Holiday Inn Express Shanghai Jing'an Temple, an IHG hotel Reviews

Response from Property: Dear Guest,thank you for your wonderful review and for choosing to stay with us during your visit to Shanghai. We're thrilled our international standards met your expectations.Special thanks for recognizing our team members' friendly service and luggage assistance - we'll proudly share your compliments. Our front desk takes great pride in delivering seamless check-in/out experiences.While located a short walk from the metro, we're glad you enjoyed exploring the neighborhood. The vibrant Wu Kang Building area and nearby Jing'an Temple Commercial Area (featuring Jing'an Kerry Centre and Plaza 66) perfectly showcase Shanghai's charm. Historic Julu Road's boutiques and cafés offer more local flavor.We're especially pleased our air conditioning provided comfort during the 40-degree heat, and that you found your room spacious and clean.Thank you for your loyalty. We look forward to welcoming you back to discover more of Shanghai!Best wishes, IHG Social Listening Team

Response from Property: Dear Guest,thank you very much for choosing to stay with us and for sharing your experience. We sincerely apologize for the issues you encountered. Regarding the insects found in the guest room, we have immediately contacted a professional pest control team for a comprehensive inspection and will enhance our prevention measures to ensure a clean environment. As for the breakfast, we have also initiated a follow-up to ensure the variety and quality meet our standards, reviewing and improving the presentation and selection based on your feedback.Your honest feedback is crucial for our improvement. We are committed to making necessary adjustments and look forward to welcoming you back to experience our renewed services. Once again, we apologize for the inconvenience caused and hope to have the opportunity to provide you with a satisfying stay in the future.Best regards,IHG Social Listening

Response from Property: Dear Guest,thank you for sharing your wonderful feedback! We're thrilled to know you found our rooms clean, spacious, and comfortable, and we're especially glad our location added to your enjoyable stay.Conveniently located near Metro Lines 2,7, and 14, the hotel offers seamless access to key attractions, business districts, and transportation hubs—allowing you to explore the city efficiently whether for work or leisure. Our prime location ensures you can experience the best of the city with ease, making every journey a breeze.Your satisfaction means a lot to us, and we hope to welcome you back for another delightful stay whenever your travels bring you here.Sincerely, IHG Social Listening Team

Response from Property: Dear Guest,thanks for sharing your experience! We’re glad our cleanliness and service met your business needs. Located at 839 Yan’an Middle Road, we’re near Jing’an Temple and Metro 2/7/14, with easy access to malls. For families, People’s Park (10-min drive) has playgrounds.Our 24-hr gym, self-service laundry, and available cribs aim to support all stays. Your feedback helps us improve—hope to welcome you with better service next time! Good luck with all your wishes! IHG Social Listening

Response from Property: Dear Guest,thank you for your kind feedback! We’re thrilled to hear you enjoyed your stay despite the slight distance from the station.While we understand the distance from the station might have been a consideration, we're pleased to highlight that the hotel is conveniently located near metro lines 2/7/14 and adjacent to Yan'an Elevated Road, offering smooth connections to Pudong/Hongqiao Airports, train stations, and the bustling Jing'an Temple commercial district. Within walking distance, you can explore landmarks like Jing'an Kerry Centre, or wander down Julu Road to discover Shanghai’s blend of historic architecture and trendy boutiques.Our guest rooms feature customizable pillow menus, walk-in showers, and ergonomic workspaces to ensure both relaxation and productivity during your stay. We appreciate your understanding and hope to welcome you back soon, so you can experience the convenience and charm of our neighborhood firsthand.Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, we are delighted that you stayed with us for two nights and truly appreciate your kind feedback. It is an honor to know that you enjoyed the beautiful view and cozy atmosphere of your room on the 11th floor, as well as the added comfort provided by the openable window. Our housekeeping team takes pride in maintaining the highest standards, and we are thrilled that you appreciated the towel change service during your room cleaning. While the room does not have a traditional closet, we are glad the open-style wardrobe allowed you to easily access your belongings. We hope you enjoyed our rich and delicious breakfast, complemented by freshly brewed coffee made from premium coffee beans through our partnership with Luckin Coffee. May it have provided you with ample energy for your journey. Your kind words mean a great deal to us, and we look forward to welcoming you back in the near future. Best regards, IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your feedback. We are delighted to know that you were able to easily explore Jing'an Temple and Kerry Centre on foot, and that you enjoyed our delicious and diverse breakfast, excellent service, and quiet, clean rooms. Your recognition makes all our efforts worthwhile. We fully understand your concerns regarding the hotel entrance and parking. While our location offers many advantages, the shared road situation does present a challenge. We will promptly share your feedback with the management team for consideration in future improvements. We sincerely look forward to welcoming you back in the future and providing you with an even better experience. Thank you once again for your valuable input! Best regards, IHG Social Listening Team

Response from Property: Dear Guest, thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise for our hotel. Our hotel is located at 839 Yan'an Middle Road, Jing’an District, Shanghai. Boasting a prime location, it is adjacent to the Shanghai Exhibition Center and Jing’an Temple. The hotel is conveniently situated near Metro Lines 2, 7, and 14, offering easy access to various parts of the city. Our Breakfast includes Chinese and Western - style breakfast buffet, which gives you a taste tour. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing Holiday Inn Express Shanghai Jing’an Temple and sharing your stay experience. We're glad that you recognized the hotel's cleanliness, the spaciousness of the rooms, and the convenient location, and also thought it was good value for money. We sincerely apologize for the poor drainage in the bathroom. Our maintenance team is already handling this issue to improve your future stay experiences. We hope you had a pleasant time exploring the Jing’an Temple Commercial Area or Julu Road. We look forward to your next stay with us and will strive to provide you with an even more excellent experience. Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, thank you for your kind words! We're delighted to hear that you found our staff welcoming and our location convenient. At Holiday Inn Express, our team undergoes rigorous training to deliver attentive service at every touchpoint—from check-in to check-out—ensuring all your needs are met with care. Nestled in Shanghai's vibrant heart, our hotel offers easy access to the Jing'an Temple Commercial Area, home to premier destinations like Jing'an Kerry Centre and Plaza 66. Just steps away, Julu Road’s blend of historic charm and trendy cafes provides a perfect urban escape. We look forward to welcoming you back for another seamless stay! Best regards, IHG Social Listening

Response from Property: Dear Guest, thank you so much for your wonderful and sincere review. Our hotel's location is unbeatable. Just a short walk from Jing'an Temple metro station Exit 8, it offers easy access to the city. Whether you're here for business or pleasure, getting around is convenient. Rooms are equipped with modern facilities like screen - mirroring TVs and temperature - controlled showers. Comfortable beds ensure a good rest. We're glad our breakfast met your needs. With a variety of options, from Western to Chinese, it's a great way to start your day. Thanks again for your support. We look forward to your next visit. Best regards, IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing Holiday Inn Express Shanghai Jing'an Temple and for taking the time to share your kind review. We are delighted to hear that you had a pleasant stay with us!It’s truly rewarding to know that our staff provided courteous and efficient service in addressing your room concern, and that you found our facilities clean and well-maintained. We’re especially glad you appreciated the complimentary guest laundry—a thoughtful touch during Shanghai’s hot summers!Our breakfast team will be thrilled to hear you enjoyed the generous spread of Chinese and Western dishes—we take pride in offering a variety to suit all tastes.We couldn’t agree more about our prime location: close to metro lines, shopping, and dining, yet peacefully quiet. Being just a short ride from the Bund makes exploring the city effortless while returning to a relaxing retreat.Your feedback motivates us to keep delivering memorable experiences. We look forward to welcoming you back soon!Warm regards,IHG Social Listening Team

Response from Property: Dear Guest, thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us, especially our convenient location and the exceptional service provided by Ms. Iris and the team. It’s our pleasure to ensure every guest feels welcomed and well-assisted during their time in the city.Indeed, our central location makes it easy to explore the best of Shanghai. Just steps away, you’ll find Jing’an Temple Commercial Area, a vibrant hub featuring iconic destinations like Jing’an Kerry Centre, Plaza 66, and Réel Mall—perfect for dining, shopping, and entertainment. Whether you’re visiting for business or leisure, the neighborhood’s energy and accessibility truly enhance the experience.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Best regards,IHG Social Listening Team