From booking to check-in, it was a very bad experience.
First of all, let's talk about booking. I bought a Ctrip pre-sale product for 420 yuan for 2 rooms. When I bought it on March 31, it said that it was valid until July 1st. At that time, all dates were available. When I wanted to make a reservation on April 1, I found that I could not make a reservation after April 6. I had no choice but to make a reservation for April 5. After the reservation was successful, I found that all dates were available again. I negotiated with Ctrip to change the check-in date, but the hotel refused. The customer service said that the hotel said that it was actually full after April 6, and the resources after April 6 were all virtual. The reservation failed and the pre-sale product would be offline. However, only more than 60 copies of this product were purchased, and the remaining validity period was at least 90 days. How could it be possible that all the reservations were full? During the Qingming Festival, the traffic in the scenic area was paralyzed and overcrowded, and the travel experience was extremely poor. In the end, the product was not offline after April 6. The depth of the whole booking process is unimaginable.
Facilities + Environment + Sanitation: Let's talk about the stay experience. The lobby area and facilities of the hotel show its former glory. When it opened in 2010, it was the Howard Johnson, then the Keya International, and now the Kaiyuan Mingting brand. It can be seen that the hotel actively applied for downgrade and did not have much hope for its own situation. The lobby bar and Chinese restaurant have been completely abandoned, the executive lounge has been demolished, and the guest rooms above the 21st to 26th floors have been converted into a mother and baby club and corporate office space. The only buffet restaurant is only open during breakfast hours, and the banquet facilities are basically abandoned. The fitness center is outsourced to a third-party fitness club.
The guest room facilities have been in disrepair for a long time. The shower head of room 1805, where we stayed this time, had no water pressure at all. The shower water dripped down, and my family didn't take a shower. The floor-to-ceiling glass window of the room is so small that it is no different from a windowless room, and the outer window glass is dirty. There are still stickers on the bathtub that the previous guests put on the bathtub cover.
Service: There is no concierge at the entrance of the hotel, and the front desk service is cold. They agreed to our room orientation request but would not actually meet it, and arranged a room with a very bad orientation. The breakfast receptionist was an old man in a security uniform. None of the room supplies were of the same standard as the Kaiyuan brand, they were all miscellaneous brands and of very poor quality.
Breakfast: The restaurant was dimly lit, and apart from the Chinese stir-fried dishes and noodle stalls, the Western desserts only had sliced bread and commercial cakes full of technology. When I saw the frozen cakes that the chef brought out, I searched Taobao for the same commercial cakes, and it was 18 yuan per pound, full of technology and hard work.
After staying there, my parents said that they had not seen such a bad Kaiyuan in so many years. They really didn't know why the entry threshold of Kaiyuan is so low now. It can even be said that this hotel may be a tool for the owner to wash money by using the Kaiyuan brand and OTA marketing dual channels.
Original TextTranslation provided by Google