Mercure ICON Singapore City Centre

Mercure ICON Singapore City Centre Reviews

Mercure ICON Singapore City Centre

8 Club Street, #01-03, 069472, SingaporeView Hotel Details
Mercure ICON Singapore City Centre
Mercure ICON Singapore City CentreMercure ICON Singapore City CentreMercure ICON Singapore City Centre
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Guest Reviews of Mercure ICON Singapore City Centre

8.8/10
Very Good
3079 review
Verified reviews
Location9.3
Amenities8.4
Service8.6
Cleanliness8.9
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All reviews(3079)
Positive reviews(2905)
Reviews with photos/video(946)
Convenient location(599)
Easy to get around(529)
Small room size(322)
Close to metro(308)
Great swimming pool(157)
Perfect for business trips(109)
Luggage delivery service(22)
Negative reviews(174)
LIM.HH
Classic Double Room
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 2, 2025
Near China town, good restaurants surrounding, easy to find local eateries stalls. Shops and malls nearby. Easy to go to different places. The swimming pool is surely a plus.
Liangyehui
Classic Double Room
Stayed in Jun 2025
Couple
3 review
9.5/10
Amazing
Posted on Aug 1, 2025
The location of this hotel is excellent! It is only few minutes away from different MRT lines station. It is also few minutes away from Chinatown, a lot of restaurants and shops around the area. The only down side is the room relatively small, especially the bathroom. If their bathroom can be bigger, it would be prefect.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We value your feedback as we continually strive to enhance guest's stay experience and providing an exceptional service and a comfortable environment. We understand that comfort is a priority, and we are pleased to share that we do offer other room options, such as Deluxe 2 Double or Privilege Double rooms. We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
PIK YOONG
Privilege Twin Room
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 20, 2025
Good location,accessible to many eatery places. Near to Pagoda street. Near to train stations. Only shortcoming is the shower water pressure.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We look forward to welcoming you back and hope to have the honour of hosting you again for your next stay.Sincerely,Sandra TayAssistant Guest Services Manager
Sequeira
Deluxe Room with 1Double bed and 1 Single bed
Stayed in Jun 2025
Family
4 review
8.0/10
Very Good
Posted on Jul 25, 2025
Tiny room and bathroom. The shower was broken and the we kept bumping on the wall and glass door in the bathroom since it was too small. We stay as a family of 3 so we booked a room with 1 big and 1 single bed, the beds are smaller than standard. Hardly walk in the room with our suitcases. We need to place the suitcase on the desk in order to open it since there is no space on the ground. Recommend if you are a single traveller but not for families, especially with kids.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We look forward to welcoming you back and hope to have the honour of hosting you again for your next stay.Sincerely,Sandra TayAssistant Guest Services Manager
Eric Chong (MO)
Deluxe Room (2 Double Beds)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 20, 2025
Facility: Room is not big, but it's enough for 4 members to my family. Service: Excellent and provide us a good journey F&B: Very good taste and my family loves it very much.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
marie ann aquino
Classic Double Room
Stayed in Jun 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jul 16, 2025
They are very thoughtful to their clients. I didn't expect that they prepared something for me since it was my birthday during my check in. I am so blessed and happy of their kindness. I room was clean and comfortable and it was near from mrt stations. Surely I will book again when I return to Singapore.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for choosing to celebrate your birthday with us.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
Anonymous User
Deluxe Room (2 Double Beds)
Stayed in May 2025
Family
15 review
10/10
Outstanding
Posted on Jul 1, 2025
The hotel was clean and well-presented, with ample parking. However, the room was quite small and felt a bit cramped for two people.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Yap Lee SanAssistant Front Office Manager
SUPAKORN
Deluxe Room with 1Double bed and 1 Single bed
Stayed in May 2025
Family
1 review
7.5/10
Posted on Jun 29, 2025
Overall, it's okay, pretty standard. The location in Chinatown is good; you can walk to famous nearby restaurants and the MRT. However, it's worth noting that "walking" means at least 300-500 meters, as the hotel isn't directly next to other attractions. This might be a bit much for elderly guests. Cleanliness is just acceptable. There was dust on the floor and under the bed, suggesting that daily service only involved changing towels, and the dust wasn't actually removed. Regarding the view, the photo shows a great view from the hotel window through a large pane of glass. Even though the room doesn't have a balcony, it didn't feel cramped (though the room itself is actually small).
Response from Property: Dear Supakorn,Thank you for taking time to share on your stay experience at Mercure ICON Singapore City Centre in this forum. We are truly sorry that your stay was not up to your expectation. We are grateful for your patience with us over the challenges encountered during your stay. We value your kind feedback and the areas of concern and will surely continue to work on improving our product and service standard.Thank you for choosing Mercure ICON Singapore City Centre.Sincerely,Yap Lee SanAssistant Front Office Manager
Guest User
Classic Double Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 28, 2025
An awesome place to stay with the perfect location in Singapore — close to everything you need for an unforgettable trip.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Yap Lee SanAssistant Front Office Manager
Otoniel
Deluxe Room with 1Double bed and 1 Single bed
Stayed in May 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Jun 24, 2025
Amazing stay at Mercure ICON Singapore 🌟 We had a wonderful experience at Mercure ICON Singapore! The location is excellent, making it easy to explore the city. The cleanliness of the hotel was top-notch, and we truly appreciated how well-maintained everything was. Special thanks to the front desk team, who were always warm, professional, and ready to help with anything we needed. The staff at Klara Bar were also exceptional friendly, attentive, and made us feel welcome every time we stopped by. A big shoutout to the housekeeping lady who cleaned our room every day with such care everything was always spotless and beautifully arranged. We highly recommend this hotel and would love to stay here again on our next visit to Singapore! 🇸🇬✨
Response from Property: Dear Otoniel,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Yap Lee SanAssistant Front Office Manager
Anonymous User
Classic Twin Room
Stayed in May 2025
Travelling with friends
3 review
8.5/10
Very Good
Posted on Jun 29, 2025
Very convenient location. Near China Town and Maxwell. Love the linkage way from MRT Station
Response from Property: Dear Guest User,We are truly delighted with this generous review of your stay with us at Mercure ICON Singapore City Centre.We're delighted that you enjoyed your stay and appreciated the convenient and central location of our hotel. We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We all had a great time hosting you and look forward to being of service to you again in the near future.Thank you for choosing Mercure ICON Singapore City Centre.Sincerely,Yap Lee SanAssistant Front Office Manager
Vivi 微微
Classic Double Room
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jun 18, 2025
The hotel is located near chinatown and we can easily walk there. It’s quite clean and new ! Just that the room is a bit small and the bed is like a super single bed. The view is superb ! Clean and comfortable :)
Response from Property: Dear Vivi,We are truly delighted with this generous review of your stay with us at Mercure ICON Singapore City Centre.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We all had a great time hosting you and look forward to being of service to you again in the near future.Thank you for choosing Mercure ICON Singapore City Centre.Sincerely,Yap Lee SanAssistant Front Office Manager
Surachet
Classic Double Room
Stayed in May 2025
Couple
1 review
8.5/10
Very Good
Posted on Jun 15, 2025
We stayed in a Classic Double room. It was rather a small room - the smallest I’ve ever been in. Nonetheless, the staff were nice and responsive. The location is supreme, within 5-minute walks to two MRT stations - Telok Ayer through an under ground connection if you’re heliophobic, and Chinatown.
Response from Property: Dear Surachet,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Yap Lee SanAssistant Front Office Manager
Guest User
Classic Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 16, 2025
Our hotel could not have been better located , having the MRT station directly underneath saved us time and energy whilst also providing respite from the heat . Absolutely the best way to get around Singapore , the MRT stations provide close access to all attractions . Chinatown and the markets were virtually across the road and an amazing mall of both alfresco and indoor dining restaurants and bars just one street away . Mercure Icon hotel staff were polite and helpful , rooms were very clean and in great condition although a bit small ( but who spends a lot of time in a room eh ) we would highly recommend this hotel for your stay in Singapore .
Response from Property: Dear Guest User,We are truly delighted with this generous review of your stay with us at Mercure ICON Singapore City Centre.We're delighted that you enjoyed your stay and appreciated the convenient and central location of our hotel. We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We all had a great time hosting you and look forward to being of service to you again in the near future.Thank you for choosing Mercure ICON Singapore City Centre.Sincerely,Yap Lee SanAssistant Front Office Manager
Anonymous User
Classic Double Room
Stayed in May 2025
Solo traveller
4 review
9.0/10
Great
Posted on Jun 8, 2025
Super close to the mrt station and several tourist spots including the 2 major food markets n china town!! The only downfall is that the room’s kinda small but its perfect for solo traveler n the bedsheet was a little dirty but its not a super big deal
Response from Property: Dear Guest User,We are truly delighted with this generous review of your stay with us at Mercure ICON Singapore City Centre.We're delighted that you enjoyed your stay and appreciated the convenient and central location of our hotel. We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We all had a great time hosting you and look forward to being of service to you again in the near future.Thank you for choosing Mercure ICON Singapore City Centre.Sincerely,Yap Lee SanAssistant Front Office Manager