Novotel Shanghai Hongqiao International Airport

The staffs at the reception is friendly and helpful. The breakfast is self service in Chinese style but mixed with western foods. The food is fresh and plentiful. The location is perfect for catching high speed train at Shanghai Hongqiao Railway station. It is also not very far for the Hongqiao Airport. The manager is also friendly and helpful. She help us to call DiDi and make sure of correct pickup location and destination. I have no hesitation in recommending this hotel and will stay there again if I am going to Shanghai again!

Great hotel very very clean and with fresh bed. I also enjoy meal at hotel restaurant for good price.

I recently stayed at your hotel for three days and, overall, had a pleasant experience. However, I would like to share some concerns regarding the assistance provided by the front desk staff when it came to booking taxis. On multiple occasions, I asked the reception to help me book a taxi, but I encountered issues each time: Upon check-in, I needed to visit another hotel to collect my luggage. The round trip was no more than 15 km, but I was charged around 90 yuan. The rate shown was 5.3 yuan/km, which is almost double the standard fare. The taxi was booked by the reception. The next day, I inquired about a taxi to the city center. The staff member initially quoted 150 yuan, and when I declined, he later said it would cost 100 yuan. However, when I checked online, the estimated fare was only 51 yuan. As I do not have access to Alipay, I couldn’t book it myself, so I opted to take the metro instead. On the day of checkout, I requested a taxi to the airport. After a few failed attempts, the same staff member said he would book through a different company and quoted 40 yuan, although I know the fare from the hotel to Hongqiao station is usually under 30 yuan. I paid him 50 yuan (as he did not have change), and later he shared a receipt showing a fare of 52.44 yuan. Based on my understanding, the fare should not have exceeded 25 yuan. I’ve attached the receipt he shared for the airport taxi. Unfortunately, I do not know the staff member’s name, as he wasn’t wearing a name tag, but his WeChat name is “lik.” I hope you will look into this matter, as I believe such incidents can affect the overall guest experience. Thank you for your attention.

Big room and nice breakfast. Very near to the hongqiao airport.

Service was good . Friendly and helpful staffs. Will go back again.

Superb hotel, very well mannered staff. Good in cleanliness.⭐️⭐️⭐️⭐️⭐️