105 Reviews
Otl Gouverneur Sherbrooke
Sherbrooke|2.14km from Galerie d'art du Centre culturel de l'Universite de Sherbrooke
This hotel is really nice: comfortable, modern, clean, well situated for a car-based visit to the Eastern Townships and the city of Sherbrooke. It offers a pool and a spa (hot tub/whirlpool) and a very good, albeit overpriced restaurant on site. The rooms are well appointed with comfortable beds, modern bathrooms (makeup wearers will appreciate the ability to control lighting at the vanity) and good quality toilettes, towels and bedding. The buffet breakfast had plenty of choices and was well organized in a pleasant communal dinning area. The parking is on the parking lot right next to the hotel. This is convenient, but not secured - so if its important to you, keep this point in mind. The only word of caution is the amount of chlorine and other chemicals in the hot tub: it has destroyed my bathing suit. Completely ate away the colour to a point that I had to throw it out. Obviously, it was unpleasant on its own, but the bigger question is: if the chemicals in the whirlpool water are strong enough to destroy a garment, what do they do to your skin?! We've raised these concerns with the front desk, and while the employees listened patiently, it was obvious they couldn't care less. The only answer was: we have the pool and hot tub examined by a contractor regularly. This says nothing of the quality of water/amount of chemicals used. With respect to the ruined garment, Francis Carrier, Director of guest experience asked to send him an e-mail with a confirmation of purchase, which I have done, and never heard from him again. No compensation was offered, no apologies. This whole experience has left a bit of a bad taste for us after an otherwise good stay at the property and the lack of interest by the hotel staff raised a red flag. Not sure if I would stay here again and certainly cannot recommend the pool/whirlpool, as the safety seems to be taken lightly.
60 Reviews