive to enrich the dining table. At the same time, we will strengthen the management of the restaurant, make sufficient preparations, and help guests dine in an orderly manner. In terms of bedding, we will also share it with the management team in a timely manner and use it as a reference for future adjustments. Thank you again for your enthusiastic sharing and valuable feedback. We look forward to welcoming you back to our hotel in the future so that we can serve you even better. Sincerely, IHG Social Listening Team
Annaaa An
1 Queen Standard City View
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Great stay! The staff was very cooperative and nice, and the check-in process was smooth. Special thanks to Olivia, who was exceptionally helpful and too
Good.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Asa Sar
1 King Standard
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 15, 2024
i had a great experienced staying here, the duty staff patiently assisted the taxi driver to the hotel, once we arrived, a thin guy with spectacular came out and helped to carry our suitcases, checked in only takes about 15mins for us (7paxs), waiting area is styled, comfortable and fragrant, my children were very excited with their self-serve coffee machine supplied high quality aromatic coffee beans. Room is very clean and spacious, thumb up their amenities and mattress is very comfortable that you can sleep in seconds. The buffet breakfast is included in the room rate and it was impressive! i received 3 called in the morning from my parent, my hubby & my children, they cant wait to recommend the delicious food they picked for me, from drinks to foods to deserts, food are never disappointed me and my favorite choice is the vegetables soup. What a blessed, i feel safe to use the laundry appliances, the condition are totally 99% like new, on-site laundry self-service base is FOC for all the hotel guest. The hotel staffs will never missed to greet and always standby to help for taxi booking(DiDi) or subway line(700m from hotel) and even mobile food ordering(food will delivered by hotel robot"). Special highlight the staffs name Mr Simon & Ms Amber, both are just super helpful and nice. This is the only hotel i will come back for my next Shanghai journey. Thank for serving us like a VIP guest, Good job and keep it on.
6/14
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. When we saw your evaluation of our hotel, our hearts were filled with joy and gratitude. Thank you for taking the time to share your experience here with us in such delicate language. Your every viewpoint and every feeling are invaluable assets to us. In this complex world, you have chosen our hotel and given such thoughtful feedback, which makes us deeply honored and strengthens our determination to provide you with better service. Xiaozhi advocates a simple and wise travel experience, wholeheartedly providing a safe and reliable environment, exquisite and complete supporting facilities, as well as enjoyable bathing, quiet and comfortable sleep, nutritionally balanced breakfast, high-speed internet coverage in guest rooms and public areas, and other valuable experiences, creating a warm and comfortable home like atmosphere for every guest. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Guest User
1 King Standard Extra Floor Space
Stayed in Sep 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Location is nice, staff are very friendly and helpful. But flexible hotel try to accommodate early check in and late check out!
Would stay again
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. The hotel is located at No.839 Middle Yan'an Road Shanghai. This area features numerous iconic shopping centers, restaurants, and entertainment venues, such as Jing’an Kerry Centre, Jiuguang City.We hope to provide a safe and secure living space for every guest. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Shermine Tannn
2 Queen Standard
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
This is a lovely, friendly hotel that is ideally situated at Jing’an. The bedrooms were extremely comfortable, clean, tidy and well maintained. Breakfast was delicious with wide selection of food choices available. The staff are very friendly and helpful with excellent service. I’ll definitely come back next time.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. The hotel is located at No.839 Middle Yan'an Road Shanghai. This area features numerous iconic shopping centers, restaurants, and entertainment venues, such as Jing’an Kerry Centre, Jiuguang City. Each room includes Chinese and Western-style breakfast buffet, which give you a taste tour. Hygiene is our top priority. We hope to provide a safe and secure living space for every guest. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
GuyT
1 King Standard
Stayed in Aug 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Absolute winner. One of the best Holiday Inns and my fave location in Shanghai. Excellent recent room renovation, gigantic TVs, super modern lobby/breakfast area and fun delivery robots. Great value for money.
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our breakfas, decoration, and facilities made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team
Guest User
1 King Standard
Stayed in Sep 2024
Solo travellers
3 review
4.5/5
Great
Posted on Sep 30, 2024
Hotel is clean and new. Breakfast was very good. Hot water from the shower was very slow to come. They've got some gadget that tells you the temperature and it never even got to 34 degrees.
Response from Property: Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your review and will share this information with our team to improve our services. We will provide feedback to the relevant departments and conduct maintenance on the shower facilities. Throughout your stay, if you encounter any issues, please do not hesitate to contact our front desk staff, who are available to assist you promptly. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team
Guest User
1 King Standard
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 25, 2024
We had a great time. Amazing location. Olivia at the front desk was incredibly helpful with all our requirements.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. The hotel is located at No.839 Middle Yan'an Road Shanghai. This area features numerous iconic shopping centers, restaurants, and entertainment venues, such as Jing’an Kerry Centre, Jiuguang City.We hope to provide a safe and secure living space for every guest. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Guest User
2 Twin Standard Extra Floor Space
Stayed in Sep 2024
Solo travellers
8 review
4.7/5
Amazing
Posted on Sep 23, 2024
Super clean and everything is in place! Will come again next time when Im in Shanghai.
Good service from Coco and Amber too
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Sfn8677a
1 King Standard
Stayed in Sep 2024
Business travellers
2 review
3.5/5
Posted on Sep 17, 2024
place is clean and location is good. breakfast is also nice.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. The hotel is located at No.839 Middle Yan'an Road Shanghai. This area features numerous iconic shopping centers, restaurants, and entertainment venues, such as Jing’an Kerry Centre, Jiuguang City. Each room includes Chinese and Western-style breakfast buffet, which give you a taste tour. Hygiene is our top priority. We hope to provide a safe and secure living space for every guest. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Chulaluck
2 Twin Standard
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Breakfast change menu everyday , no need to go out
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. We provide every guest with a delicious buffet breakfast, including all kinds of drinks, dairy products, Congee products, fresh fruits, vegetable salad, steamed Dim sum, healthy coarse grains, western style snacks, seasonal dishes, smart choice of freshly ground coffee, Chinese traditional good taste, etc., to open a beautiful day for you. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Hang Chuan
2 Twin Standard Extra Floor Space
Stayed in Sep 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Sep 15, 2024
Overall the hotel is good clean and comfortable.
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Guest User
1 King Standard
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Very clean and good service comfy environment
Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team
Guest User
2 Twin Standard
Stayed in Sep 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on Sep 28, 2024
Shower experience not so good, the rest are ok.
Response from Property: Dear Guest, Thank you for staying with us and for your feedback. We apologise for any inconvenience you may have experienced during your stay. We will provide feedback to the relevant departments and conduct maintenance on the shower facilities. Throughout your stay, if you encounter any issues, please do not hesitate to contact our front desk staff, who are available to assist you promptly. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team